SmartHQ Service

1.3.1090 for iPhone, iPad
Free
0

0 Ratings

Update Date

2023-10-04

Size

97.4 MB

Screenshots for iPhone

iPhone
SmartHQ Service Description
SmartHQ Service A Tool for GE Appliance Service Technicians

Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!

SmartHQ Service Features

• Software Update
Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.

• Data Logger
Comprehensive view of recorded diagnostics data of the connected appliance.

• Document Search
User-friendly "Google-like" search of the GEA service document database.

• OneParts Search
Offers an exploded view of drawings of sub-systems of GE appliances.

• Parts Purchase
Designed to simplify the search and ordering of genuine GE parts.

• Service Website
Direct access to the GEA service website, without additional login.

• Product Overview
Offers a high-level consumer-oriented overview of the applicable GE appliance.

• Fault Codes and Alerts
The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.

• Component Control
Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.

• SharedData
Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.

• Appliance Service History
Comprehensive access to historical service data of previously repaired appliances.
SmartHQ Service 1.3.1090 Update
2023-10-04
* Refrigeration
Cycle History – Quad Door 3-evap Models – resolved issue in cycle history display that was preventing display of information from 3rd evaporator.

* Laundry
Fault Codes – TL28 Belt Drive PTW600/605 – refactored fault codes related to inverter operation such that they display as “Load Fault” instead of “Inverter Fault”. This change is made to avoid confusion on units containing new integrated control board that functions as both the machine control and inverter. There is no longer a separate inverter board.

* Dishwasher
Fault Codes – Updated repair actions for F51 (Temperature Sensor Low).
Diagnostic Tests – 2022 Artemis Platform - Circulation Test – resolved issue causing water valve to remain activated beyond normal shut-off time.
More Information
Price:
Free
Version:
1.3.1090
Size:
97.4 MB
Update Date:
2023-10-04
Language:
English

Safe to Download

AppPure.com and the download link of this app are 100% safe. The download link of this app will be redirected to the official App Store site, thus the app is original and has not been modified in any way.

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1.3.1090 2023-10-04
* Refrigeration
Cycle History – Quad Door 3-evap Models – resolved issue in cycle history display that was preventing display of information from 3rd evaporator.

* Laundry
Fault Codes – TL28 Belt Drive PTW600/605 – refactored fault codes related to inverter operation such that they display as “Load Fault” instead of “Inverter Fault”. This change is made to avoid confusion on units containing new integrated control board that functions as both the machine control and inverter. There is no longer a separate inverter board.

* Dishwasher
Fault Codes – Updated repair actions for F51 (Temperature Sensor Low).
Diagnostic Tests – 2022 Artemis Platform - Circulation Test – resolved issue causing water valve to remain activated beyond normal shut-off time.
1.3.970 2023-07-10
* Improved Stability
* Supported models are increased
1.3.841 2023-06-08
* Improved Stability
1.3.840 2023-04-25
* Improved Stability
1.3.536 2023-02-02
* OneParts is no longer a screen size limit
1.2.714 2022-03-19
* Fixed a crash issue on iOS 12
* Improve stability
1.2.451 2021-11-25
* Crash bug fix
1.2.447 2021-09-30
* Latest Bulletins bug fix
* Dishwasher update bug fix
1.2.130 2020-12-06
* New Announcement
* Improved Alerts
* Support New Models
1.2.0 2020-09-22
* Improve stability
* Update data to support new appliances
1.1.721 2020-05-06
* Improving stability
1.1.620 2020-02-19
* Local History feature has been included
* The bug that doesn't end firmware download is fixed
* New user type added

Refrigeration
AP5 Low Cost BIS (Built-In) – added 6 new models.

Laundry
Washer - Diagnostic Tests – improved data update rate for most legacy washer models. During test modes, data display in NewFI will now update once per second.
Washers and Dryers – Numerous improvements to tech guidance language related to diagnosing moisture sensors, drums, heaters, mode shifters, and instructions for entering service mode.
Dryers (2015 VA, 2017 VA, LCP3) – Cycle History – now showing several selected user options: Delay, Signal Level, eDry, Damp Alert, Extended Tumble.

