MyTeleMed
Free
4.13for iPhone, iPod touch
Age Rating
MyTeleMed Screenshots
About MyTeleMed
The MyTeleMed iPhone app allows doctors to securely manage their important medical messages with HIPAA Compliance by protecting any Personal Health Information (PHI).
How does it work?
Patients call your dedicated number that reaches TeleMed answering service which is available 24/7/365. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and e-mail.
Doctors that use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and call back information. Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call.
For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set. If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone.
In addition to unquestionable HIPAA compliance some of the MyTeleMed app’s benefits include:
• Messages reside on a web based server, accessed by your phone by distinct user name and password protection. Text messages reside on your phone- Mobile theft is a leading cause of HIPAA breaches.
• Complete Documentation From Message Origination To Call Back.
• Custom escalation based on message read or call back events.
• Make and save comments on the messages.
• Customize your new message alert modes, includes badge notification of new, unread messages.
• Your Office Number Shows On The Caller ID when making the call back. Don't worry about hiding your mobile number again.
• Access Customer Service 24/7 with a simple link from within the app.
Get Your Medical Practice or Hospital Started With the MyTeleMed App Today!
How does it work?
Patients call your dedicated number that reaches TeleMed answering service which is available 24/7/365. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and e-mail.
Doctors that use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and call back information. Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call.
For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set. If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone.
In addition to unquestionable HIPAA compliance some of the MyTeleMed app’s benefits include:
• Messages reside on a web based server, accessed by your phone by distinct user name and password protection. Text messages reside on your phone- Mobile theft is a leading cause of HIPAA breaches.
• Complete Documentation From Message Origination To Call Back.
• Custom escalation based on message read or call back events.
• Make and save comments on the messages.
• Customize your new message alert modes, includes badge notification of new, unread messages.
• Your Office Number Shows On The Caller ID when making the call back. Don't worry about hiding your mobile number again.
• Access Customer Service 24/7 with a simple link from within the app.
Get Your Medical Practice or Hospital Started With the MyTeleMed App Today!
Show More
What's New in the Latest Version 4.13
Last updated on Feb 28, 2023
Old Versions
Minor bug fixes.
Show More
Version History
4.13
Feb 28, 2023
Minor bug fixes.
4.12
Aug 31, 2021
Bug fixes and improvements. Improved message archive process.
4.11
Dec 22, 2020
Bug fixes
4.10
Jan 28, 2020
Fix minor issues
4.09
Nov 9, 2019
- Dark mode support
- Push notification setting improvements
- Performance improvements
- Push notification setting improvements
- Performance improvements
4.08
Oct 24, 2019
- Push notification setting improvements
- Performance improvements
- Performance improvements
4.07
Sep 3, 2019
Updates for iOS 13 compatibility
4.06
Jun 12, 2019
Additional options available for forwarding a message
4.05
Oct 1, 2018
Improved push notification handling for messages. Tapping a message notification will now take you directly to that message within the app.
4.03
Jul 18, 2018
New password security policy. In order to provide our customers the best IT security available, you may be asked to changed your password when signing in.
Resolve an issue to allow saving of the Silent notification tone in Settings.
Resolve an issue to allow saving of the Silent notification tone in Settings.
4.01
Mar 21, 2018
- Improved handling of special characters when sending new messages
- Add Account Number to message detail screen
- Add Account Number to message detail screen
4.0
Jan 3, 2018
New features include:
- Secure Chat
- Sent Messages
- Ability to Change Password
- Select your Preferred Account used when sending new Messages
Also includes iPhone X compatibility updates
- Secure Chat
- Sent Messages
- Ability to Change Password
- Select your Preferred Account used when sending new Messages
Also includes iPhone X compatibility updates
3.53
Mar 6, 2017
Cellular network improvements
3.51
Jul 15, 2016
- Fix for custom tones not playing for push notifications.
- Fix for occasional app crash when going to Message Detail screen.
- Fix for occasional app crash when going to Message Detail screen.
3.50
Jun 23, 2016
- New single sign-on that can integrate with existing systems.
- Re-organization of the Message Detail screen to bring comments front and center. Recipients of the same message can exchange comments and receive push notifications when new comments have been added.
- New messaging features to contact TeleMed directly through the app.
- Improved handling of offline and weak cellular connections.
- Re-organization of the Message Detail screen to bring comments front and center. Recipients of the same message can exchange comments and receive push notifications when new comments have been added.
- New messaging features to contact TeleMed directly through the app.
- Improved handling of offline and weak cellular connections.
3.22
Sep 16, 2015
iOS 9 compatibility update
3.21
Jul 10, 2015
App timeout fixes
3.20
May 7, 2015
- Message Events separated into a new Comments section on Message Detail screen and other Events on the new Message History screen
- Add notification for users on CDMA network with older devices that simultaneous voice and data is not supported
- HIPAA compliance enhancements
- Minor iOS8 compatibility improvements on Settings screen
- Add notification for users on CDMA network with older devices that simultaneous voice and data is not supported
- HIPAA compliance enhancements
- Minor iOS8 compatibility improvements on Settings screen
3.14
Dec 4, 2014
- Simultaneous message archiving from Messages screen
- Additional fixes for issues that occurred on slow internet connections
- Additional fixes for issues that occurred on slow internet connections
3.13
Oct 3, 2014
- iPhone 6/6+ Push Notification update
- Addressed some crashing issues being reported
- Addressed some crashing issues being reported
3.12
Oct 1, 2014
- iOS8 Compatibility updates
- iPhone 6/6+ Compatibility updates
- Filter Recipients on New/Forward Message screens
- OnCall end Datetime
- Usability updates
- iPhone 6/6+ Compatibility updates
- Filter Recipients on New/Forward Message screens
- OnCall end Datetime
- Usability updates
3.11
Jul 1, 2014
- Now send and forward messages to multiple recipients simultaneously.
- Added new Help screen that includes a User Guide for the iPhone app
- iOS6 compatibility improvements (On Call screen now viewable)
- Added new Help screen that includes a User Guide for the iPhone app
- iOS6 compatibility improvements (On Call screen now viewable)
3.10
Apr 25, 2014
- Added features for tracking your Current and Next On Call time slots
- Revamped Tone Selection - now over 50 tones available!
- Revamped Tone Selection - now over 50 tones available!
3.04
Jan 23, 2014
Backwards compatibility for iOS6
Improve accuracy of app badge counts for number of unread messages
Improve accuracy of app badge counts for number of unread messages
3.02
Jan 3, 2014
Resolved issue with notifications not playing selected tones.
MyTeleMed FAQ
Click here to learn how to download MyTeleMed in restricted country or region.
Check the following list to see the minimum requirements of MyTeleMed.
iPhone
Requires iOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
MyTeleMed supports English
Related Videos
Latest introduction video of MyTeleMed on iPhone
