LivePerson Agent App
Message consumers on the go
Free
2.8.4for iPhone, iPad and more
Age Rating
LivePerson Agent App Screenshots
About LivePerson Agent App
The LivePerson Agent App provides real time messaging between you and your consumers anytime and from any location.
Take your engagements on the go and never miss an opportunity to create a meaningful connection.
Key features:
• Connect using real time messaging with your consumers
• Receive push notifications whenever your consumers request to connect with you
• View and manage your assigned agents conversations
• Control your availability, as new connections might come at any time!
• A seamless match to your Conversation Cloud Agent Workspace web platform
Take your engagements on the go and never miss an opportunity to create a meaningful connection.
Key features:
• Connect using real time messaging with your consumers
• Receive push notifications whenever your consumers request to connect with you
• View and manage your assigned agents conversations
• Control your availability, as new connections might come at any time!
• A seamless match to your Conversation Cloud Agent Workspace web platform
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What's New in the Latest Version 2.8.4
Last updated on Oct 31, 2023
Old Versions
- Implemented Consumer message channel indicator in AgentApp
- Implemented feature Sorting Page navigation widget
- Implemented feature Permission to control Back to Queue
- Implemented feature Takeover in AgentApp
- Flurry added some more events and page views, corrected app version
- Fixed Formatted text appears with HTML tags in the notifications and My Conversations List
- Fixed PCI form : It should not be possible for joined Agent Manager to send secure forms
- Fixed Landscape mode : click near the image opens the preview
- Fixed Incorrect timestamp format in the notes (as in USA)
- Implemented feature Sorting Page navigation widget
- Implemented feature Permission to control Back to Queue
- Implemented feature Takeover in AgentApp
- Flurry added some more events and page views, corrected app version
- Fixed Formatted text appears with HTML tags in the notifications and My Conversations List
- Fixed PCI form : It should not be possible for joined Agent Manager to send secure forms
- Fixed Landscape mode : click near the image opens the preview
- Fixed Incorrect timestamp format in the notes (as in USA)
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Version History
2.8.4
Oct 31, 2023
- Implemented Consumer message channel indicator in AgentApp
- Implemented feature Sorting Page navigation widget
- Implemented feature Permission to control Back to Queue
- Implemented feature Takeover in AgentApp
- Flurry added some more events and page views, corrected app version
- Fixed Formatted text appears with HTML tags in the notifications and My Conversations List
- Fixed PCI form : It should not be possible for joined Agent Manager to send secure forms
- Fixed Landscape mode : click near the image opens the preview
- Fixed Incorrect timestamp format in the notes (as in USA)
- Implemented feature Sorting Page navigation widget
- Implemented feature Permission to control Back to Queue
- Implemented feature Takeover in AgentApp
- Flurry added some more events and page views, corrected app version
- Fixed Formatted text appears with HTML tags in the notifications and My Conversations List
- Fixed PCI form : It should not be possible for joined Agent Manager to send secure forms
- Fixed Landscape mode : click near the image opens the preview
- Fixed Incorrect timestamp format in the notes (as in USA)
2.8.3
Aug 23, 2023
- Prevent Transfers within the same skill
- Implememt image blur feature in AgentApp
- Add more tracking events to AgentApp
- Fixed Logging into the account as a Agent Manager, the All Conversations tab/section is not listing the Closed or Open conversations.
- Fixed Accept Conversation : Showing blank conversation screen some time
- Fixed some issues found during testing
- Implememt image blur feature in AgentApp
- Add more tracking events to AgentApp
- Fixed Logging into the account as a Agent Manager, the All Conversations tab/section is not listing the Closed or Open conversations.
- Fixed Accept Conversation : Showing blank conversation screen some time
- Fixed some issues found during testing
2.8.1
Feb 2, 2023
- Now displaying full length video to agent submitted by consumer.
- Fixed Push notification issue happening on some devices.
- Fixed tapping push notification not opening relevant conversation
- Fixed Conversation Page Action Menu (3 dots) are not visible (only on ios 16)
- Fixed Twitter Conversation: Missing Character count wheel and Character error Message issue
- Fixed Blank screen when trying to join conversation. Also, no "Join conversation" option in action Menu
- Fixed ipad crash while opening filters on my/all conversations
- Fixed WhatsApp conversation not showing WhatsApp icon in conversation list
- Fixed Crash in My Conversation List Long press
- Fixed some more crash situations
- Fixed Missing "Pending survey" conversation dialog in case exists at least one required question in survey and conv is about to be transferred
- Fixed All conversation : If conversations list contains more than 50 conversations automatically load next 50 when scrolling down in list is not working
- Fixed Push notification issue happening on some devices.
