12.7
2024-04-17
Are you an Unlimited+ customer? You can now upgrade your device at any time, for any reason with our new Anytime Upgrade offer. Do you have a different plan type? Add on our new Spectrum Mobile Repair and Replacement Plan to get unlimited screen repairs for a flat fee and a replacement device if lost or stolen.
As always, you can share your thoughts in the Support section.
12.6
2024-04-03
We’ve been working on several updates to make your My Spectrum App experience even better. If you have any feedback to share, please let us know in the Support section.
12.5.1
2024-03-08
My Spectrum App has a new look and feel!
• A new navigation and homepage redesign that shows more information on the home screen.
• Find appointment notifications, equipment alerts and outage information front & center.
• ¿Hablas español? You can now navigate My Spectrum App in Spanish, and save Spanish as your preferred language under the More tab.
• Use the app to speed test and troubleshoot your internet.
Do you have new feedback to share? Please let us know in the Support section.
11.29
2024-02-21
We've improved the porting activation process for customers. You can now view the expected completion time in the form of a progress loading bar right within the app.
Do you have feedback to share? Visit the Support section and let us know.
11.28
2024-02-08
We've been working on some exciting updates to give you the best experience possible. If you have feedback to share, please let us know in the Support section of My Spectrum App.
11.22
2023-11-07
We've made a few updates to help bring you the best experience yet. To provide new feedback about My Spectrum App, please visit the Support section.
11.21
2023-11-01
We've made a few updates to help bring you the best experience yet. To provide new feedback about My Spectrum App, please visit the Support section.
11.20
2023-10-18
We made some minor updates and fixed a few bugs to bring you an even better My Spectrum App experience. Do you have new feedback to share? Please let us know in the Support section.
11.19
2023-10-04
We've been busy making updates to give you the best experience possible. Do you have feedback to share? Please let us know in the Support section of My Spectrum App.
11.18
2023-09-21
Need to check on your internet speed? You can now test the download and upload speeds to both your router and your device. To start your speed test, Go to Your Services > Internet and scroll to Speed Test.
Need to troubleshoot your Spectrum WiFi Pods or something else? Go to Internet Support for additional solutions.
11.17
2023-09-12
We made some minor updates and fixed a few bugs to bring you an even better My Spectrum App experience. Do you have new feedback to share? Please let us know in the Support section.
11.16
2023-08-23
We've been busy making updates to help bring you the best experience yet! To provide us with feedback about the My Spectrum App, please visit the Support section.
11.15.1
2023-08-15
We've enhanced International Service features for Spectrum Mobile customers. You now have the ability to turn International Data Roaming On or Off within My Spectrum App. We've also made it easier for you to view and understand your roaming usage.
To find these features, go to Manage Mobile on the home screen, choose your device and then scroll down to International Services. From there you can see the Data Roaming toggle, explore rates by country and view current roaming charges. Bon Voyage!
11.15
2023-08-09
The latest version of My Spectrum App is here!
We've made some minor updates and bug fixes and are working hard to tackle your feedback from the past few months.
As always, you can share your thoughts in the Support section.
11.14.2
2023-08-03
We've improved the activation process for customers to get a new number or transfer an existing line when switching to Spectrum Mobile. It’s also now easier to start activation using a QR code
11.14.1
2023-07-31
We've improved the activation process for customers to get a new number or transfer an existing line when switching to Spectrum Mobile. It’s also now easier to start activation using a QR code
11.14
2023-07-26
We've improved the activation process for customers to get a new number or transfer an existing line when switching to Spectrum Mobile. It’s also now easier to activate using a QR code.
11.13.1
2023-07-18
We're busy making it easier for you to use My Spectrum App. This version includes improved messaging when signing service agreements and if you encounter an error.
For help using the app, or to provide feedback, be sure to check out the Support section.
11.13
2023-07-12
We're busy making it easier for you to use My Spectrum App. This version includes improved messaging when signing service agreements and if you encounter an error.
For help using the app, or to provide feedback, be sure to check out the Support section.
11.12
2023-06-28
Online bill pay just got easier with My Spectrum App! We created a a unified experience for Spectrum customers to add, manage, edit and delete stored payment methods for their entire account, including Spectrum Mobile. This also includes adding new payment info for Auto Pay and easily updating credit card expiration dates.
We also made some minor updates and bug fixes. As always, you can share your thoughts in the Support section.
11.11
2023-06-14
The latest version of My Spectrum App is here!
We've made some minor updates and bug fixes and are working hard to tackle your feedback from the past few months.
As always, you can share your thoughts in the Support section.
11.10
2023-05-31
The latest version of My Spectrum App is here! We've made some minor updates and bug fixes and are working hard to tackle your feedback from the past few months.
11.9
2023-05-17
Need to reschedule or cancel an upcoming service appointment? Spectrum customers can now do it all through My Spectrum App! We also made some additional updates to ensure an incredible app experience.
Do you have feedback to share? Visit the Support section and let us know.
11.8
2023-05-03
The latest version of My Spectrum App is here!
We've made some minor updates and bug fixes, and we're working hard to tackle your feedback from the past few months.
As always, you can share your thoughts in the Support section.
