PALFINGER Smart Eye
Free
3.0.14for iPhone, iPad and more
Age Rating
PALFINGER Smart Eye Screenshots
About PALFINGER Smart Eye
Connected to our global Service Network through state-of-the-art communication methods we offer you quickest possible support. Wherever the service technicians are located, with the PALFINGER Smart Eye Pocket we are always right by their side. Thanks to an audio-visual livestream our know- how and expertise can be shared in real-time.
Features include bidirectional live support, image sharing, snapshot creation and sharing, documentation as well as a protected data environment.
Smart Eye technology enables us to see what is happening on site and together we will find the right repair solution for you. Lets maximize your uptime and minimize costs through the digital support of the Smart Eye Pocket. Whether notebook or smartphone, the PALFINGER Smart Eye Pocket runs on any standard device.
Features include bidirectional live support, image sharing, snapshot creation and sharing, documentation as well as a protected data environment.
Smart Eye technology enables us to see what is happening on site and together we will find the right repair solution for you. Lets maximize your uptime and minimize costs through the digital support of the Smart Eye Pocket. Whether notebook or smartphone, the PALFINGER Smart Eye Pocket runs on any standard device.
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What's New in the Latest Version 3.0.14
Last updated on Aug 4, 2021
Old Versions
Improved streaming and recording quality
Improved error handling and meaningful error messages
Improved handling of push messages
Handling of local time zones for planned calls
Improvements in chats
Optimization when using images and screenshots
Handling of entries in UTF-8 code page for correct display of special characters
Improved error handling and meaningful error messages
Improved handling of push messages
Handling of local time zones for planned calls
Improvements in chats
Optimization when using images and screenshots
Handling of entries in UTF-8 code page for correct display of special characters
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Version History
3.0.14
Aug 4, 2021
Improved streaming and recording quality
Improved error handling and meaningful error messages
Improved handling of push messages
Handling of local time zones for planned calls
Improvements in chats
Optimization when using images and screenshots
Handling of entries in UTF-8 code page for correct display of special characters
Improved error handling and meaningful error messages
Improved handling of push messages
Handling of local time zones for planned calls
Improvements in chats
Optimization when using images and screenshots
Handling of entries in UTF-8 code page for correct display of special characters
3.0.13
Jul 6, 2021
- Various improvements and corrections
3.0.12
Apr 8, 2021
- minor fixes and improvements
3.0.11
Apr 7, 2021
Call Me Feature
- Edit planned calls dialog - invite guest participant
- Scan QR code for Call Me feature
- Join Call Page for guest participant
- Call from waiting screen
- Edit planned calls dialog - invite guest participant
- Scan QR code for Call Me feature
- Join Call Page for guest participant
- Call from waiting screen
3.0.10
Dec 5, 2020
Bugfix: iOS | Screen is OFF when proximity sensor is ON
Bugfix: iOS | iPad | Live call issues
Bugfix: iOS | Use headset if connected
Bugfix: iOS | iPad | Live call issues
Bugfix: iOS | Use headset if connected
3.0.9
Nov 26, 2020
Bugfix: Being called while the 'Delete call history' dialog is open prevents call from being established
Bugfix: Avoid caching of login QR code image
Bugfix: Date picker on iOS14 is cropped
Bugfix: Avoid caching of login QR code image
Bugfix: Date picker on iOS14 is cropped
3.0.8
Nov 13, 2020
Feature: Full-size profile page
Feature: Conference | Show list of current participants
Feature: Conference | Add new participant to call
Bugfix: Some words don't have translation keys
Bugfix: Customize titles in iPhone's CallKit call history
Bugfix: Issues with longer text
Bugfix: Use headset if connected
Feature: encoding for special characters when changing password
Feature: Conference | Show list of current participants
Feature: Conference | Add new participant to call
Bugfix: Some words don't have translation keys
Bugfix: Customize titles in iPhone's CallKit call history
Bugfix: Issues with longer text
Bugfix: Use headset if connected
Feature: encoding for special characters when changing password
3.0.7
Oct 29, 2020
Bugfix: Customization details missing
Bugfix: Streamer can edit received feedback image but not leave the editor
Bugfix: iPad | Planned call details makes the app crash
Bugfix: Getting started duplicated and wrong title
Bugfix: Add badge in the user menu tab
Bugfix: iPad | Styling issues
Feature: Spanish was added as supported language
Bugfix: Streamer can edit received feedback image but not leave the editor
Bugfix: iPad | Planned call details makes the app crash
Bugfix: Getting started duplicated and wrong title
Bugfix: Add badge in the user menu tab
Bugfix: iPad | Styling issues
Feature: Spanish was added as supported language
3.0.6
Oct 16, 2020
Bugfix: Recording works even though it should be disabled
3.0.5
Oct 7, 2020
Feature: Unread message indicator in the Live-Call Chat
Bugfix: iOS 14 issues resolved
Bugfix: Some users can't change their language in iOS
Bugfix: Recordings in the Call History won't play on the first try
Bugfix: iOS 14 issues resolved
Bugfix: Some users can't change their language in iOS
Bugfix: Recordings in the Call History won't play on the first try
3.0.4
Sep 21, 2020
- Completely reworked communication protocol
- Conference calls with 3+ participants
- Adding more participants to an ongoing call
- Group calls for support teams
- Calls in push mode with closed app
- Calendar invitations for planned calls (.ics)
- Improved and modernised user interface
- Register users via email invitation
- More flexible groups and rights management
- Support for multitenant users
- Conference calls with 3+ participants
- Adding more participants to an ongoing call
- Group calls for support teams
- Calls in push mode with closed app
- Calendar invitations for planned calls (.ics)
- Improved and modernised user interface
- Register users via email invitation
- More flexible groups and rights management
- Support for multitenant users
1.2
May 11, 2020
- minor adaptions
1.1
May 8, 2020
- minor adaptions
1.0
May 6, 2020
PALFINGER Smart Eye FAQ
Click here to learn how to download PALFINGER Smart Eye in restricted country or region.
Check the following list to see the minimum requirements of PALFINGER Smart Eye.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
PALFINGER Smart Eye supports English
