Now Mobile
Remove Friction from Work
Free
17.4.0for iPhone, iPad
Age Rating
Now Mobile Screenshots
About Now Mobile
Now Mobile allows pre-hires, new hires, and employees to find answers and get stuff done across IT, HR, Facilities, Finance, Legal and other departments, all from a modern mobile app powered by the Now Platform®.
Examples of things you can do in the app:
• IT: Request a laptop or a reset password
• Facilities: Set up a new workspace or book a conference room
• Finance: Request a corporate credit card
• Legal: Have a new vendor sign an NDA or a new hire sign an onboarding document
• HR: Create or update a profile or check the vacation policy
Powered by the Now Platform®, you can deliver the right digital experiences to your employees from anywhere. With Now Mobile, you can manage workflows across multiple departments and systems, hiding the complexity of backend processes. New hires and employees do not have to know which departments are involved in any given process.
NOTE: This app requires the ServiceNow New York instance or later.
© 2023 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Examples of things you can do in the app:
• IT: Request a laptop or a reset password
• Facilities: Set up a new workspace or book a conference room
• Finance: Request a corporate credit card
• Legal: Have a new vendor sign an NDA or a new hire sign an onboarding document
• HR: Create or update a profile or check the vacation policy
Powered by the Now Platform®, you can deliver the right digital experiences to your employees from anywhere. With Now Mobile, you can manage workflows across multiple departments and systems, hiding the complexity of backend processes. New hires and employees do not have to know which departments are involved in any given process.
NOTE: This app requires the ServiceNow New York instance or later.
© 2023 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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What's New in the Latest Version 17.4.0
Last updated on Apr 1, 2024
Old Versions
Fixed
• Siri shortcuts are not displayed in the App Center build
• Special characters do not display correctly in questionnaire details
• Incorrect translations from English to Canadian French
• Inline Predictions breaks Activity Stream entries
• Now Mobile content publishing mobile banners disappear
• ‘Unable to submit’ error message when using a UI rule on a function
• An .ics file downloaded from the Walkup Visits widget doesn't work as expected
• Support for giving feedback by long press gesture on Now Assist Virtual Agent Chat conversations.
Detailed release notes can be found on the ServiceNow product documentation website.
• Siri shortcuts are not displayed in the App Center build
• Special characters do not display correctly in questionnaire details
• Incorrect translations from English to Canadian French
• Inline Predictions breaks Activity Stream entries
• Now Mobile content publishing mobile banners disappear
• ‘Unable to submit’ error message when using a UI rule on a function
• An .ics file downloaded from the Walkup Visits widget doesn't work as expected
• Support for giving feedback by long press gesture on Now Assist Virtual Agent Chat conversations.
Detailed release notes can be found on the ServiceNow product documentation website.
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Version History
17.4.0
Apr 1, 2024
Fixed
• Siri shortcuts are not displayed in the App Center build
• Special characters do not display correctly in questionnaire details
• Incorrect translations from English to Canadian French
• Inline Predictions breaks Activity Stream entries
• Now Mobile content publishing mobile banners disappear
• ‘Unable to submit’ error message when using a UI rule on a function
• An .ics file downloaded from the Walkup Visits widget doesn't work as expected
• Support for giving feedback by long press gesture on Now Assist Virtual Agent Chat conversations.
Detailed release notes can be found on the ServiceNow product documentation website.
• Siri shortcuts are not displayed in the App Center build
• Special characters do not display correctly in questionnaire details
• Incorrect translations from English to Canadian French
• Inline Predictions breaks Activity Stream entries
• Now Mobile content publishing mobile banners disappear
• ‘Unable to submit’ error message when using a UI rule on a function
• An .ics file downloaded from the Walkup Visits widget doesn't work as expected
• Support for giving feedback by long press gesture on Now Assist Virtual Agent Chat conversations.
Detailed release notes can be found on the ServiceNow product documentation website.
17.3.0
Feb 29, 2024
Fixed
• Intermittent crashing when the user repeatedly taps an action
• The Mobile UI does not apply when refreshing the form screen
Detailed release notes can be found on the ServiceNow product documentation website.
• Intermittent crashing when the user repeatedly taps an action
• The Mobile UI does not apply when refreshing the form screen
Detailed release notes can be found on the ServiceNow product documentation website.
17.2.1
Feb 6, 2024
Fixed
• Record not updating when clicking confirmation dialog.
Detailed release notes can be found on the ServiceNow product documentation website.
• Record not updating when clicking confirmation dialog.
Detailed release notes can be found on the ServiceNow product documentation website.
17.2.0
Jan 25, 2024
Fixed
• App crashes when cancelling an attachment upload
• Non-editable fields can be edited
• Screen flickering when changing screen orientation
• Images display incorrectly under ‘Quick links’
• The wrong item is shown after refreshing an embedded list
Detailed release notes can be found on the ServiceNow product documentation website.
