Surest
Health plan
Free
4.1.0for iPhone, iPod touch
7.1
297 Ratings
Bind Benefits, Inc
Developer
52.5 MB
Size
Mar 20, 2024
Update Date
Health & Fitness
Category
12+
Age Rating
Age Rating
Surest Screenshots
About Surest
Savings start here: Get the free Surest app.
With the Surest health plan, prices for doctors and health services are available on the app, so you can compare options. See where you might be able to save money by selecting a different provider or service location, then decide what’s right for you and your budget. You can also see current claims info in the app, and easily access your digital ID card.
Plan highlights:
• No deductible
• See clear copays in advance
• Access the broad, national UnitedHealthcare network
• Lower prices indicate providers evaluated as higher-value, based on quality, efficiency, and overall effectiveness of care
• Generally, your copays are bundled so you pay a single price
Get the most benefit from your benefit. Download the app today.
With the Surest health plan, prices for doctors and health services are available on the app, so you can compare options. See where you might be able to save money by selecting a different provider or service location, then decide what’s right for you and your budget. You can also see current claims info in the app, and easily access your digital ID card.
Plan highlights:
• No deductible
• See clear copays in advance
• Access the broad, national UnitedHealthcare network
• Lower prices indicate providers evaluated as higher-value, based on quality, efficiency, and overall effectiveness of care
• Generally, your copays are bundled so you pay a single price
Get the most benefit from your benefit. Download the app today.
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What's New in the Latest Version 4.1.0
Last updated on Mar 20, 2024
Old Versions
Add the doctor you see most to the Find Care page. Once you’ve added a preferred doctor, you’ll see them each time you open the app. Then it's easy to quick access information like Medical Office Visit price and Scheduling info. Saving a doctor keeps their information handy for ongoing reference. We also added more information about costs to expect for out-of-network provider care. Click the ‘i’ tooltip on the first result page for out-of-network copay and balance billing information. If a user searches for a provider outside their policy’s networks, they’ll see an ‘out of network coverage’ button.
We cured a few bugs. We fixed an error users saw to a feedback survey and back to the Surest app. Out of pocket accumulation was ‘sticking’ after filtering to previous year accumulation; that's fixed in v4.1.0. The chat option was showing outside of Surest Member Services business, so we’ve fixed that too.
We cured a few bugs. We fixed an error users saw to a feedback survey and back to the Surest app. Out of pocket accumulation was ‘sticking’ after filtering to previous year accumulation; that's fixed in v4.1.0. The chat option was showing outside of Surest Member Services business, so we’ve fixed that too.
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Version History
4.1.0
Mar 20, 2024
Add the doctor you see most to the Find Care page. Once you’ve added a preferred doctor, you’ll see them each time you open the app. Then it's easy to quick access information like Medical Office Visit price and Scheduling info. Saving a doctor keeps their information handy for ongoing reference. We also added more information about costs to expect for out-of-network provider care. Click the ‘i’ tooltip on the first result page for out-of-network copay and balance billing information. If a user searches for a provider outside their policy’s networks, they’ll see an ‘out of network coverage’ button.
We cured a few bugs. We fixed an error users saw to a feedback survey and back to the Surest app. Out of pocket accumulation was ‘sticking’ after filtering to previous year accumulation; that's fixed in v4.1.0. The chat option was showing outside of Surest Member Services business, so we’ve fixed that too.
We cured a few bugs. We fixed an error users saw to a feedback survey and back to the Surest app. Out of pocket accumulation was ‘sticking’ after filtering to previous year accumulation; that's fixed in v4.1.0. The chat option was showing outside of Surest Member Services business, so we’ve fixed that too.
4.0.2
Mar 13, 2024
We updated the app to improve the user experience and zapped some bugs. Some users saw a ‘Something went wrong’ screen after doing many searches in a row or clicking the search bar without typing. We fixed both of these bugs. Back-button routing was’t working if a user submitted feedback to Surest. We ensured users could return to the provider list after submitting feedback.
4.0.1
Mar 7, 2024
We found a few bugs. We showed them the door. We solved a scrolling issue on smaller screen sizes. We fixed a Password field design bug. Rotating your mobile device when viewing an ID card now resizes the card to fit the screen. We fixed navigation to the ‘We’d like your feedback.’ survey.
