RSA Support
Free
5.0.5for iPhone, iPad and more
Age Rating
RSA Support Screenshots
About RSA Support
The RSA Support app supports you in reporting a claim or asking policy related questions to your RoyalStar Service Representatives. The app allows the RoyalStar Service Representatives to see what you see, either by leveraging the back camera of your iOS device or by sharing your screen. To use this application, you must be invited via email or SMS or start the interaction from a webpage.
To start the video interaction, you have to download the application and return to the email or SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
- HD audio
- Video frame rate auto adapts
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording
The application does not allow the Service Representative to access any data stored on your device.
To start the video interaction, you have to download the application and return to the email or SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
- HD audio
- Video frame rate auto adapts
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording
The application does not allow the Service Representative to access any data stored on your device.
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What's New in the Latest Version 5.0.5
Last updated on Feb 1, 2024
Old Versions
In this release, we:
- improved the performance and stability of our app
- improved iOS 17 and iPhone 15 support
- fixed some issues with app crashes
- improved the performance and stability of our app
- improved iOS 17 and iPhone 15 support
- fixed some issues with app crashes
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Version History
5.0.5
Feb 1, 2024
In this release, we:
- improved the performance and stability of our app
- improved iOS 17 and iPhone 15 support
- fixed some issues with app crashes
- improved the performance and stability of our app
- improved iOS 17 and iPhone 15 support
- fixed some issues with app crashes
4.5.6
Jul 10, 2023
Features
- Digital Flows: iOS Measure in Augmented Reality
- Digital Flows: ability to limit video capture time
- Digital Flows: Webview UI controls added
- Digital Flows: now able to load an URL in the same webView
- 4K Snapshots in calls
- Media capture UI and features improvements
- Consent popup redesigned
- Live translation improvement
Bugfixes
- various bugfixes
- Digital Flows: iOS Measure in Augmented Reality
- Digital Flows: ability to limit video capture time
- Digital Flows: Webview UI controls added
- Digital Flows: now able to load an URL in the same webView
- 4K Snapshots in calls
- Media capture UI and features improvements
- Consent popup redesigned
- Live translation improvement
Bugfixes
- various bugfixes
4.3.1
Jan 23, 2023
New
Geolocation : Elevation data are now retrieved to be collected in case and call reports
Fixes
Case reports dates and missing information
Co-browsing pointer and annotations positions
Geolocation: missing information and authorisation prompt not appearing
Live translation autostart
SDF Media Capture: Target Weight and Video displaying an error message
Cancel button not working when receiving an incoming callNone
Improvements
Security: Updated SSL
Geolocation : Elevation data are now retrieved to be collected in case and call reports
Fixes
Case reports dates and missing information
Co-browsing pointer and annotations positions
Geolocation: missing information and authorisation prompt not appearing
Live translation autostart
SDF Media Capture: Target Weight and Video displaying an error message
Cancel button not working when receiving an incoming callNone
Improvements
Security: Updated SSL
1.0.8
Apr 12, 2021
Various bug fix
1.0.7
Feb 12, 2021
Various bug fix
1.0.6
Feb 10, 2021
Various bug fix
1.0.5
Dec 2, 2020
Various bug fix
1.0.4
Nov 24, 2020
various bug fix
1.0.3
Nov 5, 2020
Various bug fix
1.0.2
Aug 22, 2019
- Various Bugfixes
1.0.1
Jul 24, 2019
Minor bugfixes.
1.0
May 1, 2019
RSA Support FAQ
Click here to learn how to download RSA Support in restricted country or region.
Check the following list to see the minimum requirements of RSA Support.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
RSA Support supports English, Bulgarian, Finnish, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish
