Radar for Zoho Desk
Customer service software
FreeOffers In-App Purchases
2.2.8for iPhone, iPod touch
7.7
9 Ratings
Zoho Corporation
Developer
200.7 MB
Size
Mar 22, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
Radar for Zoho Desk Screenshots
About Radar for Zoho Desk
"Radar for Zoho Desk" is a helpdesk productivity app that provides a quick overview of vital customer service stats. Using this app, both help desk managers/admins and customer support agents can easily manage workload and track performance anywhere, anytime from the convenience of their mobile devices. Stats related to ticket resolution time, customer happiness, live traffic, and individual agent stats power this app. While managers/admins can view these stats for all agents, agents can view only those pertaining to themselves. It brings anomalies to your notice instantly and helps identify bottlenecks even before they arise.
Below are some of the pages/features:
* Live Traffic
* Channel Traffic
* Current Stats
* Average Handling Time (AHT)
* First Contact Resolution (FCR)
* Customer Happiness (CSAT)
* Agent Status
* Team Feeds
* Exception Alerts
* Quick Views
* Dashboards
Some key functionalities:
* Choose the statistics you want to keep an eye on.
* Set pre-defined standards to the chosen metrics, and get notified when there's any deviation from them.
* Reply to tickets, chat with agents, and post announcements from within the app.
* Stay clued-in to team conversations through the Team Feed, even when you're away from your desk.
* Customize the look and feel of the app, just the way you want it.
Subscription (In-App Purchase):
We’ve allowed users to subscribe/upgrade to paid editions. Following are the 3 plans that we’ve supported in the Radar app: Standard, Professional & Enterprise. Users can sign-up with a 15 days FREE Trial on any of the editions and subsequently they can upgrade to the plans to utilise more benefits. Users can either choose to opt for a Monthly or a Yearly subscription. Discounts will be applied for the annual plans for the respective edition.
* Payment will be charged to iTunes Account at confirmation of purchase
* Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
* Account will be charged for renewal within 24-hours prior to the end of the current period
* Subscriptions can be managed and auto-renewal can be turned off by going to the user's Account Settings after purchase.
* Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.
Privacy Policy: https://www.zoho.com/privacy.html
Terms of Service: https://www.zoho.com/terms.html
Below are some of the pages/features:
* Live Traffic
* Channel Traffic
* Current Stats
* Average Handling Time (AHT)
* First Contact Resolution (FCR)
* Customer Happiness (CSAT)
* Agent Status
* Team Feeds
* Exception Alerts
* Quick Views
* Dashboards
Some key functionalities:
* Choose the statistics you want to keep an eye on.
* Set pre-defined standards to the chosen metrics, and get notified when there's any deviation from them.
* Reply to tickets, chat with agents, and post announcements from within the app.
* Stay clued-in to team conversations through the Team Feed, even when you're away from your desk.
* Customize the look and feel of the app, just the way you want it.
Subscription (In-App Purchase):
We’ve allowed users to subscribe/upgrade to paid editions. Following are the 3 plans that we’ve supported in the Radar app: Standard, Professional & Enterprise. Users can sign-up with a 15 days FREE Trial on any of the editions and subsequently they can upgrade to the plans to utilise more benefits. Users can either choose to opt for a Monthly or a Yearly subscription. Discounts will be applied for the annual plans for the respective edition.
* Payment will be charged to iTunes Account at confirmation of purchase
* Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
* Account will be charged for renewal within 24-hours prior to the end of the current period
* Subscriptions can be managed and auto-renewal can be turned off by going to the user's Account Settings after purchase.
* Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.
Privacy Policy: https://www.zoho.com/privacy.html
Terms of Service: https://www.zoho.com/terms.html
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What's New in the Latest Version 2.2.8
Last updated on Mar 22, 2024
Old Versions
- Made a few performance enhancements and fixed a few bugs from the previous version.
Show More
Version History
2.2.8
Mar 22, 2024
- Made a few performance enhancements and fixed a few bugs from the previous version.
2.2.7
Feb 22, 2024
- Made a few performance enhancements and fixed a few bugs from the previous version.
2.2.6
Feb 19, 2024
- Made a few performance enhancements and fixed a few bugs from the previous version.
2.2.5
Feb 10, 2024
- Introducing My Pins - a nifty new way to keep vital information handy. Pin critical tickets, customers, insights and more to the Radar menu to access them in a snap.
- Made a few performance enhancements and fixed a few bugs from the previous version.
- Made a few performance enhancements and fixed a few bugs from the previous version.
2.2.4
Feb 1, 2024
- Matrix reports provide a multidimensional view of data, allowing both horizontal and vertical summarisation. We have now supported matrix reports in Dashboards to redefine the way you comprehend the data and bring pivotal insights to light.
- Made a few performance enhancements and fixed a few bugs from the previous version
- Made a few performance enhancements and fixed a few bugs from the previous version
2.2.3
Dec 16, 2023
- Made a few performance enhancements and fixed a few bugs from the previous version
2.2.2
Dec 2, 2023
- Made a few performance enhancements and fixed a few bugs from the older version.
