2.16.0
2023-10-10
Enhancements and bug fixes
2.14.0
2023-08-16
Enhancements and bug fixes
2.13.0
2023-07-18
Enhancements and bug fixes
2.12.78
2023-05-24
Enhancements and bug fixes
2.12.76
2023-05-17
Enhancements and bug fixes
2.12.72
2023-04-24
Enhancements and bug fixes
2.12.70
2023-03-08
New enhancements and bug fixes
2.12.46
2022-11-02
Enhancements and bug fixes
2.12.44
2022-10-27
Enhancements and bug fixes.
2.12.36
2022-08-22
Fixed a bug in reflective materials.
2.12.32
2022-07-17
Bug fixes
2.12.30
2022-07-11
Bug fixes and enhancements
2.12.28
2022-06-08
Bug fixes and enhancements
2.12.18
2022-05-06
Important bug fixes.
2.12.16
2022-04-22
Additional enhancements and bug fixes
2.12.14
2022-03-28
New features and bug fixes.
2.12.10
2022-03-05
New enhancements and fixes
2.12.6
2021-12-23
New features and bug fixes.
2.11.4
2021-10-04
Significant improvements to the content alignment UI, including the introduction of model tracking with iOS devices. Model tracking targets can be created using WorkLink Create (web version).
2.11.0
2021-08-13
Bug fixes and stability improvements.
2.9.10
2021-01-04
Ability to enter PIN directly into the app for remote assistance guest functionality
Project linking functionality for work instructions.
Other bug fixes and performance updates.
2.9.8
2020-12-17
Bug fixes and performance optimizations.
2.9.6
2020-12-07
- Improvements to the user-availability status for remote assistance calls.
- Improvements to 3D model rendering on work instructions.
- Fixed a random crash in calculation of point clouds.
2.9.2
2020-11-19
Stability improvements and bug fixes.
2.9.0
2020-11-13
Improvements to remote assistance calls with some platforms.
Improved gestures for interactive mode.
User interface improvements.
Performance improvements in animations and loading of work instructions.
2.8.10
2020-11-02
Fixed a bug where it caused no audio in remote assistance session recordings under certain circumstances.
Fixed a bug with remote assistance session recording orientation
Other bug fixes and performance improvements.
2.8.8
2020-10-07
Improvements to 3D model rendering on work instructions.
Bug fixes and other improvements.
2.8.6
2020-10-04
Improvements to 3D model rendering on work instructions.
Bug fixes and other improvements.
2.8.2
2020-09-14
Bug fixes and performance updates.
2.8.0
2020-09-02
WebRTC Video, an exceptional technology for high quality video streaming, joins our earlier release of WebRTC audio technology for use in WorkLink apps. Together they provide unparalleled call quality with minimal latency, while adhering to the world’s most sophisticated security standards.
Minor UI updates.
2.7.10
2020-07-29
Bug fixes and performance upgrades.
2.7.8
2020-07-11
Fixed a bug where Work Instructions Scenarios will take longer than expected to load
Fixed a bug with Intermittent timeout on Work Instructions Scenarios
Other bug fixes and performance upgrades.
2.7.0
2020-06-29
Expert View: Experts can now share their camera view with technicians in situations where the technician will benefit from seeing what the expert sees.
Bug fixes and performance updates
2.6.2
2020-06-21
Document Viewer - Users can now upload and share documents on Remote Assistance calls
New Guest invite functionality - Along with Email and Phone number, Guest users can now be invited via a generated pin in the app.Barcode reader Improvements - We got the app new reading glasses so that it can read barcodes better.
Other bug fixes and improvements.
2.6.0
2020-06-18
Document Viewer - Users can now upload and share documents on Remote Assistance calls
New Guest invite functionality - Along with Email and Phone number, Guest users can now be invited via a generated pin in the app.Barcode reader Improvements - We got the app new reading glasses so that it can read barcodes better.
Other bug fixes and improvements.
2.5.6
2020-05-27
Guest Invite link will detect if WorkLink isn’t installed on the device.
Users can choose to use mobile data to upload session recordings.
Ability to disable the precision mode email(screenshot) and/or session recording(screen recording).
Other bug fixes and improvements.
2.5.4
2020-05-14
Work Instructions - Introducing Callouts in WorkLink Create
Remote Assistance - Session Resuming functionality in Multiuser Mode
Sign in flow improvements for non-SSO users.
Other bug fixes and stability improvements.
2.5.0
2020-05-01
Work Instructions - Introducing Callouts in WorkLink Create
Remote Assistance - Session Resuming functionality in Multiuser Mode
Signing in flow improvements for non-SSO users.
Other bug fixes and stability improvements.
2.4.6
2020-04-23
WorkLink Work Instructions session resuming functionality, including pausing and continuing a session across devices.
Work instructions - fixed a bug in Cached Projects functionality.
Remote Assistance - now supported over networks with HTTP(web) proxy.
Remote Assistance - Audio improvements and improved connection performance.
Other bug fixes and stability improvements
2.4.2
2020-04-10
WorkLink Work Instructions session resuming functionality, including pausing and continuing a session across devices.
Audio improvements for Remote Assistance users.
Bug fixes and improvements.
2.4.0
2020-03-11
Significant updates to remote assistance calling and overall performance fixes.
2.3.10
2020-02-11
Bug fixes and performance improvements.
