The Rescue Lens app for iOS, now with audio, allows support agents to use the camera on your iOS device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.
To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.
How to use:
1) Install the application
2) Launch the application
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue
- minor bugfixes
•Traffic Routing Enhancements
• Customer Survey, if applied, is now show to Rescue Lens app users when the session ends rather than when the app is closed.
- 28 additional supported languages
- At the end of each session, the app displays duration and the amount of data transferred
- Other minor fixes and improvements
- Rescue Lens UI design
- Rescue Lens annotation
- 22.6 MB
- Release Date:
- LogMeIn, Inc.
Safe to Download
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