11.7
2023-04-25
Spectrum Mobile customers can now view past data usage and find support for an eSim transfer. Go to Manage Mobile and select a line to see these details. Additional updates have been made to bring you the best experience yet. To provide new feedback about My Spectrum App, please visit the Support section
11.6.1
2023-04-11
“We've made a few updates to help bring you the best experience yet. To provide new feedback about My Spectrum App, please visit the Support section”
11.6
2023-04-05
“We've made a few updates to help bring you the best experience yet. To provide new feedback about My Spectrum App, please visit the Support section”
11.5
2023-03-24
We made some updates to our Affordable Connectivity Program (ACP). This program provides assistance for eligible Spectrum Internet customers who are experiencing a service interruption
11.4
2023-03-08
The latest version of My Spectrum App is here! We've made some minor updates and bug fixes and are working hard to tackle your feedback from the past few months. As always, you can share your thoughts in the Support section.
11.3.1
2023-02-27
The Spectrum Mobile Account App has merged with My Spectrum App. Manage all of your Spectrum services, now including Spectrum Mobile, directly in My Spectrum App.
11.3
2023-02-22
The Spectrum Mobile Account App has merged with My Spectrum App. Manage all of your Spectrum services, now including Spectrum Mobile, directly in My Spectrum App.
10.21
2022-11-02
The Spectrum Mobile Account App has merged with My Spectrum App. Manage all of your Spectrum services, now including Spectrum Mobile, directly in My Spectrum App.
10.20
2022-10-19
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.19
2022-10-05
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.18
2022-09-27
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.17
2022-09-07
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.16
2022-08-26
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.15.1
2022-08-19
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.15
2022-08-11
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.14.1
2022-08-04
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.14
2022-07-28
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.13.1
2022-07-14
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.13
2022-07-12
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.12
2022-06-30
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.11
2022-06-15
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.10.1
2022-06-06
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.10
2022-06-01
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.9
2022-05-18
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.8
2022-05-04
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.7
2022-04-20
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.6
2022-04-06
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.5
2022-03-23
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.4.1
2022-03-11
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience.
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.4
2022-03-09
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience.
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.3.0
2022-02-23
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience.
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.2.0
2022-02-09
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience.
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.1.0
2022-01-26
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience.
• Feedback tells us what's working and where we can improve. Share yours in the Support section
10.0
2022-01-12
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience.
• Feedback tells us what's working and where we can improve. Share yours in the Support section
9.24
2021-12-15
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience.
• Feedback tells us what's working and where we can improve. Share yours in the Support section
9.20
2021-10-20
• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience.
• Feedback tells us what's working and where we can improve. Share yours in the Support section
9.19
2021-10-06
• We’ve created an easy way to enroll in paperless billing and Auto Pay at the same time. Simply check Enroll in Paperless Billing when you set up or manage Auto Pay
9.18
2021-09-22
• Thanks to your feedback, we’re always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what’s working and where we can improve. Share yours in the Support section
9.0.0
2021-01-06
• New error messages help Advanced In-Home WiFi users name pods, devices and groups
• Updated instructions help Advanced In-Home WiFi users set schedules and pause devices
8.24.0
2020-12-17
• You can now purchase the Select, Lifestyle and Mi Plan Latino TV streaming packages in the My Spectrum app.
• We’ve made some enhancements to make your bill easier to view.
• Support articles are now personalized for you based on your location and subscribed services.
• Some support articles have been updated to make troubleshooting easier and faster.
8.23.0
2020-12-03
• You will now be notified if a new device is connected to your WiFi network. You can also pause or manage WiFi access for new devices.
• We created a new reminder to name your WiFi extender pods for easier identification.
8.22.0
2020-11-19
• We created a new reminder to help you complete the self-install process.
• Appointments are easier to manage with Cancel and Reschedule options on the Appointment Details screen.
• We’ve updated our outage alerts to include the estimated date and time for restoring services in your area.
8.21.1
2020-11-09
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
8.21.0
2020-11-05
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
8.20.0
2020-10-21
• Customers will now have the ability to view the service packages and equipment they purchased, as well as the channels included in their TV plan.
• Advanced In-Home WiFi users will now have advanced device fingerprinting, which will more easily identify devices connecting to home networks.
8.19
2020-10-08
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
8.18.1
2020-09-30
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
8.18.0
2020-09-23
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
8.17.0
2020-09-08
• We've made it easier than ever to enroll in Autopay from the home screen
• Fixed a crash to stabilize the log in experience
• Squashed a bug to optimize bill payments
8.16.0
2020-09-02
• App crashes, while rare and randomly occurring, have been fixed to bring you a more enjoyable and stable app experience
• We have been squashing bugs day and night to improve My Spectrum's performance and to bring you the best experience possible
8.15.2
2020-08-20
• Provide AIHW (Advanced in Home Wifi) users with the ability to share their SSID/Password
• Uses the native simple share option, so the user can choose what method they’ll use to share
8.15.1
2020-08-19
• Provide AIHW (Advanced in Home Wifi) users with the ability to share their SSID/Password
• Uses the native simple share option, so the user can choose what method they’ll use to share
8.15
2020-08-17
• Provide AIHW (Advanced in Home Wifi) users with the ability to share their SSID/Password
• Uses the native simple share option, so the user can choose what method they’ll use to share
8.14
2020-07-29
• This release will feature enhanced pending payment notifications when making one-time payments.