Dishwasher
SSR2019 and Tall Tub Platforms – Operate Loads – added new test with ability to operate soap dispenser for 15 seconds.
4-Door Bottom Freezer – Updated GUI – Numerous improvements related to fault code guidance and mini-manual reference literature.
AP5 Non-Dispenser Models – turned on display of RFID-related fault codes (F800-F803).

Cooking
Roper Cooktops – Added 8 new models across 4 platforms (PHP9030/PHP9030/ZHU30/ZHU36).
Leadership Wall Oven – Phase 2B – 2 New Models Added (ZTSX1FPN1SS, ZTDX1FPN1SS) – Twinvection Feature (2 Convection Fans Per Cavity).
RC15 Range – Added 5 new models (PGB911) that include enhanced Sabbath mode.
1.1.452 2019-11-30
* Bug fix
1.1.451 2019-11-22
Attention phrase has been modified
1.1.450 2019-11-05
NewFI Mobile v1.1.450 Release Overview:

Refrigeration
Added support for multi-door platform, which will start rolling out in September.
Added 62 AP5 Bottom Freezer models (engineering digit change due to Closure mechanism MCTO).
Added support for 7 new MRO models (engineering digit change related to foam insulation).
Revised model numbers for 4 Mabe SxS units to include the engineering digit. CZS22, CWE19, CFE26 platforms.

Laundry
2019 Top Load Washer – Added support for 8 models in this new platform. GTW720/GTW725/GTW840/GTW845. Requires new Bluetooth Module.
2019 Top Load Dryer – Added support for 8 models in this new platform. GTD72/GTD84. The GDT84 models require the new Bluetooth Module.
VA Washer Platforms – Fault Codes – Updated guidance verbiage for F3 (Locked Rotor Monitor) to include inspection of motor capacitor and consumer education related to TCO tripping.
FL24 Premium Washer – Added support for new model QFW150SSN0WW.
FL24 Premium Dryer – Added support for new models QFT15ESSN0WW (condenser dryer) and QFD15ESSN0WW (vented dryer).
Viper VA Platform – Expanded fault code list and repair actions.
HAWK HA Washer Platform – Updated cycle history display and resolved minor data display issues.

Dishwasher
Added support for Phase II of 2019 Stainless – 45 new models. Requires new Bluetooth Module.
Updated Diagnostic Alerts – Revised logic for current sense module alerts to accommodate the 2019 SS platform.
Fault Code Updates – Updated guidance language for F53, F54, and F55. These faults are related to drain pump and circulation pump fuse failures.

Cooking
Advantium Platform – Added cycle history to the NewFI user interface in support of the latest Advantium software release.

Zoneline
Added support for 15 new prime models (engineering digit change).
1.1.181 2019-08-09
Hotfix
* OnePart URL has been changed
1.1.180 2019-07-16
* Improve stability
1.1.52 2019-04-29
* Diagnostic Fault Structure has been changed
* LCD Wall Oven disabled
1.1.42 2019-04-09
Refrigeration
Mabe SxS Platform (Model T) – Now showing F654 (FZ Icemaker Water Supply Not Detected) – This should aid technicians in diagnosing a frozen water filter if present.
AP5 Models – add support for 43 new models that have deli pan board eliminated and associated features integrated to main board.


Laundry
All Dryer Platforms – Add support for new machine control board and associated door switch fault codes.
Unitized Platform – Added support for this combo washer/dryer platform which is launching in March.
FL24 Vented Dryer – Added support for this new platform.

Dishwasher
Diagnostic Tests – Improved circulation pump test for models with a 4-port passive diverter. The test will run in 2 minutes for each diverter position.
Fault Codes – Enabled F34 (Leak Pan Sensor) on targeted model families as a diagnostic aid.

Cooking
LCD Wall Oven – added support for NewFI to decode expanded list of cook modes.
Café Minimal Radiant – added support for CES700M2N1S5 and CES750M2N1S5 models.

Zoneline
Added support for 45 new models (engineering digit change).
1.1.36 2017-10-17
* Diagnostic document functionality has been applied * Document searching is available