OneSupervisor
Free
2.5.4.4for iPhone
Age Rating
OneSupervisor Screenshots
About OneSupervisor
OneSupervisor Mobile is a state-of-the-art mobile app for the iPhone, that allows you to monitor your contact center activity anywhere and anytime.
Follow your inbound and outbound services, as well as your agents, compare indicators over time and always keep track of your SLA… while away from the contact center.
It is possible to analyze a large set of KPIs (Service Level, Offered Calls, Waiting Queue, Handle Time, Average Queue Time, Abandon Rate, Success Rate, Average Idle Time, Agents Ready, and many others) and visualize each KPI chart detail in daily, weekly or monthly intervals.
All the KPIs can be compared to their previous values, so you are able to perform comparisons over time.
Follow your inbound and outbound services, as well as your agents, compare indicators over time and always keep track of your SLA… while away from the contact center.
It is possible to analyze a large set of KPIs (Service Level, Offered Calls, Waiting Queue, Handle Time, Average Queue Time, Abandon Rate, Success Rate, Average Idle Time, Agents Ready, and many others) and visualize each KPI chart detail in daily, weekly or monthly intervals.
All the KPIs can be compared to their previous values, so you are able to perform comparisons over time.
Show More
What's New in the Latest Version 2.5.4.4
Last updated on Jan 7, 2017
Old Versions
Application redesign
Show More
Version History
2.5.4.4
Jan 7, 2017
Application redesign
1.1.0
Mar 24, 2014
- Renewed UI with improved workflow and iOS 7 support;
- Takes full advantage of iPhone 5 bigger screen size;
- Support different timezones;
- Bug fixing.
- Takes full advantage of iPhone 5 bigger screen size;
- Support different timezones;
- Bug fixing.
1.0.2
May 24, 2013
- Minor bug fixing.
1.0.1
Aug 3, 2011
- Better demonstration data
1.0
Jul 6, 2011
OneSupervisor FAQ
Click here to learn how to download OneSupervisor in restricted country or region.
Check the following list to see the minimum requirements of OneSupervisor.
iPhone
OneSupervisor supports English