4.0.0
Mar 1, 2024
We’re switching things up with a fresh look and feel. We’ve simplified and unified app navigation across web and mobile applications. Users will find all functions sorted into four intuitive categories: Find care, Your plan, Account, and Help. Tiles on each menu page make key actions (like enrolling in paperless!) easy. Quick link buttons to Claims and ID card (available under ‘Your plan’) show on the Find Care landing screen. Registered app users must update their app version - then login and continue on their health-seeking journey.
App users will begin seeing claims ‘Under Review’. We’re keeping Surest members informed by letting them see that a medical claim is received and is being processed.
App users will begin seeing claims ‘Under Review’. We’re keeping Surest members informed by letting them see that a medical claim is received and is being processed.
3.24.0
Jan 18, 2024
We’ve added helpful descriptions of what to search for. Users get guidance by selecting the ‘i’ icon in the upper right corner after starting a search.
See more details about the doctor you’re considering. You can see their gender, if they offer telemedicine, and if they offer extended clinic hours. See these attributes after you’ve searched for a provider by name.
We updated the app to improve the user experience and showed some bugs the exit. The app registration flow now considers last names with special characters.
See more details about the doctor you’re considering. You can see their gender, if they offer telemedicine, and if they offer extended clinic hours. See these attributes after you’ve searched for a provider by name.
We updated the app to improve the user experience and showed some bugs the exit. The app registration flow now considers last names with special characters.
3.23.0
Dec 21, 2023
Search by the name of a location near you. Confirm network participation and get scheduling info. You can filter search results in the primary search bar to help you find what you’re looking for. Try filtering for locations, specialties, conditions, or drugs.
See more details about the doctor you’re considering. You can see if they offer telemedicine, have extended clinic hours, and the languages they speak. See these attributes after you’ve selected a provider by name.
Surest policy holders and spouses can order another set of ID cards from the comfort of their couch. It’s a two-click process to send another set of cards to the address on record.
We also found some bugs and sent them packing.
See more details about the doctor you’re considering. You can see if they offer telemedicine, have extended clinic hours, and the languages they speak. See these attributes after you’ve selected a provider by name.
Surest policy holders and spouses can order another set of ID cards from the comfort of their couch. It’s a two-click process to send another set of cards to the address on record.
We also found some bugs and sent them packing.
3.22.0
Dec 8, 2023
We’ve made it easier to find virtual providers in your area. The app now presents virtual providers based on the location you set - at work, at home, or when you travel.
We updated the app to improve the user experience and showed some bugs the exit.
We updated the app to improve the user experience and showed some bugs the exit.
3.21.0
Nov 15, 2023
We added a 'Check Coverage' button when a Surest member must use their pharmacy benefit site for cost and coverage information.
We found a few bugs. We kicked them to the curb. We fixed the error message that showed for National DME suppliers. When an app user changes their zip code, all filter settings are cleared. We fixed bouncing on app login screen and MFA phone number display.
We found a few bugs. We kicked them to the curb. We fixed the error message that showed for National DME suppliers. When an app user changes their zip code, all filter settings are cleared. We fixed bouncing on app login screen and MFA phone number display.
3.20.0
Oct 26, 2023
We updated the app to improve the user experience and zapped some bugs. ‘Show/hide password’ icon is restored, allowing Surest app users to maintain password security. Subscribers weren’t seeing dependent claims after selecting a dependent by name. We’ve fixed this.
3.19.1
Oct 10, 2023
We found a few bugs. We kicked them to the curb. In-app messages were being dismissed without taking members to a next step. We’ve fixed that so that in-app notices work as designed.
3.19.0
Oct 4, 2023
We updated the app to improve the user experience and bounced some bugs. We fixed the timeout experience when a user’s session expires before they click on the Claims menu icon.
3.18.0
Sep 13, 2023
We expanded subscriber access to dependent claims in the Claim section of the Surest app. This makes it easier for subscribers to manage healthcare spending. App users will start seeing two blue hearts indicating Premium Care Physicians (per UnitedHealthcare Premium program).
We updated the app to improve the user experience and kissed some bugs goodbye. We resolved the oops screen when a subscriber canceled a dependent’s activated coverage. And the error screen that shows if a member mis-enters the MFA code during registration. We fixed app crashes when viewing the digital ID card. The options to set and reset out of pocket spending filters are easier to use.
We updated the app to improve the user experience and kissed some bugs goodbye. We resolved the oops screen when a subscriber canceled a dependent’s activated coverage. And the error screen that shows if a member mis-enters the MFA code during registration. We fixed app crashes when viewing the digital ID card. The options to set and reset out of pocket spending filters are easier to use.
