R-M ASSIST
Free
1.9.1for iPhone, iPad
Age Rating
R-M ASSIST Screenshots
About R-M ASSIST
With the R-M ASSITS App you can get into direct and personal contact with R-M Experts. You can chat with them, call or do a video conference, exchange data and much more to make sure you get the best support possible in case of need.
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What's New in the Latest Version 1.9.1
Last updated on Sep 8, 2020
Old Versions
- To remove images and videos sent by accident or files that are out of date, experts and technicians can now delete files they sent from the chat history of an incident.
Archive Incidents:
- For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore.
Minor Bug Fixes:
- Screen sharing works reliably when using a VPN network
- Pictures taken and shared on iOS are not rotated by 90° anymore
Archive Incidents:
- For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore.
Minor Bug Fixes:
- Screen sharing works reliably when using a VPN network
- Pictures taken and shared on iOS are not rotated by 90° anymore
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Version History
1.9.1
Sep 8, 2020
- To remove images and videos sent by accident or files that are out of date, experts and technicians can now delete files they sent from the chat history of an incident.
Archive Incidents:
- For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore.
Minor Bug Fixes:
- Screen sharing works reliably when using a VPN network
- Pictures taken and shared on iOS are not rotated by 90° anymore
Archive Incidents:
- For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore.
Minor Bug Fixes:
- Screen sharing works reliably when using a VPN network
- Pictures taken and shared on iOS are not rotated by 90° anymore
1.8.1
Jun 29, 2020
User Experience Improvements
Group Chats show all other participants’ profile pictures in the header
(Missed) calls are documented in your incident’s chat history
Network Self Check
Users can check their internet and server connection
As well, network ports or proxy connections are indicated
Group Chats show all other participants’ profile pictures in the header
(Missed) calls are documented in your incident’s chat history
Network Self Check
Users can check their internet and server connection
As well, network ports or proxy connections are indicated
1.5.2
Jul 2, 2019
Improved inApp Navigation - Reduced loading time when navigating in your app accompanied by UX
improvements (e.g. tap bar on the bottom).
User Status Bugfixes - Reduced complexity in user status management by distinguishing solely between
"available" and "away" as well as a reliable "in a call" state.
Improved Password Security - Users will be asked to change their password according to follow password
policy standards.
Further Proxy Improvements – Proxy networks with authentication supported for iOS and Android plus screen sharing on UWP supported in proxy networks.
Security Improvements - Increased login security to protect your data from unauthorized access plus Azure
Antimalware Scan activated on virtual machines.
Notification Badge - New messages are indicated on your app icon on home screen.
improvements (e.g. tap bar on the bottom).
User Status Bugfixes - Reduced complexity in user status management by distinguishing solely between
"available" and "away" as well as a reliable "in a call" state.
Improved Password Security - Users will be asked to change their password according to follow password
policy standards.
Further Proxy Improvements – Proxy networks with authentication supported for iOS and Android plus screen sharing on UWP supported in proxy networks.
Security Improvements - Increased login security to protect your data from unauthorized access plus Azure
Antimalware Scan activated on virtual machines.
Notification Badge - New messages are indicated on your app icon on home screen.
1.1.0
May 29, 2019
Minor Improvements.
1.0
Dec 7, 2018
R-M ASSIST FAQ
Click here to learn how to download R-M ASSIST in restricted country or region.
Check the following list to see the minimum requirements of R-M ASSIST.
iPhone
iPad
R-M ASSIST supports English, German