• App crashes when cancelling an attachment upload
• Non-editable fields can be edited
• Screen flickering when changing screen orientation
• Images display incorrectly under ‘Quick links’
• The wrong item is shown after refreshing an embedded list
Detailed release notes can be found on the ServiceNow product documentation website.
17.1.0
Dec 28, 2023
Fixed
• App crashes
• Non-editable fields can be edited
• The wrong item is shown after refreshing an embedded list
• Translation issues in the base instance language pack
Detailed release notes can be found on the ServiceNow product documentation website.
• App crashes
• Non-editable fields can be edited
• The wrong item is shown after refreshing an embedded list
• Translation issues in the base instance language pack
Detailed release notes can be found on the ServiceNow product documentation website.
17.0.0
Dec 1, 2023
Fixed
• Custom mobile theme breaks when the app is opened from the background
• Device registration is prompted when logging in
• Error message appears when the user sends an email
• User can't scroll to hidden string input
• User can’t upload Word documents to chat conversations
• Usage descriptions for unused app capabilities cause security audit failures
• App crashes when performing WOT transactions
• App crashes when attaching files in iPad chat
• User can’t find cached documents
• Deep links don’t redirect the user
• Pop-ups don’t open properly in Safari
• The Input Screen doesn't capture all uploaded image files
• Pages fail to load properly
• Icons and text don’t render properly on iPhone SE
Detailed release notes can be found on the ServiceNow product documentation website.
• Custom mobile theme breaks when the app is opened from the background
• Device registration is prompted when logging in
• Error message appears when the user sends an email
• User can't scroll to hidden string input
• User can’t upload Word documents to chat conversations
• Usage descriptions for unused app capabilities cause security audit failures
• App crashes when performing WOT transactions
• App crashes when attaching files in iPad chat
• User can’t find cached documents
• Deep links don’t redirect the user
• Pop-ups don’t open properly in Safari
• The Input Screen doesn't capture all uploaded image files
• Pages fail to load properly
• Icons and text don’t render properly on iPhone SE
Detailed release notes can be found on the ServiceNow product documentation website.
16.4.1
Nov 9, 2023
Fixed
• App crashes when performing WOT transactions
Detailed release notes can be found on the ServiceNow product documentation website.
• App crashes when performing WOT transactions
Detailed release notes can be found on the ServiceNow product documentation website.
16.4.0
Oct 26, 2023
Fixed
• Pages fail to load properly
Detailed release notes can be found on the ServiceNow product documentation website.
• Pages fail to load properly
Detailed release notes can be found on the ServiceNow product documentation website.
16.3.0
Sep 28, 2023
Fixed
• Inability to upload Word documents to chat conversations
• The Input Screen doesn't capture all uploaded image files
Detailed release notes can be found on the ServiceNow product documentation website.
• Inability to upload Word documents to chat conversations
• The Input Screen doesn't capture all uploaded image files
Detailed release notes can be found on the ServiceNow product documentation website.
16.2.0
Aug 31, 2023
Fixed
• Device registration is prompted when logging back in
• App can crash intermittently after closing a barcode scanner
• Screen redirects aren’t working
• Deep links don’t redirect the user
• Impersonation doesn't work on custom Service Portal pages
Detailed release notes can be found on the ServiceNow product documentation website.
• Device registration is prompted when logging back in
• App can crash intermittently after closing a barcode scanner
• Screen redirects aren’t working
• Deep links don’t redirect the user
• Impersonation doesn't work on custom Service Portal pages
Detailed release notes can be found on the ServiceNow product documentation website.
16.1.0
Jul 28, 2023
Fixed
• An embedded list isn’t displaying
• Virtual Agent typing errors
• ‘My favorites’ section displays as blank
• Metadata fetch requests have missing information
• Media section’s subtitles display only one text line
• Quick actions aren’t working in offline mode
• Screen redirects aren’t working
• Deeplinks aren’t working as expected
• QR code scanning problem
• App can crash intermittently after closing a barcode scanner
• User_client response isn’t working
• ‘Enable notification’ is toggled incorrectly
• A list screen displays duplicates
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• An embedded list isn’t displaying
• Virtual Agent typing errors
• ‘My favorites’ section displays as blank
• Metadata fetch requests have missing information
• Media section’s subtitles display only one text line
• Quick actions aren’t working in offline mode
• Screen redirects aren’t working
• Deeplinks aren’t working as expected
• QR code scanning problem
• App can crash intermittently after closing a barcode scanner
• User_client response isn’t working
• ‘Enable notification’ is toggled incorrectly
• A list screen displays duplicates
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
16.0.1
Jul 12, 2023
Fixed
o Japanese keyboard is not working
o Virtual Agent keeps typing even when user stops
o Retaking a photo with a tap is not working
o Navigation bar colors are not accurate
o Now Mobile embedded list is not displaying
o Notification list isn’t resent
o App can crash intermittently after closing a barcode scanner
New
o The ability to set a preferred language for the app.
o Language support for Hebrew has been added.