8.13.1
2020-07-23
• Resolved font sizing soft crash (application freeze) which prevented users with large font sizes from using the app at all.
8.13
2020-07-13
• App crashes- while rare and randomly occurring, have been fixed to bring you a more enjoyable and stable app experience.
8.12
2020-07-07
• With this release we are bringing you a new services screen that puts all your equipment in one easy to manage screen.
• App crashes- while rare and randomly occurring, have been fixed to bring you a more enjoyable and stable app experience.
8.11
2020-06-17
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
8.9
2020-05-20
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
8.8
2020-05-04
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
8.7
2020-04-23
• We heard your feedback, and by popular demand we have improved the experience for iPads by making the UI dynamically resize to fit all screen sizes
• All users now have the ability to manage their communications preferences for Service and Billing Notifications
• We have added a COVID-19 informational link to the service appointment cards so that you have more information about how the corona virus is impacting your service appointments, and what Charter is doing to serve our customers while keeping everyone safe
• For our Advanced In Home WiFi Users, we have added the ability to create and edit custom pause schedules for the devices on your network
8.6.0
2020-04-08
• We now provide additional details and an improved experience when the a modem or router is offline
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
8.5.0
2020-03-25
● You can now view and troubleshoot the connection status of your router from the Services tab
● If you’re in a confirmed outage, you can see what phone number has been submitted for a callback
8.4.0
2020-03-11
● In order to bring you the best experience possible we fixed some bugs and improved My Spectrum's performance.
8.3
2020-01-30
• We’ve heard your feedback and are making it possible to chat with a live support agent within the app! This feature will be rolled out through February.
• We now show a banner if you are in a confirmed outage and provide the ability to request a callback when the outage is resolved.
• Updated the login screen to add a "Trouble Signing In?" flow.
• We’ve also made it easier to change your personalized security code.
8.2.2
2020-01-14
● We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
8.2.1
2020-01-07
● We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
8.2
2019-12-19
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
8.1
2019-12-10
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
8.0
2019-11-20
• We’ve heard your feedback and updated our payment process for an easier experience.
• Eligible users can now add Spectrum TV to upgrade their account with the app.
7.9
2019-10-10
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
7.8
2019-09-10
Accessing your account info and getting support with the My Spectrum App is easier than ever:
• You can update passwords, security codes and security questions from the account screen with additional sign-in controls.
• The support screen has been updated to make finding answers to your questions and troubleshooting tips simple and easy.
7.7
2019-08-05
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
7.6.0
2019-07-10
• We improved the account screen to give you the ability to edit your information, verify your contact information and manage the users on your account
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience
7.5.0
2019-06-18
• We’ve heard your feedback and have fixed an issue that prevented some people from accessing billing statements after entering the correct Security Code.
7.4.0
2019-05-09
• We fixed a few bugs and improved My Spectrum’s performance to bring you a better experience.
7.3.1
2019-04-17
• We fixed a few bugs and improved My Spectrum’s performance to bring you a better experience.
7.3
2019-04-13
• Better in-app support—Find answers to common questions, right in the app.
• We fixed a few bugs and improved My Spectrum’s performance to bring you a better experience.
7.2.1
2019-03-29
• We fixed a few bugs and improved My Spectrum’s performance to bring you a better experience.
7.2.0
2019-03-15
• We fixed a few bugs and improved My Spectrum’s performance to bring you a better experience.
7.1.1
2019-02-22
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
7.1
2019-02-15
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
7.0
2019-01-15
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
6.8
2018-12-20
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
6.7
2018-11-02
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
6.6
2018-10-18
• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
6.5
2018-09-10
∙ We also fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
6.4
2018-08-29
* We added the ability to refresh TV equipment.
* We also fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
6.3
2018-07-20
• We made some enhancements to Auto Pay, paperless billing and equipment management.
• We also fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
6.2
2018-06-27
• Internet customers can securely connect to more than 500,000 WiFi hotspots nationwide by downloading a Spectrum WiFi profile.
• We also fixed a few bugs to bring you a better experience.
6.1
2018-05-18
• As always, we're working to improve your experience by fixing bugs.
6.0
2018-05-08
• As always, we're working to improve your experience by fixing bugs.
5.3.1
2018-03-30
• As always, we're working to improve your experience by fixing bugs.
5.3
2018-03-22
• As always, we're working to improve your experience by fixing bugs.
5.2
2018-02-28
• As always, we're working to improve your experience by fixing bugs.
5.1
2018-01-30
• We made it easier to see your amount due, and it now adjusts as soon as you make payments.
• You can now quickly enroll in paperless billing.
• We recently added the ability for you to edit your contact info.
• As always, we're working to improve your experience by fixing bugs.
5.0.2
2017-11-02
• We made it easier to see your Auto Pay enrollment status in Billing.
• As always, we're working to improve your experience by fixing bugs.