MobileTech R4.0 for WennSoft Signature
Free
4.0.59for iPhone, iPad
Age Rating
MobileTech R4.0 for WennSoft Signature Screenshots
About MobileTech R4.0 for WennSoft Signature
IMPORTANT: MobileTech R4.0 SP2 is compatible with both Signature 2013 R3 SP3 and Signature 2015 R2 SP1.
DO NOT INSTALL THIS WITHOUT TALKING TO YOUR SYSTEM ADMINISTRATOR
See the Readme for more information.
Features
Service call ID and appointment number added to email subject and PDF attachment name for three reports
In MobileTech Admin, option to install a SQL cleanup script job for the middle-tier database
Manually download attachments that are too large to be automatically downloaded
In MobileTech Admin, control whether event-based syncing is used
Configure MobileTech Admin to consume the WennSoft Registration service over SSL
Issues Fixed
A duplicate key error was sometimes displayed when completing appointments because MobileTech was attempting to reuse an existing document ID. MobileTech now attempts to generate a valid document ID multiple times.
If the time of a labor transaction was within the time zone offset of midnight, the correct day of the week wasn’t sent to TimeTrack.
The Insurance signature tab was displayed for all call types, as long as VEI was registered. This tab is now displayed only for calls that have a call type of OUB.
Insurance signatures were included only on inbound inspection reports. The captured signature now is displayed on both inbound and outbound inspection reports, if VEI is registered.
Performance improvements
Multiple deadlock issues resolved
When you chose Complete, the focus didn’t always move to the next task in the list. The focus now moves to the next task.
Customer and location records sync only if they’ve been updated
Completed service calls are removed from the device the first time they’re synced
Vendor records aren’t synced when you load data
Tasks are synced before the task responses.
When TaskValidationLevel = REQUIRED in the setup options, an appointment couldn’t be completed until all tasks were completed. Now, the appointment can’t be completed until all tasks have a status other than the default task status that’s specified in the DefaultTaskStatus setting.
If VEI is registered, the Task pane didn’t show the wireframe image if multiple task attachments existed for the same task. The wireframe image now is displayed.
If VEI is registered, service call creation for inbound calls sometimes failed while syncing tasks and task responses to the middle-tier database. This has been resolved.
When AllowModifyNewEquipmentID = False in the setup options and no next number was set up for equipment records in Service Management, a sync error would sometimes be displayed if you tried to add an equipment record. MobileTech now tries multiple times to generate a valid equipment ID.
If the Auto Sync field was set to On Start on the client Setup page, duplicate Help menu items were sometimes displayed on the home page. The duplicate items are no longer displayed.
Invoice previews failed when FieldInvoicingTaxMode = Do Not Tax in the setup options and no tax schedule ID was assigned to the customer or location. The invoices now can be previewed.
Performance improvements for iOS job appointment syncs
Previously, you could enter an inventory item only once per service call. You can now allocate the same inventory item to different equipment on the same appointment.
The Reconcile Jobs utility in Job Cost no longer creates extraneous records in the WSMobileTechSync integration table
Character limit removed for Description field in time entry and time log
Task list performance enhancements
If you created a service call in Service Management and assigned a task that had subtasks to an appointment but not to a piece of equipment, the subtasks weren’t synced to the device. This issue also occurred if you assigned a task list that had tasks and subtasks to a piece of equipment on the appointment. The subtasks now sync to the device.
The Lock, Wipe, and Force Full Sync security options now are available in Resco Woodford.
DO NOT INSTALL THIS WITHOUT TALKING TO YOUR SYSTEM ADMINISTRATOR
See the Readme for more information.
Features
Service call ID and appointment number added to email subject and PDF attachment name for three reports
In MobileTech Admin, option to install a SQL cleanup script job for the middle-tier database
Manually download attachments that are too large to be automatically downloaded
In MobileTech Admin, control whether event-based syncing is used
Configure MobileTech Admin to consume the WennSoft Registration service over SSL
Issues Fixed
A duplicate key error was sometimes displayed when completing appointments because MobileTech was attempting to reuse an existing document ID. MobileTech now attempts to generate a valid document ID multiple times.
If the time of a labor transaction was within the time zone offset of midnight, the correct day of the week wasn’t sent to TimeTrack.
The Insurance signature tab was displayed for all call types, as long as VEI was registered. This tab is now displayed only for calls that have a call type of OUB.
Insurance signatures were included only on inbound inspection reports. The captured signature now is displayed on both inbound and outbound inspection reports, if VEI is registered.
Performance improvements
Multiple deadlock issues resolved
When you chose Complete, the focus didn’t always move to the next task in the list. The focus now moves to the next task.
Customer and location records sync only if they’ve been updated
Completed service calls are removed from the device the first time they’re synced
Vendor records aren’t synced when you load data
Tasks are synced before the task responses.
