oculavis SHARE
Visual Assistance & Workflows
Free
14.0.1for iPhone, iPad and more
Age Rating
oculavis SHARE Screenshots
About oculavis SHARE
oculavis SHARE is redefining the way, people are interacting with machinery and equipment and how technical knowledge is provided on-site. Augmented reality workflows for recurring processes on the shop floor or as a self-service in customer support enable structured step-by-step instructions with integrated documentation without having to contact a remote expert directly. For unplanned machine malfunctions and collaborative processes, technicians or machine operators can connect with colleagues in the (home) office at any time via visual assistance with augmented reality interactions to work closely on technical issues without the need to travel. The integrated management and documentation functionalities as well as flexible user management open up various application areas. These range from end-customer support services in mechanical engineering and global support for production sites to supplier audits, factory acceptance tests (FAT), or remote commissioning. Increased machine availability (OEE), savings in travel time and travel costs, and the possibility of establishing digital business models in the service of machinery and equipment manufacturers are the core benefits.
oculavis SHARE offers machine manufacturers and plant operators the following features:
• Full-HD multi-user video calls with augmented reality annotations, shared pointer, and continuous zoom for visual interactions between participants
• Documentation of remote support cases with checklists, comments, screenshots, and video recordings
• Navigation mode with visual instructions to safely guide frontline workers on the shop floor
• Chats with an integrated translator into other languages to overcome language barriers
• Invitation of guest users, who can join a call in the mobile browser just with one click via a link without having to install the app first
• Flexible user and license management as well as roles and permissions management
• Provide the installed base of machinery & equipment with the appropriate service information (experts, technical documentation, instructions) to enable machine users to perform self-services directly at the machinery or equipment
• Easily create digital workflows, deliver them as step-by-step instructions, and collect feedback from users
• The white label option turns oculavis SHARE into your own service app with your corporate design
• Standardized API to integrate into ERP/CRM and ticketing systems
• Standardized integration options to Outlook, Salesforce, and SAP
• User authentication through Single Sign-On (SSO) / Active Directory integration
• Additional apps for smart glasses
You don't have an oculavis SHARE workspace yet? Try visual assistance and step-by-step instructions without obligation at https://oculavis.de/en/visual-assistance-saas/.
oculavis SHARE offers machine manufacturers and plant operators the following features:
• Full-HD multi-user video calls with augmented reality annotations, shared pointer, and continuous zoom for visual interactions between participants
• Documentation of remote support cases with checklists, comments, screenshots, and video recordings
• Navigation mode with visual instructions to safely guide frontline workers on the shop floor
• Chats with an integrated translator into other languages to overcome language barriers
• Invitation of guest users, who can join a call in the mobile browser just with one click via a link without having to install the app first
• Flexible user and license management as well as roles and permissions management
• Provide the installed base of machinery & equipment with the appropriate service information (experts, technical documentation, instructions) to enable machine users to perform self-services directly at the machinery or equipment
• Easily create digital workflows, deliver them as step-by-step instructions, and collect feedback from users
• The white label option turns oculavis SHARE into your own service app with your corporate design
• Standardized API to integrate into ERP/CRM and ticketing systems
• Standardized integration options to Outlook, Salesforce, and SAP
• User authentication through Single Sign-On (SSO) / Active Directory integration
• Additional apps for smart glasses
You don't have an oculavis SHARE workspace yet? Try visual assistance and step-by-step instructions without obligation at https://oculavis.de/en/visual-assistance-saas/.
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What's New in the Latest Version 14.0.1
Last updated on Mar 6, 2024
Old Versions
Small fix for videos in workflows
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Version History
14.0.1
Mar 6, 2024
Small fix for videos in workflows
14.0.0
Dec 10, 2023
- Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata.
- Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization.
- Face Anonymization: Anonymize faces during a video call.
- Several security and performances improvements, bugfixes.
- Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization.
- Face Anonymization: Anonymize faces during a video call.
- Several security and performances improvements, bugfixes.
