4.13.0
2024-03-20
• Eligible customers can now upgrade their internet speed plans in the app.
• TV customers can now purchase additional and/or replacement remotes for their services.
• Enhancements to our billing experience.
• Bug fixes and performance improvements.
4.12.0
2024-02-22
• We’ve overhauled our billing experience to make it easier for customers to view and pay bills in the app.
• Our home screen just got smarter by highlighting the most important alerts and actions needed for each user.
• Customers can now add Identity Protection services to their plan.
• Performance enhancements and bug fixes.
4.11.0
2024-02-06
• Added an additional touchpoint to easily add Whole Home WiFi
• Performance improvements and bug fixes
4.9.0
2023-11-18
• Customers can upgrade their services with several new security and wi-fi products available
• New feature to manage Vacation Services from the app
• Bug fixes and performance improvements
4.8.0
2023-10-26
• NEW and improved experience for self-install customers to show order details and shipment tracking information!
• Missed appointment enhancements
• Optimizations within our chatbot experience to clearly show changes between current and past bills
• Bug fixes that our users reported
4.7.0
2023-09-27
• Customers can now add YouTube TV to their services in the app!
• Enhancements to Active Services to include more products.
• Improved ability to notify customers of service outages.
• New alerts when a scheduled payment is declined.
• Bug fixes.
4.6.1
2023-09-08
• Introduced the ability for qualifying customers to add YouTube TV to their account!
• Fixed a bug impacting auto pay sign up.
• Additional bug fixes and performance improvements.
4.6.0
2023-08-25
• Simplified our notification preferences and how customers opt into them
• Updates to our email verification and account creation experiences
• Enhancements to our "Move Request" flow in chat
• Additional messaging to notify customers when payment methods fail
• More ways to access our privacy policies
4.5.1
2023-08-10
• Customers now have the ability to submit a "Move Request" through our chat in app!
• Account registration improvements
• Bug fixes
4.5.0
2023-07-27
• Eligible customers can now explore and add products to their Frontier services directly within the app!
• Customers with multiple Frontier accounts can now view and manage all accounts through their singular login.
• We've added maintenance messaging within our app to alert customers when certain features may be unavailable.
• Updates to our mobile phone verification and account creation experiences.
• Messaging to notify customers when payment methods are expired or fail.
4.4.1
2023-07-08
• Security enhancement to address an issue where customers were experiencing problems logging into the mobile app
4.4.0
2023-06-21
• Added the estimated time to restore service on our outages page
• Enhancements to our wireless network management experience for customers with eero routers, like viewing your network status and running a speed test
• Made it easier to discover and engage in our troubleshooting flow
• Updates to our appointments experience, including enhancements to our reschedule and cancel flow
• Bug fixes
4.3.0
2023-05-13
• Introducing a NEW chat experience in our app!
• Updates to our service appointments experience, including enhancements to our reschedule flow and in app notifications.
• New feature that notifies you when attempting to use an expired payment method
4.2.1
2023-04-20
• Failed payment messaging enhancements
• Fixed a bug for managing paperless billing and other bugs our users reported
• Accessibility updates
4.2.0
2023-04-06
• Created a new process to establish an email address to log into the app.
• Fixed an issue preventing biometrics from working for some devices.
• Bug fixes.
4.1.10
2023-04-03
• Fixed a bug that was logging customers out when they shouldn’t have been.
4.1.9
2023-03-24
• Optimized our Agent Ticket Reschedule experience
• Added alerts when using a business card as a payment method
• Fixed billing bugs and others our users reported
• Accessibility and security updates
4.1.8
2023-03-09
• Fixed a bug where customers trying to manage their wifi were having to login again
• Optimized our billing flow for custom payment amounts
• Fixed other bugs our users reported
4.1.7
2023-03-02
• Fixed a bug where biometric settings were not retained after app updates
• Fixed app crashes our users reported
4.1.6
2023-02-24
• Optimized our payment submission and reschedule appointment experiences
• Fixed bugs our users reported
• Increased our stability to reduce app crashes
4.1.5
2023-02-16
Fixed billing and error bugs our users have reported
3.6.1
2022-05-12
An enhancement was made to allow a customer to manage their Paperless billing preference.