3.17.0
Aug 23, 2023
Surest members see a reminder to consider relevant virtual care when they’re navigating in the Surest app. The app promotes virtual providers when a reasonable alternative to in-person care. Communication preferences for dependent members are simpler for the dependent member-type.
We found some bugs and sent them packing. When we haven’t priced a provider, we don’t display a price on the map pin [remedying nonsense, but infrequent, 0$ price]. We fixed the spinner screen that happened when members tried to view National DME Suppliers.
We found some bugs and sent them packing. When we haven’t priced a provider, we don’t display a price on the map pin [remedying nonsense, but infrequent, 0$ price]. We fixed the spinner screen that happened when members tried to view National DME Suppliers.
3.16.0
Aug 2, 2023
It’s easier than ever to find and choose the doctor that meets your preferences using the Surest app. Third-party patient reviews - including a five-star rating system - offer insight beyond price and location. You’ll see and can filter by rating when viewing a list of doctors. Read reviews for a specific doctor on the details page.
We updated the app to improve the user experience and zapped some bugs. Moving the Surest app to the background caused immediate logout. Now the app stays on the screen the user was last on. We adjusted how we present notifications when using the map to search for providers. Filtering the list of provider results using the search bar, and then clicking back button, won't reset the list results anymore.
We updated the app to improve the user experience and zapped some bugs. Moving the Surest app to the background caused immediate logout. Now the app stays on the screen the user was last on. We adjusted how we present notifications when using the map to search for providers. Filtering the list of provider results using the search bar, and then clicking back button, won't reset the list results anymore.
3.15.0
Jul 12, 2023
Searching for durable medical equipment is more straightforward than ever. App users see both rent and buy prices and can chose from a list of providers that sell medical equipment. They can view DME limits on the details page for coverage clarity.
We made minor changes to how we present all plan limits so Surest members have this detail with them when seeking care.
Surest routine quality control = bugs fixed. We cured a bug where app users with large text size couldn't see the button to confirm their communication preferences.
We made minor changes to how we present all plan limits so Surest members have this detail with them when seeking care.
Surest routine quality control = bugs fixed. We cured a bug where app users with large text size couldn't see the button to confirm their communication preferences.
3.14.0
Jun 21, 2023
We updated the login form so that you are able to use Apple Password Manager to autofill username and password.
We updated the app to improve the user experience and showed some bugs the exit. The change password screen no longer errors when you try to change your account password. Report feedback in-app by using ‘return’ button in on-screen keyboard.
We updated the app to improve the user experience and showed some bugs the exit. The change password screen no longer errors when you try to change your account password. Report feedback in-app by using ‘return’ button in on-screen keyboard.
3.13.0
Jun 1, 2023
Services that “Members also used their Surest plan for” display as care options after a keyword search. This section highlights extra services members might receive on top of what they searched for. Thus preparing them for potential healthcare scenarios and the associated prices.
We found a few bugs. We kicked them to the curb. The Manage Coverage and purchase Confirmation screens, for Surest Flex members, again scroll as expected. We identified and fixed an ID card print layout issue.
We found a few bugs. We kicked them to the curb. The Manage Coverage and purchase Confirmation screens, for Surest Flex members, again scroll as expected. We identified and fixed an ID card print layout issue.
3.12.0
May 15, 2023
Members can use a digital form to submit other insurance information at the start of their plan year. The digital form presents in app after answering the ‘Have additional coverage?’ question. It's also available in Surest Plan > Plan resources > Coordination of Benefits. In the rare case that Surest doesn’t have a valid address on file, we will prompt a user to set their location when they open the app. Surest members who ‘Send us a message’ in app will see an optional Reference ID field; members with an open service request will have a Reference ID.
We updated the app to improve the user experience and kissed some bugs goodbye. We’ve fixed a misdirect occurring when a member searched for a practitioner by name. The claim filter now distinguishes between family members with the same first name. We’ve fixed the blank screen app users saw when attempting to change their password.
We updated the app to improve the user experience and kissed some bugs goodbye. We’ve fixed a misdirect occurring when a member searched for a practitioner by name. The claim filter now distinguishes between family members with the same first name. We’ve fixed the blank screen app users saw when attempting to change their password.
