OSCC Remote Assistant
Free
2.2.10for iPhone, iPad and more
Unify Software and Solutions GmbH & Co.KG
Developer
2.7 MB
Size
Jul 10, 2023
Update Date
Business
Category
4+
Age Rating
Age Rating
OSCC Remote Assistant Screenshots
About OSCC Remote Assistant
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Show More
What's New in the Latest Version 2.2.10
Last updated on Jul 10, 2023
Old Versions
- change icons to new OSCC agent portal icons
Show More
Version History
2.2.10
Jul 10, 2023
- change icons to new OSCC agent portal icons
2.2.9
Sep 8, 2020
- support dark mode in iOS 13+
- indicator shown when change agent status or reason
- indicator shown when change agent status or reason
2.2.8
Sep 2, 2020
- dutch language support
2.2.7
May 13, 2016
-renamed from Agent to Remote Assistant
2.2.6
Feb 12, 2016
- get reasons after logon
2.2.5
Jan 29, 2016
optimized for iOS 9
2.2.4
Jan 6, 2015
- routing state reason editable
2.2.3
Oct 16, 2014
- optimized for iOS 8
2.2.2
Jun 10, 2014
- synchronize realtime value names with OSCC manager application
2.2.1
Mar 18, 2014
- bugfix: scrolling problem in call info tab
2.2
Feb 5, 2014
- all columns sortable in iPad version
2.0
Dec 25, 2013
- new grid component for iPad with resize, reorder and sortable columns
1.0
Nov 29, 2013
OSCC Remote Assistant FAQ
Click here to learn how to download OSCC Remote Assistant in restricted country or region.
Check the following list to see the minimum requirements of OSCC Remote Assistant.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
OSCC Remote Assistant supports English, Dutch, German