2.3.6
2020-01-28
Pull to refresh and stability improvements for contact list and project list
Bug fixes and other improvements
2.3.2
2020-01-06
New improved user interface for Guest invite for easy formatting of phone numbers and email.
Introducing Demo Projects - ability to access demo projects to experience work instructions in augmented reality.
Bug fixes and performance improvements
2.3.0
2019-12-23
New improved user interface for Guest invite for easy formatting of phone numbers and email.
Introducing Demo Projects - ability to access demo projects to experience work instructions in augmented reality.
Bug fixes and performance improvements
This release is a mandatory update and you are required to update the app before you can use it.
2.2.16
2019-11-27
The new Guest invite system - Guests can now log in and connect with the Expert with one-click link.
Improvements to Offline Mode (using the app in a local environment without internet)
Bug fixes and performance improvements
2.2.14
2019-11-08
Bug fixes and performance upgrades.
2.2.12
2019-10-31
Bug fixes and stability improvements.
2.2.8
2019-10-01
Fixed reported issues with performance and stability.
2.2.6
2019-08-01
Several fixes for crash bugs and user experience around calls and content.
2.2.2
2019-07-02
Bug fixes and improvements.
2.2.0
2019-05-24
- Launching our updated mobile app, WorkLink: enabling users on ARKit devices to open scenarios and content in the same app used for remote assistance calls (Available in interactive mode on non-ARKit devices)
- Introducing Session Recording: this feature enables the capture of important knowledge delivered during live support video calls for retention, future sharing and new insight into additional training needs and how processes can be improved. Either the technician or remote expert can record a live session so real-time knowledge becomes a reusable asset that can be accessed by others in the future (When calling platform is either ARKit or ARCore device)
- Multiple improvements to video call quality and latency.
- Additional bug fixes.
2.1.0
2019-04-09
- Keychain support for login credentials
- Improved AR tracking on older devices (Non-ARKit devices)
- Additional bug fixes and improvements
2.0.6
2019-03-06
- Keychain support for login credentials
- Improved AR tracking on older devices (Non-ARKit devices)
- Bug fixes and improvements
2.0.3
2018-12-29
This release marks the unveiling of our reimagined Remote AR experience. We have overhauled the product's entire interface, significantly improving overall usability. This new version also includes many behind-the-scenes updates, creating a foundation for all of the exciting features we have planned for 2019!
Update highlights:
- New contact list functionality that eliminates the need to find the right device to call. Simply select your contact, and we'll handle the rest for you.
- Precision Mode (formerly known as our Freeze feature) enables you to pause the video momentarily for precise annotation creation.
- Tapping the "Add View" button will save your current workspace with annotations intact. Saved Views no longer appear on top of your video feed. Instead, Saved Views are accessible in our new Screen Switcher. To access and edit them, tap the Screen Switcher icon.
- A new app tour will guide you through our new UI upon the first launch.
We are excited to introduce this new experience to you and as always, welcome your questions and feedback at support@scopear.com
1.15.26
2018-10-17
This release includes:
- A new setting is available to the user on the receiving end of a Remote AR call. This control enables the user to turn off our dynamic autoscaling by selecting one of three possible preset bitrates and video resolutions. This new toggle can be found by clicking on the gear icon in the top menu bar. Please note that autoscaling is still the preferred setting to achieve the optimal call quality.
- Significant optimizations to dynamic autoscaling of bandwidth utilization and optimal video resolution, over a variety of network conditions
- Improvements with how on audio and video traverse a variety of networks conditions
1.15.22
2018-09-28
Bug fixes and improvements.
1.15.6
2018-05-14
Bug fixes and improvements.
1.15.2
2018-05-11
Bug fixes and improvements.
1.14.0
2018-04-04
Bug fixes and improvements.
1.13.0
2018-03-20
Bug fixes and improvements.
1.12.2
2018-03-10
Bug fixes and improvements
1.11.1
2018-01-25
Improvements and bug fixes.
1.11.0
2017-12-06
Bug fixes and performance improvements
1.10.0
2017-11-21
Re-introducing Freeze on all platforms.
Bug fixes and other improvements
1.9.2
2017-10-19
Improvements to ARKit Annotations
1.9.1
2017-10-07
Peer-to-Peer Calling
1.8.1
2017-09-25
- ARKit support
- Improved performance and bug fixes
1.7.2
2017-08-19
Bug fixes and improvements for on-premise customers.
1.7.0
2017-08-05
- HTTP Tunneling
- Network Stability Improvements
- Audio Connectivity Improvements
- Markerless Tracking
- Other bug fixes and performance improvements
1.6.5
2017-07-06
Bug fixes
1.6.4
2017-07-05
- dialog for background call notifications
- Fixed some flickering issues with contact list
- Fixed issues with duplicate users in contact list
- Corrected priority of network interfaces
- Fixed some UI issues
- Better logging for exceptions
- Upgrade to mediastreamer to reduce one way audio issues
- Other bug fixes
1.6.3
2017-06-17
- Improvements to contact list
- Other bug fixes and improvements
1.5.2
2017-05-10
- Contact list bug fix
1.5.0
2017-05-05
- Background call mode
- Improvements to expert contact list
- Improvements to freeze mode
- Other bug fixes and performance improvements
1.4.1
2017-04-24
Contact list fixes.
1.4.0
2017-04-14
- IOS can receive calls in the background
- Contact list improvements (Expert online status, search and sort)
- Bug fixes
1.3.3
2017-03-14
More video improvements
Bug fixes