3.6.0
2022-04-24
New Logo and color palette in support of Frontier's branding enhancements
3.5.0
2022-02-22
• Customer survey integration
• Updated logo and app icon
• Push notifications
• Bug fixes
3.4.2
2021-09-30
• Ability to edit a scheduled payment
• New payment confirmation screen
• Design enhancements
• View basic information about your Frontier ID on the login screen
• Bug fix
3.4.1
2021-09-28
• Ability to edit a scheduled payment
• New payment confirmation screen
• Design enhancements
• View basic information about your Frontier ID on the login screen
3.3.0
2020-12-14
3.3.0
Our 3.3.0 update includes many exciting new features and performance improvements that greatly improve in-app experience. Features include:
-Refreshed User Info Screen with the ability to provide proof of ownership for added security
-Delete an existing payment method
- Message center to store important messages relevant to your account
-Performance improvements
And much more…
3.2.2
2020-10-28
An enhancement was made to the notification preferences opt-in screen.
3.2.1
2020-09-28
Bug fixes
3.2.0
2020-09-08
Added Home screen features and information
- Quick-access menu carousel
- Paperless billing sign up and maintenance
- Ability to customize payment amounts
- Download and save your billing statement
- Speed test your internet connection
- New message center for important account and service information
- Performance improvements
And much more…
3.1.2
2020-04-16
Bug fixes
3.1.1
2020-04-10
Update includes information on Frontier’s® Contact-Free Installation. In response to COVID-19 we are providing Contact-Free, technician guided installation and repairs. For customers with upcoming appointments, access to information on the new protocol is now included.
3.1.0
2020-04-06
Our 3.1 update includes new capabilities and performance improvements that greatly improves in-app experience . Features include:
• Increased security to keep account information private
• Enhanced troubleshooting capabilities
• Added scheduled auto-pay reminder
• Improved appointment management
And much more….
We hope these improvements will increase the overall in-app experience. Download the MyFrontier App today to take advantage of these new features!
3.0.4
2020-03-18
This update provides a seamless connection to our full suite of digital voice management capabilities when tapping the “connect to phone” link at the bottom of the home page. Our FiOS Digital Voice customers will find features like managing call forwarding, call notifications, voice mail settings and much more. Enter your Frontier ID and password to access. Take advantage of iOS password autofill for automatic access.
3.0.3
2020-02-27
• Bug fix to improve autopay setup
3.0.2
2020-02-14
• UI Updates
• Enhanced Network Diagnostics
• Bug Fixes
• Verbiage Updates
• Sign-In Improvements
3.0.1
2020-01-22
Release 3.0.1 included bugs fixes and minor enhancements.
