The official METRO Q Ticketing app allows you to purchase:
• Single ride tickets for local bus and rail
• METRO day pass for local bus and rail
• Park & Ride tickets (full fare only)
You can make purchases with a credit card, PayPal or Apple Pay. Tickets are then available for immediate activation and use.
Q: Do I need to be connected to the internet?
A: Ticket purchases require a cellular network or wireless connection. However, you can activate and use tickets offline.
Q: How quickly are ticket purchases processed?
A: Once the payment is authorised, your purchase is processed immediately and your ticket is then available for immediate activation.
Q: Can I purchase multiple fares at the same time?
A: You can purchase and activate multiple tickets for multiple passengers. Up to 30 tickets may be purchased at one time. You can purchase up to $50 in tickets per day.
Q: How long are tickets valid?
A: Individual bus or rail tickets can be saved and used for up to 2 years from the original purchase date.
Q: How can I plan a trip?
A: The METRO Q Ticketing app contains a link to our METRO TRIP app which provides routes, schedules and real-time arrival information so you can quickly and easily plan your trip.
Q: What if my battery dies?
A: You must be able to show an activated ticket to either a bus operator (prior to boarding a bus) or a fare inspector (prior to boarding METRORail).
Additional questions and answers are accessible from the app.
• Apple iPhones running iOS 10 and above
For assistance, please contact METRO Customer Service at 713-635-4000 or visit the website at RideMETRO.org
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