13.0.2
Aug 30, 2023
• Screensharing: Share your entire Screen during a video call
• Speaking Detection: Identifying and actively showing who is talking during the video call
• Video call settings: Set the video call quality individually depending on the circumstances during the video call
• Several security and performance improvements, bugfixes
• Speaking Detection: Identifying and actively showing who is talking during the video call
• Video call settings: Set the video call quality individually depending on the circumstances during the video call
• Several security and performance improvements, bugfixes
13.0.0
Jul 1, 2023
• Screensharing: Share your entire Screen during a video call
• Speaking Detection: Identifying and actively showing who is talking during the video call
• Video call settings: Set the video call quality individually depending on the circumstances during the video call
• Several security and performance improvements
• Speaking Detection: Identifying and actively showing who is talking during the video call
• Video call settings: Set the video call quality individually depending on the circumstances during the video call
• Several security and performance improvements
12.0.1
May 11, 2023
Visual Assistance Call:
o Multi-Session Call
- Reopening calls for regular and recurring appointments
- Display missed calls
- Display all sessions
o Call Module Improvements
- Out-of-Call navigation via picture-in-picture
- Chat-Overlay Redesign
- Call-Chat for externals
3,710
o Multi-Session Call
- Reopening calls for regular and recurring appointments
- Display missed calls
- Display all sessions
o Call Module Improvements
- Out-of-Call navigation via picture-in-picture
- Chat-Overlay Redesign
- Call-Chat for externals
3,710
12.0.0
Apr 29, 2023
Visual Assistance Call:
o Multi-Session Call
- Reopening calls for regular and recurring appointments
- Display missed calls
- Display all sessions
o Call Module Improvements
- Out-of-Call navigation via picture-in-picture
- Chat-Overlay Redesign
- Call-Chat for externals
o Multi-Session Call
- Reopening calls for regular and recurring appointments
- Display missed calls
- Display all sessions
o Call Module Improvements
- Out-of-Call navigation via picture-in-picture
- Chat-Overlay Redesign
- Call-Chat for externals
11.0.0
Nov 13, 2022
• Videocall improvements:
- Feature to mute other participants
- Improved automatic rejoin
- Pre-Call UI
• Pre-fill username for guests: add guest user information to autofill within call invitation link
• Mixed small improvements
- Feature to mute other participants
- Improved automatic rejoin
- Pre-Call UI
• Pre-fill username for guests: add guest user information to autofill within call invitation link
• Mixed small improvements
10.0.2
Oct 17, 2022
Small bug fixes for iOS 16
10.0.0
Jul 9, 2022
• Chat for externals: chat functionality is now available for external users
• Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage
• Revised client navigation
• Copy chat messages on mobile applications
• Change password function for externals
• Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again
• Multiple small improvements
• Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage
• Revised client navigation
• Copy chat messages on mobile applications
• Change password function for externals
• Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again
• Multiple small improvements
9.1.0
Mar 24, 2022
Multi-User Call
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in our mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in our mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
9.0.0
Feb 19, 2022
Multi-User Call
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in our mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
· Remote support video calls with up to 20 participants
· Improved handling of video and audio streams (bandwidth requirements)
1. Reduced and constant upload rate (regardless of the number of participants in the call)
2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view)
3. Increased video quality for screen sharing (screensharing)
4. Increased video quality for live stream in web application
· Customized UI / UX design in video call
1. Activity based arrangement of participants
2. Highlighted audio status of participants
3. Changed appearance of participants (based on video/audio status and in video call or not in video call)
· Various stability improvements
AR Viewer
· Viewing 3D models of your machines in our mobile applications
· Zooming, rotating and panning in the 3D viewer with simple touch gestures
Workflows
· Export of workflow reports
8.0.0
Oct 23, 2021
Workflows module
- The Workflows module can now be accessed and used on all devices.
- The Workflows module now offers you the option of mapping training courses or work steps in detail, for example.
- You have the possibility to precisely document various use cases step-by-step and to map the ideal use case using different types of "instructions".
- Link specific workflows to products using QR codes.
Design overhaul
- Benefit from the redesign of the main menu, which now groups individual sections in oculavis SHARE by topic.
Calendar invitations
- Take advantage of the ability to schedule, reschedule, or cancel remote assistance video calls in oculavis SHARE, always keeping all participants informed of the current status via email.
Simplification of file import into cases
- Easily copy entire folder structures and files contained therein into a case on your remote support platform using a "drag and drop" function.
Various bug fixes and improvements
- The Workflows module can now be accessed and used on all devices.
- The Workflows module now offers you the option of mapping training courses or work steps in detail, for example.