Detailed release notes can be found on the ServiceNow product documentation website.
o Japanese keyboard is not working
o Virtual Agent keeps typing even when user stops
o Retaking a photo with a tap is not working
o Navigation bar colors are not accurate
o Now Mobile embedded list is not displaying
o Notification list isn’t resent
o App can crash intermittently after closing a barcode scanner
New
o The ability to set a preferred language for the app.
o Language support for Hebrew has been added.
Detailed release notes can be found on the ServiceNow product documentation website.
16.0.0
Jul 4, 2023
Fixed
o Japanese keyboard is not working
o Virtual Agent keeps typing even when user stops
o Retaking a photo with a tap is not working
o Navigation bar colors are not accurate
o Now Mobile embedded list is not displaying
o Notification list isn’t resent
New
o The ability to set a preferred language for the app.
o Language support for Hebrew has been added.
Detailed release notes can be found on the ServiceNow product documentation website.
o Japanese keyboard is not working
o Virtual Agent keeps typing even when user stops
o Retaking a photo with a tap is not working
o Navigation bar colors are not accurate
o Now Mobile embedded list is not displaying
o Notification list isn’t resent
New
o The ability to set a preferred language for the app.
o Language support for Hebrew has been added.
Detailed release notes can be found on the ServiceNow product documentation website.
15.8.0
May 25, 2023
Fixed
• App becomes unresponsive after uploading an attachment from the camera
Detailed release notes can be found on the ServiceNow product documentation website.
• App becomes unresponsive after uploading an attachment from the camera
Detailed release notes can be found on the ServiceNow product documentation website.
15.7.1
May 9, 2023
Fixed
- Fixed intermittent barcode scanning crashes
- App becomes unresponsive after uploading an attachment from the camera
Detailed release notes can be found on the ServiceNow product documentation website.
- Fixed intermittent barcode scanning crashes
- App becomes unresponsive after uploading an attachment from the camera
Detailed release notes can be found on the ServiceNow product documentation website.
15.7.0
Apr 27, 2023
Fixed
· Issue displaying an ‘Approvals’ list
· Asset tags can’t be scanned
· The alert for an invalid bundle ID isn’t displayed
· Caching data isn’t working
· KB article images aren’t displaying
· Functionality concerns with the ‘Attachment’ field
· The calendar doesn’t load events
· The Teams app doesn’t open
· Media and files aren’t uploading to the activity stream
· Japanese characters aren’t inputted correctly
· Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
· Issue displaying an ‘Approvals’ list
· Asset tags can’t be scanned
· The alert for an invalid bundle ID isn’t displayed
· Caching data isn’t working
· KB article images aren’t displaying
· Functionality concerns with the ‘Attachment’ field
· The calendar doesn’t load events
· The Teams app doesn’t open
· Media and files aren’t uploading to the activity stream
· Japanese characters aren’t inputted correctly
· Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
15.6.0
Mar 30, 2023
Fixed
• Agent Mobile crashes when going offline
• Navigation bar is the wrong color
• Instance names don’t display properly
• Keyboard input toggle doesn’t work properly
• An error displays when chat is idle
• Deep links not processed on pin code timeout
• ‘Request failed’ message when accepting work order task
• Notification list cell background not being reset
• Users are unable to log in
Detailed release notes can be found on the ServiceNow product documentation website.
• Agent Mobile crashes when going offline
• Navigation bar is the wrong color
• Instance names don’t display properly
• Keyboard input toggle doesn’t work properly
• An error displays when chat is idle
• Deep links not processed on pin code timeout
• ‘Request failed’ message when accepting work order task
• Notification list cell background not being reset
• Users are unable to log in
Detailed release notes can be found on the ServiceNow product documentation website.
