4.48.0
2020-12-07
What’s new
We’ve made it easier than ever to view the details of your EE bills and payments, so you can keep track of all your costs quickly and easily.
Open the My EE app, then head over to ‘Bills and payments’ to find our nifty new layout that gives you a handy vision of your costs.
Tap ‘Monthly charges’ to see all your regular charges laid out in a simple, easy to understand list.
Want to check on any extra charges? We’ve got it covered. Just hit ‘Extra charges’ and you’ll see a detailed breakdown.
4.47.0
2020-11-25
Stay safe - shop online
Buy online and get fast, free, no contact delivery. Keep an eye on What's New for our best Christmas and Black Friday offers on handsets, SIMs and more - all on the nicest network in all the land.
4.46.0
2020-10-26
What’s new
Lost your phone or had it stolen?
Don’t panic. We’ve got this. Just log in to My EE and follow the simple steps to protect all your valuable personal info by freezing your SIM, blocking your device and wiping all your data.
To block your device and freeze your SIM, go to Settings > Device and SIM > Lost /Stolen device.
4.45.0
2020-09-28
Click to Contact
Want more info about your upgrade options? You can now message our customer care team directly - just go to Upgrade and click on the 'Contact us' button.
Receive push notifications from My EE for the best Click to Contact experience.
Smart Benefits - exclusive to EE
You can now choose from three Smart Benefits - including Apple Music, Apple Arcade, Apple TV, Gamer's Data Pass and more - when you take out the Full Works iPhone plan, or one Smart Benefit with our Smart iPhone plan.
Head over to Plan, Benefits & Add-ons in My EE to choose yours.
4.44.0
2020-09-01
Store Finder - a smarter search
Find your nearest EE store, book an in-store appointment or a phone appointment with our experts, all from within the My EE app.
Unlimited data? Why not!
Fancy supercharging your account with unlimited data? We'll notify you when we have a special offer available.
4.43.0
2020-08-04
What's new with What's New?
Add the My EE What's New widget.
Our What's New section features all the latest news and offers to be found on EE. And you can now add it as a widget on your iPhone - just head to iOS Today on your phone to install it.
Keep your eyes on 'What's New' for details of exciting new product launches and our latest, greatest offers.
4.42.0
2020-07-06
Add-on reminders:
If you've chosen one of our add-ons to check out for a free trial period, you can now set up a reminder to let you know when your free trial is coming to an end.
So you can choose whether to keep using the add-on when it becomes paid-for, or remove it from your account - no bill shock when you’re charged!
Upgrade prompts:
Not ready to upgrade yet? You're now free to dismiss the 'upgrade reminder' cards from your home page.
4.41.1
2020-06-29
We’ve improved our upgrade journey for customers that have more than one account.
4.41.0
2020-06-08
What's New on the My EE App?
We've seen the light - and added Dark Mode.
Dark mode is particularly helpful for users with low vision or light sensitivity. It makes text much easier to read for longer periods and is less likely to cause eye strain in low light conditions.
Using dark mode can also help prolong your battery life - especially on devices with OLED or AMOLED displays - as it means there's no need to continually light up each pixel on your screen. So using My EE is less of a drain on your battery and easier on the eye - win/win.
4.40.0
2020-05-11
Help FAQs:
Need help? We've added more answers to our most commonly-asked questions, to help you out and reduce the need to call Customer Services.
Account settings:
Our new Account Settings section has all the info you need on how to port your number to EE, unlock your device and activate your SIM card.
Improved feedback form
:
You can send us your thoughts on everything from page load times to the Help you've received during your visit. Your feedback helps make the My EE app a better experience for all our customers.
4.39.0
2020-04-14
What’s new?
To the NHS: We want to say thank you.
We all know the amazing job our NHS are doing to keep us safe and care for those who need it in these worrying times.
So to say thank you we're offering all our customers on pay monthly phone plans who are NHS employees an unlimited data boost until 9 October.
We've improved our feedback form:
We value all your feedback. You can send us your thoughts on everything from page load times and our site navigation to the clarity of information and Help you've received during your visit.
We read everything you say, and it all goes towards making the My EE app a better experience for all our customers.
4.38.0
2020-03-16
In this release we have created the option to receive push notifications to keep up to date with relevant information, as well as optimising for iOS 13. We've improved the layout of the settings to make it easier for you to manage all of your account in one place. Plus made it easier to use the My EE app on an iPad with a new multitasking feature, where you can use more than one app at a time.
4.37.0
2020-02-17
What's New
On pay as you go?