3.11.0
Apr 21, 2023
We now prompt users to reset their location, using zip code or city + state, when their stored location is invalid. Check out the streamlined details page, where users see the price for their selected provider and encounter. Users can now expand and collapse out of pocket limit information.
We updated the app to improve the user experience and zapped some bugs. We fixed the bug that caused the app to error when registering for a Surest account. A bug that caused the same care option results for a second (or multiple) search in the same session is fixed. We repaired the session timeout modal that lets members extend their session before automatic logout. User-initiated logout has also been repaired. The app design for members with benefits through a 3rd party pharmacy benefits manager is uniform with other parts of the app. Some users saw a ‘Something Went Wrong’ error page if they tried to refresh their browser after purchasing a coverage. We’ve made a fix to ensure the browser reloads the confirmation page.
We updated the app to improve the user experience and zapped some bugs. We fixed the bug that caused the app to error when registering for a Surest account. A bug that caused the same care option results for a second (or multiple) search in the same session is fixed. We repaired the session timeout modal that lets members extend their session before automatic logout. User-initiated logout has also been repaired. The app design for members with benefits through a 3rd party pharmacy benefits manager is uniform with other parts of the app. Some users saw a ‘Something Went Wrong’ error page if they tried to refresh their browser after purchasing a coverage. We’ve made a fix to ensure the browser reloads the confirmation page.
3.10.1
Apr 5, 2023
We found a bug. We showed it the door.
Users are again able to start a chat with Surest Member Services from the Contact us screen.
Users are again able to start a chat with Surest Member Services from the Contact us screen.
3.10.0
Mar 29, 2023
We updated the pharmacy search experience to look and work like medical search. Look for covered equivalents and prior authorization requirements on plans with integrated pharmacy benefits.
We removed extra clicks when you start a search - so you can find care and take action with ease. Setting your location is streamlined adjust your location as you search for care and provider options. Your location is saved for your next search - whether that’s on the web or mobile app. The popular chat with Surest Member Services has new one-click buttons and a feedback survey. We updated the app to improve the user experience and bounced some bugs. The biometric login feature was keeping some users who access more than one Surest account from the same device from logging in. Now users can set biometric login to the account of their choosing. We improved sub-page navigation ease so users don’t have to return to the home page each time. The default map radius is removed - users can continue to filter based on their preferences. The out-of-pocket limit info tip is restored. A subscriber’s ability to activate coverage on a dependent’s behalf is live again.
We removed extra clicks when you start a search - so you can find care and take action with ease. Setting your location is streamlined adjust your location as you search for care and provider options. Your location is saved for your next search - whether that’s on the web or mobile app. The popular chat with Surest Member Services has new one-click buttons and a feedback survey. We updated the app to improve the user experience and bounced some bugs. The biometric login feature was keeping some users who access more than one Surest account from the same device from logging in. Now users can set biometric login to the account of their choosing. We improved sub-page navigation ease so users don’t have to return to the home page each time. The default map radius is removed - users can continue to filter based on their preferences. The out-of-pocket limit info tip is restored. A subscriber’s ability to activate coverage on a dependent’s behalf is live again.
3.9.1
Mar 16, 2023
We updated the app to improve the user experience and zapped some bugs.
Users were seeing a white screen after completing the ‘Have additional coverage?’ step - they should have been directed back to the Surest app home screen. That’s fixed in this release.
Users were seeing a white screen after completing the ‘Have additional coverage?’ step - they should have been directed back to the Surest app home screen. That’s fixed in this release.
3.9.0
Mar 11, 2023
We improved the path users take through the Surest app when we don’t have enough information to return a curated provider set. Users have the option to search by name for practitioners/locations or by specialty to narrow the provider directory. This is useful to users who have a specific provider in mind. When they do, they'll flow to the details page with price, location, and scheduling information.
We updated the app to improve the user experience and kissed some bugs goodbye. Errors when registering for a Surest app account, viewing a digital ID card, and selecting ‘Forgot Password’ are resolved. The dead end that dependent members experienced when attempting to activate coverage in the Surest app is fixed.
We updated the app to improve the user experience and kissed some bugs goodbye. Errors when registering for a Surest app account, viewing a digital ID card, and selecting ‘Forgot Password’ are resolved. The dead end that dependent members experienced when attempting to activate coverage in the Surest app is fixed.
3.8.0
Feb 9, 2023
When you start a search, you’ll see common search options presented as one-click tiles. You can chose to edit your search location before searching or on a later screen. A change to search location is saved for the next time you use the mobile or web app.