15.5.0
Feb 23, 2023
Accessibility improvements
• Screen reader does not read the ‘Reservation sensitivity’ description field
New
• Multi-instance switching allows users to switch between instances without logging out
Fixed
• An ‘Invalid URL’ error message appears after tapping a link in Agent Mobile
• A signature is added regardless of response to confirmation message
• The search list ignores previous selections after making another search
• The app crashes when using the ‘Camera’ icon on the search bar
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Screen reader does not read the ‘Reservation sensitivity’ description field
New
• Multi-instance switching allows users to switch between instances without logging out
Fixed
• An ‘Invalid URL’ error message appears after tapping a link in Agent Mobile
• A signature is added regardless of response to confirmation message
• The search list ignores previous selections after making another search
• The app crashes when using the ‘Camera’ icon on the search bar
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
15.4.1
Feb 14, 2023
Fixed
• Dashboards show “No data available”
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Dashboards show “No data available”
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
15.4.0
Jan 27, 2023
What’s new for iOS v15.4.0
New
• Refreshed mobile theme colors
• Agent app enhanced online and offline transitions
• Activity stream/Input form enhanced file upload capabilities
Fixed
• Issue with a property’s functionality
• A second scrollbar displays in certain fields
• Map items can’t contain invalid latitudes or longitudes
• Redirection to a log in page from a message doesn’t work
• Issue with Platform’s bookmarks
• Searchlist ignores previous selections
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
New
• Refreshed mobile theme colors
• Agent app enhanced online and offline transitions
• Activity stream/Input form enhanced file upload capabilities
Fixed
• Issue with a property’s functionality
• A second scrollbar displays in certain fields
• Map items can’t contain invalid latitudes or longitudes
• Redirection to a log in page from a message doesn’t work
• Issue with Platform’s bookmarks
• Searchlist ignores previous selections
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
15.3.0
Dec 29, 2022
Fixed
• Global search results are sometimes incomplete
• Some chat messages are not translated into Japanese
• Checklist items are not wrapping
• The info messages are not showing the entire text
• Incorrect font style is displayed in Highlighted Value
• Clicking the Genius card results in an erroneous security message
• The ‘Mark as complete’ button is disabled for HR task
• A UI rule does not apply, even after refreshing the Record screen
• The function registered in the List screen repeatedly disappears and reappears
• Accessibility is improved in in-app messages readout and text resize
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Global search results are sometimes incomplete
• Some chat messages are not translated into Japanese
• Checklist items are not wrapping
• The info messages are not showing the entire text
• Incorrect font style is displayed in Highlighted Value
• Clicking the Genius card results in an erroneous security message
• The ‘Mark as complete’ button is disabled for HR task
• A UI rule does not apply, even after refreshing the Record screen
• The function registered in the List screen repeatedly disappears and reappears
• Accessibility is improved in in-app messages readout and text resize
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
15.2.0
Nov 24, 2022
Fixed
• The ‘Mark as complete’ button does not display after watching a video
• Unexpected crashing after upgrading to iOS 16.1.0
• Agents appear to be offline
• Background color on record headers does not display properly
• Difficulties with Live Agent quick actions
• Checklist item text is cut off
• Virtual Agent conversations stall when transferred to mobile
Detailed release notes can be found on the ServiceNow product documentation website.
• The ‘Mark as complete’ button does not display after watching a video
• Unexpected crashing after upgrading to iOS 16.1.0
• Agents appear to be offline
• Background color on record headers does not display properly
• Difficulties with Live Agent quick actions
• Checklist item text is cut off
• Virtual Agent conversations stall when transferred to mobile
Detailed release notes can be found on the ServiceNow product documentation website.
15.1.0
Oct 27, 2022
Accessibility improvements
• Focus shifts to incorrect content
Fixed
• App crashes unexpectedly
• Attachments can’t be previewed
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Focus shifts to incorrect content
Fixed
• App crashes unexpectedly
• Attachments can’t be previewed
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
15.0.0
Sep 29, 2022
Accessibility improvements
· Fix for VoiceOver not announcing a loading page and other issues on native iOS screens
· Fix for My Requests Stage Status Timeline text displaying improperly when font size is set to large
Fixed
· Search results are obscured by impersonation banner in Mobile Agent app
· Error in Mobile VA chat when authorizeByCookieFirst is set to true
· UI rules are not applied on the Form screen of the global mobile results
· Fatal Exception: NSInternalConsistencyException and completion handler are not called
· Other performance improvements and minor bug fixes
· Fix for VoiceOver not announcing a loading page and other issues on native iOS screens
· Fix for My Requests Stage Status Timeline text displaying improperly when font size is set to large
Fixed
· Search results are obscured by impersonation banner in Mobile Agent app
· Error in Mobile VA chat when authorizeByCookieFirst is set to true
· UI rules are not applied on the Form screen of the global mobile results
· Fatal Exception: NSInternalConsistencyException and completion handler are not called
· Other performance improvements and minor bug fixes
14.5.0
Aug 25, 2022
What’s new for iOS v14.5.0
Fixed
• Notifications not marked as read after selecting them
• Unable to scan bar codes
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
Fixed
• Notifications not marked as read after selecting them
• Unable to scan bar codes
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
Now Mobile FAQ
Click here to learn how to download Now Mobile in restricted country or region.
Check the following list to see the minimum requirements of Now Mobile.
iPhone
Requires iOS 16.0 or later.
iPad
Requires iPadOS 16.0 or later.
Now Mobile supports English, Arabic, Czech, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