You'll now get notification cards on your home screen letting you know about your current pack status, when you need to top up, when you can claim free data, minutes or text boosts, and more.
4.36.0
2020-01-20
What's New
On Pay Monthly?
- If you've incurred any extra charges - for services such as premium rate calls, data add-ons etc - since your last bill, you'll now see a notification card on your home screen to let you how much extra you’ll need to pay on your next bill. No more bill shock!
- If you need more data, and you're looking to buy a data pass, we'll highlight the one which gives you the best value for your usage - so you'll get more data for your money.
Other updates:
Need to verify your email when using the app? We've improved the experience so it's much easier to request a verification email or change the email address you want us to contact you on.
4.35.0
2019-11-26
Our new Roaming Cost Calculator means you can easily find out how much it'll cost to use your phone when you’re abroad.
Just let us know where you’re travelling to, and we’ll show you the following:
- What is and isn’t included in your allowances (for example calling and texting back home, sending picture messages, use of the internet and access to your voicemails).
- Any out of allowance roaming charges (what you’ll pay for calls, texts and using data abroad).
4.34.0
2019-10-28
On pay monthly?
We've made several improvements to My EE to make your in-app experience better and management of your account easier, including:
- A new 'data view' on your home page so you'll see how much data you've got left - and a countdown to show when your allowances restart.
We've also added new notifications to show info such as:
- how much your last bill was, and whether your latest bill is overdue
- if someone in your family is running low on data
- when your next upgrade’s due.
4.33.0
2019-10-01
This update includes minor stability and performance improvements to make your MyEE experience more enjoyable.
4.32.0
2019-09-02
A new look for What's New
Our What's New section has been having a makeover - and it's now got a brighter, fresher look to showcase all the best and latest content we have to offer.
In What's New, you can check out everything that's new and exciting on EE, from Smart Home products to the latest broadband offers and 5G news - just for you, on the UK's No.1 network.
4.31.0
2019-08-05
On pay as you go?
Check your activity
You can now keep a closer eye on your account on your ‘Activity’ tab.
See what you're spending on calls, data, packs and more.
Simply go to ‘Top-up and credit’ in the left-hand menu and select ‘Activity’.
What else is new?
Keep an eye out for What’s new in your menu – our showcase section where you can find our latest and best offers, new and upcoming product news, competitions and more.
4.30.0
2019-07-08
On pay as you go?
You can now get FREE support directly from your My EE app.
Simply navigate to the Help section, look for Get In Touch, and tap the 'Call Us' button - you'll then be able to chat to a member of our helpful team.
And because you're already logged into the app, our customer service agents will have all your account information to hand when you're connected.
The service is free from any EE number in the EU (standard rates apply when you're outside the EU).
What else is new?
We’ve upgraded our own upgrade hub – if you’re less than 30 days away from getting your next new iPhone, you’ll see a countdown to the big day, when you’ll be able to upgrade with just a few clicks.
Just select the Upgrade option, and you’ll be able to:
Choose your new phone
Choose a different plan or add-ons if required
Choose to have your phone delivered in store or to your home
4.29.0
2019-06-12
It's now also possible to share your data allowance with others on the same account using your Apple Watch.
4.28.0
2019-05-14
With our new Smart plans you choose your benefits – and you can swap between them in the My EE app. Choose your benefits at the beginning of your plan, and then switch them when you fancy a change. So if you're off on holiday you might switch to a Roam Further pass, or if there's a big live sport event coming up, you might want BT Sport, or – it's up to you.
4.27.0
2019-04-23
You can now see how much streamed data you’ve used through your premium add-ons in your allowances section.
Plus, we’ve made it faster and easier than ever to gift your data to your family and other devices.
4.26.0
2019-03-21
Thanks for using the My EE app.
We’ve made some improvements to address stability issues within the app. EE always recommend making sure you're using the most up to date software and My EE app version available for your phone.
4.25.0
2019-02-20
Make your way around the app quickly and easily using 3D touch. Just force touch the MyEE app icon from your homescreen to bring up shortcuts to help you find what you’re looking for fast.
Plus, now with Click to Call you can select what type of help you require before giving us a ring – that way we’ll make sure you’re put straight through to the right department.
4.24.0
2019-01-22
‘Got your eye on a new phone? If you’re due an upgrade, head over to the in app upgrade hub and with one click you can speak to a friendly member of our team to discuss your options’.
4.23.1
2018-12-03
This update includes minor stability and performance improvements to make your MyEE experience more enjoyable.