When TaskValidationLevel = REQUIRED in the setup options, an appointment couldn’t be completed until all tasks were completed. Now, the appointment can’t be completed until all tasks have a status other than the default task status that’s specified in the DefaultTaskStatus setting.
If VEI is registered, the Task pane didn’t show the wireframe image if multiple task attachments existed for the same task. The wireframe image now is displayed.
If VEI is registered, service call creation for inbound calls sometimes failed while syncing tasks and task responses to the middle-tier database. This has been resolved.
When AllowModifyNewEquipmentID = False in the setup options and no next number was set up for equipment records in Service Management, a sync error would sometimes be displayed if you tried to add an equipment record. MobileTech now tries multiple times to generate a valid equipment ID.
If the Auto Sync field was set to On Start on the client Setup page, duplicate Help menu items were sometimes displayed on the home page. The duplicate items are no longer displayed.
Invoice previews failed when FieldInvoicingTaxMode = Do Not Tax in the setup options and no tax schedule ID was assigned to the customer or location. The invoices now can be previewed.
Performance improvements for iOS job appointment syncs
Previously, you could enter an inventory item only once per service call. You can now allocate the same inventory item to different equipment on the same appointment.
The Reconcile Jobs utility in Job Cost no longer creates extraneous records in the WSMobileTechSync integration table
Character limit removed for Description field in time entry and time log
Task list performance enhancements
If you created a service call in Service Management and assigned a task that had subtasks to an appointment but not to a piece of equipment, the subtasks weren’t synced to the device. This issue also occurred if you assigned a task list that had tasks and subtasks to a piece of equipment on the appointment. The subtasks now sync to the device.
The Lock, Wipe, and Force Full Sync security options now are available in Resco Woodford.
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What's New in the Latest Version 4.0.59
Last updated on Dec 19, 2015
Old Versions
Features
Attachment sync filter changed to prevent certain report types from syncing to the device
Issues Fixed
Previously, sync filters were honored only the first time and during the incremental cleanup process. This process sometimes failed and left unassigned records on the devices. The sync engine now honors the sync filters for both first-time and incremental syncs. See the readme for information about a known issue related to syncing annotations.
AutoStatusUpdate doesn’t update the appointment status until the assigned technician syncs
Task list focus remains in place after you complete and save a task
Resolution note text is displayed with the appointment history when UseAppointmentResolutionNote = True
“Out of memory” errors no longer occur during load data equipment sync
Integration sync order no longer causes the customer location field to be blank
Appointment descriptions are now displayed on the calendar
Timestamp value for completed appointments uses the device’s date and time
Signature sync errors resolved
Deadlocks no longer appear in the event log when the integration sync starts
Appointment form loads successfully if a call has tasks without equipment
The sync process no longer removes equipment records on the device for unchanged service calls when CreateNewCallForAnyCustomer = True and SyncAllEquipmentRecords = False in the setup options.
Deadlocks no longer occur in the WSMobileTechSync table due to extraneous cleanup statements
User are now prompted for Location Services permission when opening the Map tab for the first time
Sync process no longer stops functioning on the Customer entity near the turn of day UTC time
JobSafetyTask sync issues resolved
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Version History
4.0.59
Sep 22, 2015
Features
Attachment sync filter changed to prevent certain report types from syncing to the device
Issues Fixed
Previously, sync filters were honored only the first time and during the incremental cleanup process. This process sometimes failed and left unassigned records on the devices. The sync engine now honors the sync filters for both first-time and incremental syncs. See the readme for information about a known issue related to syncing annotations.
AutoStatusUpdate doesn’t update the appointment status until the assigned technician syncs
Task list focus remains in place after you complete and save a task
Resolution note text is displayed with the appointment history when UseAppointmentResolutionNote = True
“Out of memory” errors no longer occur during load data equipment sync
Integration sync order no longer causes the customer location field to be blank
Appointment descriptions are now displayed on the calendar
Timestamp value for completed appointments uses the device’s date and time
Signature sync errors resolved
Deadlocks no longer appear in the event log when the integration sync starts
Appointment form loads successfully if a call has tasks without equipment
The sync process no longer removes equipment records on the device for unchanged service calls when CreateNewCallForAnyCustomer = True and SyncAllEquipmentRecords = False in the setup options.
Deadlocks no longer occur in the WSMobileTechSync table due to extraneous cleanup statements
User are now prompted for Location Services permission when opening the Map tab for the first time
Sync process no longer stops functioning on the Customer entity near the turn of day UTC time
JobSafetyTask sync issues resolved
MobileTech R4.0 for WennSoft Signature FAQ
Click here to learn how to download MobileTech R4.0 for WennSoft Signature in restricted country or region.
Check the following list to see the minimum requirements of MobileTech R4.0 for WennSoft Signature.
iPhone
iPad
MobileTech R4.0 for WennSoft Signature supports English