3.0.0
2020-01-10
-Complete navigation and visual redesign
-New onboarding process
-Improved self-service features
-Network status indicator
-Service call status with editing
-Home screen notifications for outages
2.2.7
2019-12-05
Version 2.2.7
- Internal improvements
Previous Versions
- New Account WiFi Configuration System
- Support for new 5-digit Passcode to secure your online account
- Added Network/Internet Connection Trouble banner
- Simplified Menu & Dashboard to make it easier to use
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.2.4
2019-09-18
Version 2.2.4
- Fix UX issue with Payment Add screen
Previous Versions
- New Account WiFi Configuration System
- Support for new 5-digit Passcode to secure your online account
- Added Network/Internet Connection Trouble banner
- Simplified Menu & Dashboard to make it easier to use
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.2.3
2019-09-15
Version 2.2.3
- New Account WiFi Configuration System
- Support for new 5-digit Passcode to secure your online account
- Fix crash when entering Account WiFi Configuration System
- Bug Fixes and Incremental App Improvements
Previous Versions
- Added Network/Internet Connection Trouble banner
- Simplified Menu & Dashboard to make it easier to use
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.2.2
2019-09-13
Version 2.2.2
- New Account WiFi Configuration System
- Support for new 5-digit Passcode to secure your online account
- Bug Fixes and Incremental App Improvements
Previous Versions
- Added Network/Internet Connection Trouble banner
- Simplified Menu & Dashboard to make it easier to use
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.2.1
2019-08-07
Version 2.2.1
- Numerous bug fixes, enhancements, and security improvements
Previous Versions
- Added Network/Internet Connection Trouble banner
- Dashboard UI Tweaks
- Simplified Menu & Dashboard to make it easier to use
- Added new Dashboard "Quick Payment" option
- New Dashboard Voicemail summary display
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.2.0
2019-08-06
Version 2.2.0
- Numerous bug fixes, enhancements, and security improvements
Previous Versions
- Added Network/Internet Connection Trouble banner
- Dashboard UI Tweaks
- Simplified Menu & Dashboard to make it easier to use
- Added new Dashboard "Quick Payment" option
- New Dashboard Voicemail summary display
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.1.14
2019-04-16
Version 2.1.14
- Fixed startup crash affecting iOS 11 users
Previous Versions
- Added Network/Internet Connection Trouble banner
- Dashboard UI Tweaks
- Simplified Menu & Dashboard to make it easier to use
- Added new Dashboard "Quick Payment" option
- New Dashboard Voicemail summary display
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.1.13
2019-04-10
Version 2.1.13
- Added Network/Internet Connection Trouble banner
- Improved UX Tweaks
- Fixed a few internal crashes
Previous Versions
- Dashboard UI Tweaks
- Simplified Menu & Dashboard to make it easier to use
- Added new Dashboard "Quick Payment" option
- New Dashboard Voicemail summary display
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.1.12
2019-03-28
Version 2.1.12
- Dashboard UI Tweaks
- Improved error handling
- Resolved a couple of annoying crashes
Previous Versions
- Simplified Menu & Dashboard to make it easier to use
- Added new Dashboard "Quick Payment" option
- New Dashboard Voicemail summary display
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.1.11
2019-03-24
Version 2.1.11
- Miscellaneous UX tweaks to improve the user experience
- Fix Expiration Date validation when Editing an existing Payment Method
- Resolve crash when missing some User Data
Previous Versions
- Simplified Menu & Dashboard to make it easier to use
- Added new Dashboard "Quick Payment" option
- New Dashboard Voicemail summary display
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.1.10
2019-03-23
Version 2.1.10
- Miscellaneous UX tweaks to improve the user experience
- Fix Expiration Date validation when Editing an existing Payment Method
- Resolve crash when missing some User Data
Previous Versions
- Simplified Menu & Dashboard to make it easier to use
- Added new Dashboard "Quick Payment" option
- New Dashboard Voicemail summary display
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.1.9
2019-03-21
Version 2.1.9
- Simplified Menu & Dashboard to make it easier to use
- Added new Dashboard "Quick Payment" option
- New Dashboard Voicemail summary display
- Multiple small UI/UX improvements
Previous Versions