4.23.0
2018-11-27
This update includes minor stability and performance improvements to make your MyEE experience more enjoyable.
4.22.0
2018-10-29
Now it’s easier to download your bill on My EE. You can open with Books if you don’t have a PDF reader.
Small business customer? You can now enjoy free access to EE Business Support via Click to Call on My EE.
4.21.0
2018-10-01
We’ve made updates and improvements in the billing section of the app, as well as improved our accessibility experience for users navigating through the app
4.20.0
2018-09-03
Time for a new phone? There’s no need to wait for your Pay Monthly contract to come to an end before you can get the latest handset. Simply head to the Upgrade Hub to see all your options.
4.19.0
2018-08-10
Get your footy fix for the new season. Download the BT Sport app and casting add-on in My EE. Watch all the action unfold on your TV by casting from your phone or tablet via Apple TV or Google Chromecast. Plus, access to the app and casting is free for the first three months.
On Flex? Now you can manage your plan in My EE. It’s the simple way to make payments, check allowances, buy add-ons, change plans and view your Free Data Boosts.
On pay as you go? Apply your Free Boosts straight from the My EE app. Choose from free minutes, texts or data every three months.
4.18.1
2018-07-13
For all you PAYG users, now there’s no need to remember to top-up to get your pack.
Set up card payments on the My EE website and it’ll renew automatically.
You can also pay for add-ons with your card via the My EE app, so no need to worry if you don’t have enough credit.
For all users, either making a payment or upgrading, you now only have to log in once to My EE.
Log in to the app and you’ll stay logged in, even if you click through to the EE website – and back again.
Also including bug fixes and improvements.
4.18.0
2018-07-10
For all you PAYG users, now there’s no need to remember to top-up to get your pack.
Set up card payments on the My EE website and it’ll renew automatically.
You can also pay for add-ons with your card via the My EE app, so no need to worry if you don’t have enough credit.
For all users, either making a payment or upgrading, you now only have to log in once to My EE.
Log in to the app and you’ll stay logged in, even if you click through to the EE website – and back again.
4.17.1
2018-06-13
General fixes and improvements
4.17.0
2018-06-11
Now it’s even easier to set yourself up with My EE – you can do it all within the app. And you can also use the app to add additional EE numbers to your account – so you can keep on top of all your family numbers, wherever you are.
4.16.0
2018-05-16
Minor improvements and fixes
4.15.1
2018-04-26
From 30 April you can get through to EE Support at the touch of a button straight from the app – no need to dial a number or go through additional security. Available for pay monthly mobile customers Mon to Fri, 8am to 9pm or Sat and Sun, 8am to 8pm.
Add To Plan accessories are now available to add straight to your basket from the accessories page, and you pay over 11 months – at no extra cost.
4.15.0
2018-04-16
From 30 April you can get through to EE Support at the touch of a button straight from the app – no need to dial a number or go through additional security. Available for pay monthly mobile customers Mon to Fri, 8am to 9pm or Sat and Sun, 8am to 8pm.
Add To Plan accessories are now available to add straight to your basket from the accessories page, and you pay over 11 months – at no extra cost.
4.14.0
2018-03-20
For our Pay Monthly customers we’ve made our billing area a little more helpful, by adding help icons that explain parts of your bill.
Pay as you Go
Get more from your pay as you go pack with Data Rollover. Unused data from your monthly £10 or £15 Data pack now rolls over to the next one you buy, so you get a second chance to use it.
4.13.1
2018-02-22
In this update we have made improvements to the loading speed and fixed a small number of bugs.
4.13.0
2018-02-20
In this update we have made improvements to the loading speed and fixed a small number of bugs.
4.12.0
2018-01-22
Improved menu with clear navigation indicators and personalised details. Minor bug fixes.
4.11.0
2017-12-11
Great news for Pay Monthly customers. If you are six months or more into your contract, you can now Upgrade Early to that shiny new device. (Fee applies)
We’ve made our app even better for our Pay as you Go customers by making your experience simple
4.10.2
2017-11-27
Bug fixes for customers experiencing problems logging in, gifting data who also have an Apple Watch and support for older devices.
4.10.1
2017-11-17
Minor fixes and improvements
4.10.0
2017-11-16
We’ve made our app even better for pay monthly customers with multiple users on your account.
New - Data Gifting lets you move data around your family when someone's low, without you spending an extra penny!
We also include support for iPhone X users and Face ID
4.9.0
2017-10-02
Pay As You Go Users - You can now track your usage and view a detailed breakdown of your allowance to stay in control of your spend.