2.2.1
Nov 25, 2023
- Made a few performance enhancements and fixed a few bugs from the older version.
2.2
Nov 16, 2023
-We're amplifying the monitoring capabilities of Radar many fold by introducing CUSTOM DASHBOARDS. You can now create new dashboards and customize them to track and present metrics that are important to you.
-Create New Folders to organize your custom dashboards better and access them quickly.
-You can also access the custom dashboards that were previously created in Zoho Desk from the Radar app.
-Create New Folders to organize your custom dashboards better and access them quickly.
-You can also access the custom dashboards that were previously created in Zoho Desk from the Radar app.
2.1.17
Sep 16, 2023
- Made a few performance enhancements and fixed a few bugs from the older version.
2.1.16
Sep 12, 2023
- Made a few performance enhancements and fixed a few bugs from the older version.
2.1.15
Aug 21, 2023
- Made a few performance enhancements and fixed a few bugs from the older version.
2.1.14
Jul 26, 2023
- This update brings colour themes to Radar, which enables you to apply your favourite colours to the app and match it to your brand.
- With addition of new features, improved information architecture and a cool new-look, the Radar setup and preferences menu becomes more usable and polished.
- With addition of new features, improved information architecture and a cool new-look, the Radar setup and preferences menu becomes more usable and polished.
2.1.13
Jul 13, 2023
- Made a few performance enhancements and fixed a few bugs from the older version.
2.1.12
Jun 23, 2023
- This update introduces the visually informative API dashboard in Radar - A centralized location to view all data related to API performance and usage. It provides insights about entities that make the most API calls, empowering admins and decision makers to oversee and optimize API utilization.
2.1.11
Jun 18, 2023
- We've fixed a few bugs from the previous version
2.1.10
May 26, 2023
- We're enhancing the monitoring capabilities of Radar by bringing in the Instant Messaging dashboard. It offers a unified front for you to manage your IM support operations and conduct business intelligence. Discover enlightening insights that can help you transform your customer experience and team performance.
- We've fixed a few bugs from the previous version
- We've fixed a few bugs from the previous version
2.1.9
Apr 27, 2023
- We've supported two new languages in Radar -Chinese and Vietnamese. Users can access the app in these languages if it matches their device language.
- Introducing the much anticipated ChatGPT extension. It augments Zia with the ticket prediction capability that facilitates deeper understanding of customer queries by providing a summary of the customer response and the underlying emotion behind it. Zia's intuitive reply assistance becomes more powerful with the generative capabilities of ChatGPT. It can now suggest appropriate replies with information pulled from the knowledge base and public resources.
- We've fixed a few bugs from the previous version
- Introducing the much anticipated ChatGPT extension. It augments Zia with the ticket prediction capability that facilitates deeper understanding of customer queries by providing a summary of the customer response and the underlying emotion behind it. Zia's intuitive reply assistance becomes more powerful with the generative capabilities of ChatGPT. It can now suggest appropriate replies with information pulled from the knowledge base and public resources.
- We've fixed a few bugs from the previous version
2.1.8
Mar 25, 2023
- We've fixed a few bugs from the previous version
2.1.7
Mar 10, 2023
- We've fixed a few bugs from the previous version
2.1.6
Mar 9, 2023
- KB dashboard onboard!
The comprehensive dashboard provides deep, easy to understand insights that help in tracking and improving the effectiveness of your knowledgeable.
- We've fixed a few bugs from the previous version
The comprehensive dashboard provides deep, easy to understand insights that help in tracking and improving the effectiveness of your knowledgeable.
- We've fixed a few bugs from the previous version
2.1.5
Feb 21, 2023
- Express is a simple and affordable edition of Zoho Desk. It packs all the necessary features for small support teams to provide satisfactory service. You can now purchase this edition of Zoho Desk from Radar.
- We've fixed a few bugs from the previous version
- We've fixed a few bugs from the previous version
2.1.4
Dec 15, 2022
- Introducing Instant Messaging on Radar. You can now provide fast, real time support to customers on widely used instant messaging channels like Whatsapp, Facebook Messenger, Telegram and more.
- We've fixed a few bugs from the previous version
- We've fixed a few bugs from the previous version
2.1.3
Dec 12, 2022
- We've fixed a few bugs from the previous version
2.1.2
Dec 10, 2022
- Introducing the Geolocation extension which lets administrators see agent and customer locations on a map. This facilitates location based ticket assignment. The route map feature shows agents the fastest way to reach the customer.
Radar for Zoho Desk FAQ
Click here to learn how to download Radar for Zoho Desk in restricted country or region.
Check the following list to see the minimum requirements of Radar for Zoho Desk.
iPhone
Requires iOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
Radar for Zoho Desk supports English
Radar for Zoho Desk contains in-app purchases. Please check the pricing plan as below:
Express Edition - Monthly
$9.99
Express Edition - Yearly
$84.99
Enterprise Edition - Yearly
$499.99
Enterprise Edition - Monthly
$54.99
Professional Edition - Yearly
$299.99
Professional Edition - Monthly
$35.99
Standard Edition - Yearly
$169.99
Standard Edition - Monthly
$20.99
