Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
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About Ruud

With a few clicks, the Ruud Contractor App provides tools and content designed to make your work as a Ruud heating and air contractor or plumber easier. Contractors have access to learning resources and Ruud product information to help make the best decisions about equipment replacement or repair. The app is also an integrated part of Ruud's Innovation Learning Centers, providing training materials and documents, interactive exercises, testing, and more - both onsite and after training.

Features:

Customized content for the Ruud Contractor and Plumber - As a Ruud contractor or plumber get customized content based on the products you support, and the programs and promotions in which you’re enrolled.

RealSupport Augmented Reality Tool - troubleshoot installation or repair issues with your fellow contractors or plumbers. Your phone/tablet becomes a video screen and drawing board to share with others to help quickly diagnose issues that may arise on the job site; up to three parties can participate in a support call. Draw or erase your notes and others on the call can see it too. Move the camera away to view something else and when you come back, your notes on the screen are right where you left them. All parties on the call can make notes on the screen.

Warranty registration or Pro Club Points registration in 4 easy steps - Quickly register Water Heating products by scanning the barcode, QR Code or entering the serial number. Add a Protection Plus Kit to water heater warranty registration. ProClub points are automatically applied with warranty registration through the Ruud app

Search with Barcode or QR Code Scanning - Find the content or product information you need with the quick search available from any screen. Instantly pull up full product and warranty information, certifications, documents, and parts for any unit by scanning its barcode or QR code. You can share documents by adding them to your cart and sending them to any email address.

Product Browser - As an alternative to search, you can also use the product browser to access product features, specifications, certifications, and documents. Add documents that you’d like to share to your cart and send them to any email address.

Notifications and News - Choose to receive notifications and stay up-to-date on product releases, promotions, news and events. The latest press releases from Ruud are always available in the Contractor app, updated in real time.

Ruud Training - View the Ruud training schedule and register for training.
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What's New in the Latest Version 2.8.2

Last updated on Jul 20, 2021
Old Versions
- bug fixes and performance improvements
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Version History
2.8.2
Jul 20, 2021
- bug fixes and performance improvements
2.6.2
Jun 4, 2020
- Fixed a bug where utility rebate forms failed to load
2.6.1
Apr 3, 2020
- more visible Privacy Policy at log-in
- Bug fixes and performance improvements
2.6.0
Nov 18, 2019
- UI updates
- bug fixes and performance improvements
2.5.3
Oct 25, 2019
- bug fixes and minor UI tweaks
2.5.2
Oct 17, 2019
- bug fixes and performance improvements
2.5.1
Oct 10, 2019
- bug fixes and performance improvements
2.5
Sep 21, 2019
- Enhancements to warranty tools for ProPartners
- UI updates for Product Information screen
- Motor verification for AC Contractors
2.4.2
Aug 20, 2019
- squashing bugs instead of bugs playing squash
- UI enhancements to ProClub Registration
2.4.1
Jul 26, 2019
Using that bug spray...

- Fixed issue with iPad layout icons on home screen
2.4.0
Jul 19, 2019
- Improved RealSupport contact list and error messaging
- Updated Settings menu in sidebar navigation with user avatar and username
- Bug fixes and performance improvements
2.3.0
Mar 24, 2019
Introducing RealSupport - Video troubleshooting with Augmented Reality

Make a video call to a fellow contractor or plumber, to your home office support person, or your distributor's support rep for help troubleshooting installation or service issues from the job site. Your phone or tablet becomes a video screen and drawing board, bringing together chat, video, and drawing. You and other callers can draw on screen to point out components to inspect or replace. Move the camera to inspect other equipment or components and all drawings and notes will come back on screen right where you left them.

- Up to three callers can use RealSupport
- Draw and erase your drawings on screen
- Each caller has a color-coded icon and drawing
- Each caller can turn on your phone's flashlight
- All callers need to have the app installed on their phone or tablet
2.2.1
Feb 12, 2016
Bug fixes and performance improvements

Ruud FAQ

Click here to learn how to download Ruud in restricted country or region.
Check the following list to see the minimum requirements of Ruud.
iPhone
iPad
Ruud supports English

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