When a user has elected paperless delivery and their email address is undeliverable, they will be prompted to confirm their email address or call to update.
We updated the Surest app to improve the user experience and zapped some bugs. Users with a specific set of accessibility settings saw a purple screen instead of the login form; we’ve fixed that. The app now allows a user to scroll the list of all providers after tapping on a map cluster. Users who tried to change their phone number landed on an out-of-date account page; they'll now land on the current account page.
When a user has elected paperless delivery and their email address is undeliverable, they will be prompted to confirm their email address or call to update.
We updated the Surest app to improve the user experience and zapped some bugs. Users with a specific set of accessibility settings saw a purple screen instead of the login form; we’ve fixed that. The app now allows a user to scroll the list of all providers after tapping on a map cluster. Users who tried to change their phone number landed on an out-of-date account page; they'll now land on the current account page.
3.7.1
Jan 25, 2023
We updated the app to improve the user experience and kissed some bugs goodbye.
Registered app users who haven’t logged in recently will be prompted to review and set their communication preferences. Beginning with app version 3.6.0, users have new communication preference options. Communication preferences can also be set from the account menu.
We fixed a bug that prevented users from navigating from an ‘Others felt better with’ tile to a list of providers.
Registered app users who haven’t logged in recently will be prompted to review and set their communication preferences. Beginning with app version 3.6.0, users have new communication preference options. Communication preferences can also be set from the account menu.
We fixed a bug that prevented users from navigating from an ‘Others felt better with’ tile to a list of providers.
Surest FAQ
Surest is available in regions other than the following restricted countries:
Georgia,Tonga,Cameroon,Spain,Ireland,Kenya,Mexico,Swaziland,Uzbekistan,British Virgin Islands,Antigua And Barbuda,Burkina Faso,Guatemala,Croatia,Kyrgyzstan,Mongolia,Philippines,Taiwan,United Arab Emirates,Panama,Russia,Belgium,Ukraine,Yemen,Jordan,Chile,Gambia,Indonesia,South Korea,Morocco,Peru,Palau,Benin,South Africa,Turkey,Bhutan,Belarus,Paraguay,Qatar,Sweden,Chad,Anguilla,Luxembourg,Malaysia,Mozambique,Nicaragua,Turks and Caicos,Brunei Darussalam,Germany,Egypt,Lao Peoples Democratic Republic,Latvia,Turkmenistan,Argentina,Finland,Grenada,St. Kitts and Nevis,Lithuania,El Salvador,Uruguay,Afghanistan,Mali,Netherlands,Saudi Arabia,United Kingdom,Senegal,Nigeria,Libya,New Zealand,Sao Tome & Principe,Trinidad and Tobago,Armenia,Bolivia,Congo, Democratic Republic,China,Denmark,Hungary,Malta,Malawi,Angola,Cyprus,Ghana,Liberia,Singapore,Slovakia,Tanzania,Bahamas,Vietnam,Fiji,Thailand,Uganda,Micronesia,Cape Verde,Sri Lanka,Montenegro,Mauritius,Norway,Poland,Rwanda,Albania,Greece,Congo,Botswana,Belize,Papua New Guinea,Tajikistan,Vanuatu,Zimbabwe,Brazil,Costa Rica,Dominica,Estonia,Israel,India,Cayman Islands,Macao,Canada,Venezuela,Slovenia,Guyana,Honduras,Jamaica,Tunisia,Ecuador,Moldova,Madagascar,Romania,St. Vincent & The Grenadines,Bermuda,Lebanon,Suriname,France,Montserrat,Portugal,Solomon Islands,Kosovo,Zambia,Colombia,Barbados,Italy,Serbia,Bosnia & Herzegovina,Bulgaria,Bahrain,Cote Divoire,Japan,Cambodia,Nepal,Sierra Leone,Azerbaijan,Gabon,Hong Kong,St. Lucia,Macedonia,Niger,Switzerland,Dominican Republic,Nauru,Australia,Algeria,Guinea-bissau,Iraq,Kuwait,Kazakhstan,Myanmar,Maldives,Czech Republic,Seychelles,Pakistan,Iceland,Mauritania,Namibia,Oman,Austria
Surest supports English
Click here to learn how to download Surest in restricted country or region.
Check the following list to see the minimum requirements of Surest.
iPhone
Requires iOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