- You have the possibility to precisely document various use cases step-by-step and to map the ideal use case using different types of "instructions".
- Link specific workflows to products using QR codes.
Design overhaul
- Benefit from the redesign of the main menu, which now groups individual sections in oculavis SHARE by topic.
Calendar invitations
- Take advantage of the ability to schedule, reschedule, or cancel remote assistance video calls in oculavis SHARE, always keeping all participants informed of the current status via email.
Simplification of file import into cases
- Easily copy entire folder structures and files contained therein into a case on your remote support platform using a "drag and drop" function.
Various bug fixes and improvements
7.1.0
Jul 23, 2021
* GLB / GLTF Support: The oculavis SHARE AR Editor can now be used with an additional filetype for 3D models.
* Export of users: Platform administrators can get an overview of the current users of the platform
* Chat translation to Russian: The translation function is now also available for the Russian language
* Guest user reconnection in Web: a guest user can come back to the same video call in case of connection loss
* Various bug fixes and improvements
* Export of users: Platform administrators can get an overview of the current users of the platform
* Chat translation to Russian: The translation function is now also available for the Russian language
* Guest user reconnection in Web: a guest user can come back to the same video call in case of connection loss
* Various bug fixes and improvements
7.0
May 8, 2021
• Guest Users: Invite guests to a call via a link. Guest users do not need to create an account and can join the videocall via link directly from their browser.
• Shared Pointer: Share your pointer to draw the attention of other participants in the call to specific areas in the video call.
• Navigation Mode: Navigate other participants in the call to the right place with our new Navigation Mode.
• Zoom: View hidden areas of the video image in detail from a distance.
• Shared Pointer: Share your pointer to draw the attention of other participants in the call to specific areas in the video call.
• Navigation Mode: Navigate other participants in the call to the right place with our new Navigation Mode.
• Zoom: View hidden areas of the video image in detail from a distance.
6.1
Jan 22, 2021
* Small improvements and bug fixes
6.0
Oct 24, 2020
* Improvement of the "HD Freeze" feature
* Various improvements and bugfixes
* Initial release of the WORKFLOWS module as beta version
* Various improvements and bugfixes
* Initial release of the WORKFLOWS module as beta version
5.0
Apr 11, 2020
* Send photos, videos and other media files via chat
* New supported languages: Spanish, French and Turkish
* Forget password feature
* Change color for annotations
* Various bug fixes and small improvements
* New supported languages: Spanish, French and Turkish
* Forget password feature
* Change color for annotations
* Various bug fixes and small improvements
4.1.1
Nov 7, 2019
* Small bugfix in contacts view
4.1.0
Oct 12, 2019
* Improvements in stability and performance
* Minor adjustment of the UI
* Various bug fixes
* Minor adjustment of the UI
* Various bug fixes
4.0.6
Sep 28, 2019
Improvements and fixes for iOS 13
4.0.5
Sep 3, 2019
Small bug fixes
4.0.0
Aug 5, 2019
* Update of the entire UI
* Complete revision of the video call
* Introduction of an improved user role and permissions system
* Various bug fixes and improvements
* Complete revision of the video call
* Introduction of an improved user role and permissions system
* Various bug fixes and improvements
3.7.0
Feb 9, 2019
* View of products now also possible with the iOS application
* View of products for external users (customers and suppliers)
* Compatibility of the video call from iPhones and iPads with the Smart Glasses Epson BT 300/350 and various other Android smartphones
* Improvement of the performance of video calls
* Various bug fixes and improvements
* View of products for external users (customers and suppliers)
* Compatibility of the video call from iPhones and iPads with the Smart Glasses Epson BT 300/350 and various other Android smartphones
* Improvement of the performance of video calls
* Various bug fixes and improvements
3.6.1
Nov 20, 2018
Small Bugfix
3.6.0
Nov 19, 2018
* View of service cases now also possible with the iOS application
* New language: Chinese
* Various bug fixes and improvements
* New language: Chinese
* Various bug fixes and improvements
oculavis SHARE FAQ
Click here to learn how to download oculavis SHARE in restricted country or region.
Check the following list to see the minimum requirements of oculavis SHARE.
iPhone
Requires iOS 15.0 or later.
iPad
Requires iPadOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.
oculavis SHARE supports English, French, German, Portuguese, Simplified Chinese, Spanish, Turkish