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.1.8
2019-03-10
Version 2.1.8
- Fix bug with Mobile Number Verification popup
- Added checks to address occasionally reported crashes
Previous Versions
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.1.7
2019-03-08
Version 2.1.7
- Fix bug with Mobile Number Verification popup
- Added checks to address occasionally reported crashes
Previous Versions
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Support for newer/larger iPhones added
- Requires iOS 11.0 or later
2.1.6
2019-03-02
Version 2.1.6
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- Resolved blank What's New screen
- Fix bug with Preferences not Saving correctly in all cases
- Fixed some User Interaction bugs
- Fixed occasional Dashboard crash
Previous Versions
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Improved Performance
- UI Improvements throughout app
- Fix for Payment confirmation crash
- Multiple small UI/UX improvements
- A few bug fixes
- Support for newer/larger iPhones added
- Touch ID & Face ID support added
- Requires iOS 11.0 or later
2.1.5
2019-03-01
Version 2.1.5
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- Resolved blank What's New screen
- Fix bug with Preferences not Saving correctly in all cases
- Fixed some User Interaction bugs
- Fixed occasional Dashboard crash
Previous Versions
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Improved Performance
- UI Improvements throughout app
- Fix for Payment confirmation crash
- Multiple small UI/UX improvements
- A few bug fixes
- Support for newer/larger iPhones added
- Touch ID & Face ID support added
- Requires iOS 11.0 or later
2.1.4
2019-02-26
Version 2.1.4
- Simplified "My Information" screen
- Added "My Linked Accounts" button when Logged In w/No Accounts
- Improved Face/Touch ID UX
- Fix bug with Preferences not Saving correctly in all cases
- Fixed some User Interaction bugs
Previous Versions
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Improved Performance
- UI Improvements throughout app
- Fix for Payment confirmation crash
- Multiple small UI/UX improvements
- A few bug fixes
- Support for newer/larger iPhones added
- Touch ID & Face ID support added
- Requires iOS 11.0 or later
2.1.3
2019-02-15
Version 2.1.3
- New Dashboard Alerts for Trouble Tickets and Service Orders
- New My Preferences section
- Improved Performance
- UI Improvements throughout app
Version 2.1.2
- Fix for Payment confirmation crash
Version 2.1.1
- Multiple small UI/UX improvements
- A few bug fixes
Version 2.1.0
- Support for newer/larger iPhones added
- Touch ID & Face ID support added
- Requires iOS 11.0 or later
2.1.2
2019-01-11
Version 2.1.2
- Fix for Payment confirmation crash
Version 2.1.1
- Multiple small UI/UX improvements
- A few bug fixes
Version 2.1.0
- Support for newer/larger iPhones added
- Touch ID & Face ID support added
- Requires iOS 11.0 or later
2.1.1
2019-01-10
Version 2.1.1
- Multiple small UI/UX improvements
- A few bug fixes
Version 2.1.0
- Support for newer/larger iPhones added
- Touch ID & Face ID support added
- Requires iOS 11.0 or later
2.1.0
2018-12-21
Version 2.1.0
- Support for newer/larger iPhones added
- Touch ID & Face ID support added
- Requires iOS 11.0 or later
2.0.0
2017-11-18
* Refresh My Services tool allows FiOS customers to fix common issues
1.8.0
2017-07-22
* New Contact Information
* Bug fixes and performance enhancements
1.6.0
2016-03-30
* Ability to update Trouble Ticket and Order Status
* Ability to reboot modem
* Updated FAQs and video content
1.5.0
2016-02-22
* View your Frontier services
* Chat Live feature to give instant access to Frontier customer service
* Access Help Center, FAQs, app settings and Contact Us without the hassle of logging in
1.4.0
2016-01-17
* New Frontier Communications logo
1.3.0
2015-12-13
* Support for iOS 9
* Schedule a call-back from Frontier Support
* Improved User Feedback Interface
* Simplified log in experience
* Bug fixes and performance improvements
1.2.1
2015-10-21
Bug fixes and performance improvements.
1.2.0
2015-09-20
* View orders and trouble tickets
* Solve common issues with set-top boxes
* Seamless viewing of billing statements inside the app
* Improved user experience for iPad, with tablet-specific layouts and support for landscape screen orientation
* Improvements to Help Center and access to Frequently Asked Questions
* Ability to provide feedback regarding the app directly to Frontier
1.1.0
2015-07-17
Bug fixes and performance improvements.
1.0.1
2015-05-27
Bug fixes.