Metro Scam Shield
Free
2.11for iPhone, iPad
Age Rating
Metro Scam Shield Screenshots
About Metro Scam Shield
Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all Metro customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? We’ll identify and block call types you don’t want to see anymore.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text* - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
For help and support, please contact callprotectionops@t-mobile.com.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? We’ll identify and block call types you don’t want to see anymore.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text* - Get text messages containing readouts of blocked calls that were sent to voicemail.
---
Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
For help and support, please contact callprotectionops@t-mobile.com.
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What's New in the Latest Version 2.11
Last updated on Apr 4, 2022
Old Versions
VERSION – 2.11
The following changes have been made to the Scam Shield app:
IMPROVEMENTS
- Metro by T-Mobile customers now have full access to the T-Mobile Scam Shield application
- Updated User Interface
- Enhanced accessibility
- Improved application response time
FIXES
- Fixed issues in where the app would show the startup screen multiple times
- Fixed issues affecting lookup results for Reverse Number Lookup
- Fixed issues to improve authentication attempts
- Fixed issues affecting the Caller ID status indicator
- Fixed issues causing incorrect error messaging
- Fixed issues impacting basic and premium subscription statuses
- Fixed issues limiting the refresh time stamp from updating
The following changes have been made to the Scam Shield app:
IMPROVEMENTS
- Metro by T-Mobile customers now have full access to the T-Mobile Scam Shield application
- Updated User Interface
- Enhanced accessibility
- Improved application response time
FIXES
- Fixed issues in where the app would show the startup screen multiple times
- Fixed issues affecting lookup results for Reverse Number Lookup
- Fixed issues to improve authentication attempts
- Fixed issues affecting the Caller ID status indicator
- Fixed issues causing incorrect error messaging
- Fixed issues impacting basic and premium subscription statuses
- Fixed issues limiting the refresh time stamp from updating
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Version History
2.11
Apr 4, 2022
VERSION – 2.11
The following changes have been made to the Scam Shield app:
IMPROVEMENTS
- Metro by T-Mobile customers now have full access to the T-Mobile Scam Shield application
- Updated User Interface
- Enhanced accessibility
- Improved application response time
FIXES
- Fixed issues in where the app would show the startup screen multiple times
- Fixed issues affecting lookup results for Reverse Number Lookup
- Fixed issues to improve authentication attempts
- Fixed issues affecting the Caller ID status indicator
- Fixed issues causing incorrect error messaging
- Fixed issues impacting basic and premium subscription statuses
- Fixed issues limiting the refresh time stamp from updating
The following changes have been made to the Scam Shield app:
IMPROVEMENTS
- Metro by T-Mobile customers now have full access to the T-Mobile Scam Shield application
- Updated User Interface
- Enhanced accessibility
- Improved application response time
FIXES
- Fixed issues in where the app would show the startup screen multiple times
- Fixed issues affecting lookup results for Reverse Number Lookup
- Fixed issues to improve authentication attempts
- Fixed issues affecting the Caller ID status indicator
- Fixed issues causing incorrect error messaging
- Fixed issues impacting basic and premium subscription statuses
- Fixed issues limiting the refresh time stamp from updating
2.9
Sep 14, 2021
The following changes have been made to the Scam Shield app:
UPDATED FEATURES:
-Simple call reporting-
Report calls as scams (or misidentified scam calls as safe) right from the Activity tab. Simply tap the number you want to report and tap the “Report” button.
-New call categories-
We’ve added the “Private” category to the Category Manager so you can send all calls from private numbers straight to voicemail.
-Simplified call lists-
We’ve made it simpler than ever to determine who’s blocked and who’s not! The lists for numbers that are always blocked and always allowed to call you are now called “Block” and “Allow.”
IMPROVEMENTS:
- Multiple improvements were made to the app’s UI.
- Several updates were made to enhance app accessibility.
- Updates and improvements were made to the first-time use experience.
FIXES:
- People using dual-sim devices where the eSIM is the primary line and the secondary line is not T-Mobile will now be able to authenticate as expected.
- Adding a number to a list will now properly remove it from any other competing list.
UPDATED FEATURES:
-Simple call reporting-
Report calls as scams (or misidentified scam calls as safe) right from the Activity tab. Simply tap the number you want to report and tap the “Report” button.
-New call categories-
We’ve added the “Private” category to the Category Manager so you can send all calls from private numbers straight to voicemail.
-Simplified call lists-
We’ve made it simpler than ever to determine who’s blocked and who’s not! The lists for numbers that are always blocked and always allowed to call you are now called “Block” and “Allow.”
IMPROVEMENTS:
- Multiple improvements were made to the app’s UI.
- Several updates were made to enhance app accessibility.
- Updates and improvements were made to the first-time use experience.
FIXES:
- People using dual-sim devices where the eSIM is the primary line and the secondary line is not T-Mobile will now be able to authenticate as expected.
- Adding a number to a list will now properly remove it from any other competing list.
2.6
Dec 1, 2020
Minor bug fixes, improved some error messages, and fixed minor UI
2.4
Sep 19, 2020
Authentication/Login improvements and minor copy changes.
2.2
Aug 25, 2020
Messaging updates and additional error logic.
2.1
Jul 24, 2020
Improved registration experience
2.0
Jul 24, 2020
We're always working to enhance your experience to give you more control over calls.
- Refreshed design, updated interface
- With Scam Counter, you'll see the number of likely scam calls blocked and kept off your phone when Scam Block is turned on, and the number received when it's turned off.
- Mark your Favorites, so important calls always come through
- Improvements to network algorithms for tagging and blocking scam calls
- Improvements to how call categories are tagged
- Refreshed design, updated interface
- With Scam Counter, you'll see the number of likely scam calls blocked and kept off your phone when Scam Block is turned on, and the number received when it's turned off.
- Mark your Favorites, so important calls always come through
- Improvements to network algorithms for tagging and blocking scam calls
- Improvements to how call categories are tagged
1.8
Dec 23, 2019
Settings page UI update
1.7
Sep 6, 2019
Minor bug fixes.
1.6
Jun 12, 2019
We care about our customers and update our app to give you the best experience. This version contains several bug fixes and app performance improvements.
1.0
May 18, 2019
Metro Scam Shield FAQ
Click here to learn how to download Metro Scam Shield in restricted country or region.
Check the following list to see the minimum requirements of Metro Scam Shield.
iPhone
iPad
Metro Scam Shield supports English