- Fixed tapping push notification not opening relevant conversation
- Fixed Conversation Page Action Menu (3 dots) are not visible (only on ios 16)
- Fixed Twitter Conversation: Missing Character count wheel and Character error Message issue
- Fixed Blank screen when trying to join conversation. Also, no "Join conversation" option in action Menu
- Fixed ipad crash while opening filters on my/all conversations
- Fixed WhatsApp conversation not showing WhatsApp icon in conversation list
- Fixed Crash in My Conversation List Long press
- Fixed some more crash situations
- Fixed Missing "Pending survey" conversation dialog in case exists at least one required question in survey and conv is about to be transferred
- Fixed All conversation : If conversations list contains more than 50 conversations automatically load next 50 when scrolling down in list is not working
2.8.0
May 22, 2022
- Improved UI with tabs on phone
- User Manager available on phone, not just tablet
- Manager Workspace with Queue Summary
- Manager Workspace: Online agent status
- Manager Workspace: Conversations
- Manager Workspace: Activity Summary
- Message drafts are saved if agent switched to another conversation before sending
- All Conversation filters: Agent Survey attributes
- Component and framework updates (no visible end user changes)
- Bug 407 fix: app sometimes crashes when checking for correct bearer token
- Bug 408 fix : app crashes when user opened filter but then immediately pressed back button
- User Manager available on phone, not just tablet
- Manager Workspace with Queue Summary
- Manager Workspace: Online agent status
- Manager Workspace: Conversations
- Manager Workspace: Activity Summary
- Message drafts are saved if agent switched to another conversation before sending
- All Conversation filters: Agent Survey attributes
- Component and framework updates (no visible end user changes)
- Bug 407 fix: app sometimes crashes when checking for correct bearer token
- Bug 408 fix : app crashes when user opened filter but then immediately pressed back button
v2.7.7
Oct 27, 2021
- Files in predefined content
- Agent Survey widget
- Click to call
- Agent Survey widget
- Click to call
2.7.6
Sep 30, 2021
- Japanese localization
- Ringing conversations now play sound on tablets
- Added Page Navigation Widget
- Added Page SDEs
- Ringing conversations now play sound on tablets
- Added Page Navigation Widget
- Added Page SDEs
2.7.5
Sep 15, 2021
* Social widget now shows Facebook profiles
* Character count for public Twitter messages
* Unsent messages now show warning icon
* Video for WhatsApp / Twitter DM
* Click to open Hyperlinks / Emails
Bug fixes
* Character count for public Twitter messages
* Unsent messages now show warning icon
* Video for WhatsApp / Twitter DM
* Click to open Hyperlinks / Emails
Bug fixes
2.7.4
Jul 21, 2021
- Post Conversation Survey filters
- Open in Twitter button
- View Twitter profile
- Consumer Information widget
- Authenticated Conversation check marks
- Connector check marks
- Bug fixes
- Open in Twitter button
- View Twitter profile
- Consumer Information widget
- Authenticated Conversation check marks
- Connector check marks
- Bug fixes
2.7.2
Jun 28, 2021
Startup speed improvements
2.7.1
Jun 14, 2021
- Summary widget
- Custom away states
- Additional All Conversation filters
- Badge for 1st time consumers
- Custom away states
- Additional All Conversation filters
- Badge for 1st time consumers
2.7.0
May 9, 2021
Bug fixes and faster loading times for conversation page
2.6.9
Apr 21, 2021
- Twitter Support
- Edit customer name
- Send files
- UI changes on conversation page
- Edit customer name
- Send files
- UI changes on conversation page
2.6.8
Mar 2, 2021
* Ability to change password (from settings)
* Forgot password link (from login page)
* New User Management section for Agent Managers
* Private messages
* Support for ABC and Line Platforms
* Forgot password link (from login page)
* New User Management section for Agent Managers
* Private messages
* Support for ABC and Line Platforms
2.6.2
Jan 21, 2021
* Rollover support
* UI improvements for tablet mode
* UI improvements for tablet mode
2.6.0
Dec 11, 2020
Bug fixes
2.5.6
Nov 11, 2020
LivePerson Agent App FAQ
Click here to learn how to download LivePerson Agent App in restricted country or region.
Check the following list to see the minimum requirements of LivePerson Agent App.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
