Product Information Assistant
Virtual Assistant
Free
2.8.0for iPhone, iPad and more
Age Rating
Product Information Assistant Screenshots
About Product Information Assistant
Powered by state-of-the-art artificial intelligence, Ericsson Product Information Assistant answers questions about Ericsson Radio System hardware products. For example how to install a hardware unit, what tools to bring to site or what dimensions a unit has. For example questions ask the assistant "Help me" or "What questions can I ask?"
How to request Access
• Ericsson employees and consultants having signum starting with "E..."request access in My Support & Services (link to access request)
• Partner users having signum starting with "Z..." or "X..." need their Ericsson contact person to request access in My Support & Services (link to access request)
• Customer users request access on Extranet support page.
How to request Access
• Ericsson employees and consultants having signum starting with "E..."request access in My Support & Services (link to access request)
• Partner users having signum starting with "Z..." or "X..." need their Ericsson contact person to request access in My Support & Services (link to access request)
• Customer users request access on Extranet support page.
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What's New in the Latest Version 2.8.0
Last updated on Nov 30, 2023
Old Versions
• Answers from 3GPP specifications (available to Ericsson personnel only)
• Bug fixes
• Bug fixes
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Version History
2.8.0
Nov 30, 2023
• Answers from 3GPP specifications (available to Ericsson personnel only)
• Bug fixes
• Bug fixes
2.6.18
Jul 17, 2023
• Added In-app PIA tour to showcase available features.
• Introducing the option to enable/disable text-to-speech in the Instructions view.
• Various bug fixes and UI improvements for enhanced user experience.
• Introducing the option to enable/disable text-to-speech in the Instructions view.
• Various bug fixes and UI improvements for enhanced user experience.
2.6.7
Apr 6, 2023
This release contains the following new features:
• Knowledge extended to Optical Fronthaul Products
• Improved UI for step-by-step instruction
• Possibility to provide response feedback
• Bug fixes
• Knowledge extended to Optical Fronthaul Products
• Improved UI for step-by-step instruction
• Possibility to provide response feedback
• Bug fixes
2.5.4(56)
Jan 2, 2023
• Improved Help in app
• 3D models and user guides for Ericsson Antenna products added to assistant’s knowledge
• Possibility to reset the conversation
• Assistant can answer questions related to Occupational Health and Safety
• Bug fixes
• 3D models and user guides for Ericsson Antenna products added to assistant’s knowledge
• Possibility to reset the conversation
• Assistant can answer questions related to Occupational Health and Safety
• Bug fixes
2.1.0(45)
Oct 28, 2022
• Ericsson employees and consultant no longer need to apply for access to the assistant
• Support for 3D models of Ericsson products
• User can easily toggle between translated response and original English version
• New setting for muting the assistant
• Assistant can answer questions about integration, backup& restore, SW upgrade health check and license handling of Baseband Radio node
• Bug fixes
• Support for 3D models of Ericsson products
• User can easily toggle between translated response and original English version
• New setting for muting the assistant
• Assistant can answer questions about integration, backup& restore, SW upgrade health check and license handling of Baseband Radio node
• Bug fixes
2.0.1(35)
Sep 9, 2022
• New UI for better user experience.
• Introducing QR code support, get product information via scanning QR code available on hardware.
• Multiple language Support: user can talk with the assistant in different languages.
• Extended support for product technical data.
• Provide answers related to Ericsson Antenna System portfolio knowledge.
• The assistant now provides connections to the Portfolio & Commerce portal.
• The assistant has improved its capability to have a conversation with the user and understand the intent of the user’s question.
• Introducing QR code support, get product information via scanning QR code available on hardware.
• Multiple language Support: user can talk with the assistant in different languages.
• Extended support for product technical data.
• Provide answers related to Ericsson Antenna System portfolio knowledge.
• The assistant now provides connections to the Portfolio & Commerce portal.
• The assistant has improved its capability to have a conversation with the user and understand the intent of the user’s question.
1.4.7(26)
Apr 4, 2022
- New user interface for better user experience.
- Multiple language Support: user can talk with the assistant in different languages.
- Support for 3D model visualisation within the app. User can ask for example: "show me 3D model for Radio 2217".
- Multiple language Support: user can talk with the assistant in different languages.
- Support for 3D model visualisation within the app. User can ask for example: "show me 3D model for Radio 2217".
1.3.3
Sep 23, 2021
1. General improvement
2. Bug fixes
2. Bug fixes
1.3.1
Sep 13, 2021
1. General improvement
2. Bug fixes
2. Bug fixes
1.3.0
Aug 19, 2021
• All users now have to request access specifically to the Ericsson Product Information Assistant.
• Different users will have access to different information based on their user's profile.
• The assistant has improved its capability to have a conversation.
• The assistant now returns up to 5 best hit documents whenever applicable.
• You can now ask the assistant for videos on how to install products, for example “Video to install radio 4417”
• Different users will have access to different information based on their user's profile.
• The assistant has improved its capability to have a conversation.
• The assistant now returns up to 5 best hit documents whenever applicable.
• You can now ask the assistant for videos on how to install products, for example “Video to install radio 4417”
1.2.0
Apr 12, 2021
· Improved dialogue handling that allows the user to phrase questions in more ways than before.
· The assistant now supports NRO CMS data for Ericsson MANA users, using Heuristic search
· New user interface following Ericsson branding.
· Improved answers for small talk features.
· Fixed access issue faced by some users
· The assistant now supports NRO CMS data for Ericsson MANA users, using Heuristic search
· New user interface following Ericsson branding.
· Improved answers for small talk features.
· Fixed access issue faced by some users
1.1.2
Mar 12, 2021
Bug Fixes.
1.0.2
Nov 18, 2020
Fixed the bug of refresh token.
Removed html tags in some answers.
Developer mode is enabled.
Removed html tags in some answers.
Developer mode is enabled.
1.0
Oct 13, 2020
Product Information Assistant FAQ
Click here to learn how to download Product Information Assistant in restricted country or region.
Check the following list to see the minimum requirements of Product Information Assistant.
iPhone
Requires iOS 15.6 or later.
iPad
Requires iPadOS 15.6 or later.
iPod touch
Requires iOS 15.6 or later.
Product Information Assistant supports English
