MTR · Care

港鐵致力建立一個無障礙的交通網絡，並利用科技為有需要的乘客提供更便捷的港鐵旅程。

「關愛共乘」手機應用程式配備人性化、清晰易用的界面，專為長者和有需要的乘客而設計。程式現提供三大功能 – 行程指南（簡易版），會展站内的站内導航功能（供視障人士使用）及無障礙設施資訊；供相關乘客使用，讓他們的港鐵旅程更輕鬆方便。

三個功能的主要特點如下：
1. 行程指南（簡易版）：一站式平台提供路綫資料。除了預計乘車時間，路綫及「快捷出站」資料外，新增了實時升降機維修保養資訊，進一步便利長者和其他乘客預先計劃行程。

2. 會展站的站內導航功能(供視障人士使用)：供視障人士使用的站內導航功能，用戶可根據語音播報獲取車站設施及其他資訊。

3. 無障礙設施資訊：為有需要的乘客，包括行動不便人士，視障人士和聼障人士等，提供車站的無障礙設施資訊。乘客更可以在此功能内查閲實時升降機維修保養資訊，便利他們計劃行程。

我們正在為「關愛共乘」手機應用程式開發其他功能，以便為乘客提供更好的服務，敬請留意最新公佈！

At MTR, we strive to create an inclusive transportation network and encourage mobility of customers with special needs by offering them a hassle-free journey riding on the latest technology.

"MTR · Care" mobile app, equipped with a user-friendly, clear and easy-to-use interface for the elderly and customers with special needs, is now available. Three functions – Trip Planner (Simplified Version), In-Station Navigation at Exhibition Centre Station (For Visually Impaired) and Barrier-free Facilities Information are now available for the elderly and customers with special needs, making their journeys smoother and in-control.

Key features of the three functions:

1. Trip Planner (Simplified Version): a one-stop-shop function providing comprehensive journey information, such as estimated travel time, routing and “Fast Exit” Information, etc. We have enhanced the function by adding real-time lift maintenance information, further facilitating the elderly and other customers to plan trips in advance.

2. In-Station Navigation at Exhibition Centre Station (For Visually Impaired): a navigation function supported by an audio beacon to assist visually impaired customers in accessing the station facilities and other information.

3. Barrier-free Facilities Information: a comprehensive function providing barrier-free facilities information at stations for customers with special needs, including those with mobility impairments, visual impairments as well as hearing impairments, creating a more inclusive and smooth travel experience for all. Customers can also find the real-time lift maintenance information in this function.

We are continuously developing more functions for the "MTR · Care" mobile app. Stay tuned! Show More