Testia Remote Assistance
Free
3.0.1for iPhone, iPad and more
Age Rating
Testia Remote Assistance Screenshots
About Testia Remote Assistance
Master service challenges with Testia Remote Assistance! The app for mobile and worldwide collaboration in service and maintenance offers you:
• Live Video streaming of service processes for remote experts
• Laser Pointer in live video
• Delay-free voice communication via public phone network
• Still image capturing
• Text Chat for quick information exchange
• Joint working on still images in the Whiteboard
• Contact list and call option
• Call history with screenshots
• Multipoint calls with several participants
• File manager with share and upload function
• Easy and intuitive operation
Testia Remote Assistance provides live video and voice communication from on-site technicians to one or more remote experts. The only requirement for Testia Remote Assistance is a smartphone, tablet or laptop with a camera and an internet connection. The image quality is especially optimized for service and maintenance. To keep full control of all content, Testia Remote Assistance is secured with latest encryption technologies.
• Live Video streaming of service processes for remote experts
• Laser Pointer in live video
• Delay-free voice communication via public phone network
• Still image capturing
• Text Chat for quick information exchange
• Joint working on still images in the Whiteboard
• Contact list and call option
• Call history with screenshots
• Multipoint calls with several participants
• File manager with share and upload function
• Easy and intuitive operation
Testia Remote Assistance provides live video and voice communication from on-site technicians to one or more remote experts. The only requirement for Testia Remote Assistance is a smartphone, tablet or laptop with a camera and an internet connection. The image quality is especially optimized for service and maintenance. To keep full control of all content, Testia Remote Assistance is secured with latest encryption technologies.
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What's New in the Latest Version 3.0.1
Last updated on Dec 5, 2023
Old Versions
- Bug fixes, improved performance and startup of the application
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Version History
3.0.1
Dec 5, 2023
- Bug fixes, improved performance and startup of the application
3.0.0
Aug 14, 2023
- Stability and performance improved.
- Preparation for upcoming feature enhancements.
- Preparation for upcoming feature enhancements.
2.5.3
May 23, 2022
- Stability and performance improved.
- Preparation for upcoming feature enhancements.
- Preparation for upcoming feature enhancements.
2.5.1
Sep 25, 2021
Fixed some iOS15 issues.
2.5.0
Sep 8, 2020
- Improvements in system and video call stability
- Improvements in user interface
- Improvements in user interface
2.4.5
May 29, 2020
- Improved User Interface
- Instant Messaging
- Perfomance Update
- Push notifications
- Zoom in Video/Whiteboard
...
- Instant Messaging
- Perfomance Update
- Push notifications
- Zoom in Video/Whiteboard
...
2.4.4
Nov 21, 2018
- Revised user interface and improved usability
- Stability improvements and bug fixes
- Improvement of the synchronization in the whiteboard after connection interruptions
- Drawing in whiteboard improved
- Improvements in the scrolling behavior of the PDF view
- Mute/Unmute Audio via Remote Settings now possible
- The new Remote Settings allow the expert to change the device configuration of the service technician. For example, the use of the front or rear camera of a technician's smartphone can be switched. In order to prevent misuse, the functionality must be released by the service technician for the current session at the request of an expert.
- The quality of snapshots has been improved, enabling in-depth problem analysis and more detailed solution visualization on the shared whiteboard.
- Stability improvements and bug fixes
- Improvement of the synchronization in the whiteboard after connection interruptions
- Drawing in whiteboard improved
- Improvements in the scrolling behavior of the PDF view
- Mute/Unmute Audio via Remote Settings now possible
- The new Remote Settings allow the expert to change the device configuration of the service technician. For example, the use of the front or rear camera of a technician's smartphone can be switched. In order to prevent misuse, the functionality must be released by the service technician for the current session at the request of an expert.
- The quality of snapshots has been improved, enabling in-depth problem analysis and more detailed solution visualization on the shared whiteboard.
2.4.3
Jun 28, 2018
- Fixed an issue, where a black screens might occur on some iOS devices
- More expert features available (remote quality / remote snapshot / ...)
- More expert features available (remote quality / remote snapshot / ...)
2.4.2
Nov 27, 2017
Fixed a video and whiteboard issue
2.4.1
Oct 24, 2017
- iOS 11 bugfix release
2.4
Aug 22, 2017
- Laser Pointer in live video
- Change cameras and microphones during calls
- File Manager PDF and Video Preview
- Screensharing from Desktop App to any device
- Whiteboard: Annotate with Text, Arrows, Circles, Rectangles and more
- Multipoint calls are now available
- Change cameras and microphones during calls
- File Manager PDF and Video Preview
- Screensharing from Desktop App to any device
- Whiteboard: Annotate with Text, Arrows, Circles, Rectangles and more
- Multipoint calls are now available
2.3
May 3, 2017
Change of the video technologie and a rebranding of the app
1.1.3
Oct 1, 2015
HD video enabled
Video quality adaptation for slow mobile networks GSM/EDGE
Automatic reconnection after an interruption
Offline mode
Stability improvements
Video quality adaptation for slow mobile networks GSM/EDGE
Automatic reconnection after an interruption
Offline mode
Stability improvements
1.1.2
May 22, 2015
Testia Remote Assistance FAQ
Click here to learn how to download Testia Remote Assistance in restricted country or region.
Check the following list to see the minimum requirements of Testia Remote Assistance.
iPhone
Requires iOS 15.0 or later.
iPad
Requires iPadOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.
Testia Remote Assistance supports English, Catalan, French, German, Italian, Polish, Portuguese, Simplified Chinese, Spanish
