SAP Field Service Management
Free
24.04.1for iPhone, iPad
Age Rating
SAP Field Service Management Screenshots
About SAP Field Service Management
Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.
BENEFITS
· Send ETA and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
· Real time optimization for better utilization in dynamic service environments
· Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
· Highly flexible checklist improving MTTR
· Improved visibility for real customer satisfaction and loyalty
· Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
· Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
· Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
· Full offline support when out of mobile coverage gives you true mobility
BENEFITS
· Send ETA and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
· Real time optimization for better utilization in dynamic service environments
· Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
· Highly flexible checklist improving MTTR
· Improved visibility for real customer satisfaction and loyalty
· Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
· Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
· Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
· Full offline support when out of mobile coverage gives you true mobility
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What's New in the Latest Version 24.04.1
Last updated on Apr 18, 2024
Old Versions
BUG FIXES
• Fixed a workflow step related sync issue
• Fixed a workflow step related sync issue
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Version History
24.04.1
Apr 18, 2024
BUG FIXES
• Fixed a workflow step related sync issue
• Fixed a workflow step related sync issue
24.04.0
Apr 2, 2024
NEW FEATURES
• Redesign Contact screen to new Inline Editing
• Load Authentication Webform via ASWebAuthenticationSession
• Redesign Contact screen to new Inline Editing
• Load Authentication Webform via ASWebAuthenticationSession
24.03.0
Mar 4, 2024
NEW FEATURES
• Aligned warning message that is displayed before checkout with other platforms
• Aligned warning message that is displayed before checkout with other platforms
24.02.3
Feb 21, 2024
BUG FIXES
• Fixed a bug that broke the UDF Groups in a way that if the user fills the udf's, they are still empty afterwards.
• Fixed a bug that broke the UDF Groups in a way that if the user fills the udf's, they are still empty afterwards.
24.02.2
Feb 19, 2024
BUG FIXES
• Fixed a bug that broke the UDF Groups in a way that when going into an UDF group, not only the fields of this UDF Group were shown, but those of all UDF Groups
• Fixed a bug that broke the UDF Groups in a way that when going into an UDF group, not only the fields of this UDF Group were shown, but those of all UDF Groups
24.02.0
Feb 14, 2024
NEW FEATURES
• Add screen config expression support for serviceCallStatus object
• Allow the responsible Crew Leader to see workflow steps and add EMMEs
• Add Search by barcodes to the list of Serial Numbers
• Allow the Crew Member to see workflow steps and add EMMEs
• Allow field mapping for QR Codes / Barcode
• Allow spaces in filenames when uploading or editing attachments
• Add screen config expression support for serviceCallStatus object
• Allow the responsible Crew Leader to see workflow steps and add EMMEs
• Add Search by barcodes to the list of Serial Numbers
• Allow the Crew Member to see workflow steps and add EMMEs
• Allow field mapping for QR Codes / Barcode
• Allow spaces in filenames when uploading or editing attachments
10.21.1
Jan 16, 2024
BUG FIXES
• Fixed an issue where the app crashes when you change or add a date for any EMME (Expenses, Material, Milage, Effort) Object or sales opportunities.
• Fixed an issue where the app crashes when you change or add a date for any EMME (Expenses, Material, Milage, Effort) Object or sales opportunities.
10.21.0
Jan 12, 2024
NEW FEATURES
• Allow the responsible crew Leader to see workflow steps and add EMMEs
• Reserved Materials: Take used-quantity from cloud
• Add expression validation option to date/time input
• Allow Supporting Technician to add EMMEs to an Activity
• Enable Screen Configuration for Equipment List Element
• Add Breadcrumb to Equipment Hierarchy Search
• Align UDF Date/Time display for invalid values
• Allow the responsible crew Leader to see workflow steps and add EMMEs
• Reserved Materials: Take used-quantity from cloud
• Add expression validation option to date/time input
• Allow Supporting Technician to add EMMEs to an Activity
• Enable Screen Configuration for Equipment List Element
• Add Breadcrumb to Equipment Hierarchy Search
• Align UDF Date/Time display for invalid values
10.20.1
Dec 18, 2023
BUG FIXES
• Addressed a crash related to udf value changes
• Fixed a crash when deleting table rows in smart forms
• Resolved an issue where a udf value from the Person object gets deleted after report generation
• Addressed a crash related to udf value changes
• Fixed a crash when deleting table rows in smart forms
• Resolved an issue where a udf value from the Person object gets deleted after report generation
10.20.0
Dec 11, 2023
NEW FEATURES
• Added the ability to search by barcodes to the list of items
• The bulgarian language is now supported
• Added the ability to search by barcodes to the list of items
• The bulgarian language is now supported
10.19.0
Nov 15, 2023
NEW FEATURES
• Use default email app to contact support
• Trigger sync when all operations which are connected to the Activity were done
• Add clientId and accountName to the data.js
• Use default email app to contact support
• Trigger sync when all operations which are connected to the Activity were done
• Add clientId and accountName to the data.js
10.18.2
Nov 7, 2023
BUG FIXES
• Fixed an issue where it was no longer possible to list available items when clicking on the 'Item name' field when creating an equipment
• Fixed an issue where it was no longer possible to list available items when clicking on the 'Item name' field when creating an equipment
10.18.1
Oct 23, 2023
BUG FIXES
• Fixed a bug which led to the web containers not working
• Fixed a bug in which the default serviceCall.status from screen configuration was not taken taken over to the app
• Fixed a bug which led to the web containers not working
• Fixed a bug in which the default serviceCall.status from screen configuration was not taken taken over to the app
10.18.0
Oct 19, 2023
NEW FEATURES
• Session management improvements as well as automatic session renewal
• The Waze app can be used now for navigation
• Time Tasks can now be taken from the Activity Level as well.
• Support Shell Extensions on mobile
• The Permission OBJECTS_IN_THE_SAME_ORG_Level and OBJECTS_IN_THE_SAME_AND_CHILD_ORG_Level are respected on the mobile
• Session management improvements as well as automatic session renewal
• The Waze app can be used now for navigation
• Time Tasks can now be taken from the Activity Level as well.
• Support Shell Extensions on mobile
• The Permission OBJECTS_IN_THE_SAME_ORG_Level and OBJECTS_IN_THE_SAME_AND_CHILD_ORG_Level are respected on the mobile
10.17.0
Sep 14, 2023
NEW FEATURES
• Calculation Element in Smartform supports trigonometric functions like sin, cos, tan and sqrt
• Expression input validation which were set up in the smartform designer are now supported on mobile
• Screen Configuration is now available for the Address screen
• Calculation Element in Smartform supports trigonometric functions like sin, cos, tan and sqrt
• Expression input validation which were set up in the smartform designer are now supported on mobile
• Screen Configuration is now available for the Address screen
10.16.1
Aug 22, 2023
BUG FIXES
• Fixed that when a UDF is required and filled it, the save button is was still disabled
• Fixed that when a UDF is required and filled it, the save button is was still disabled
10.16.0
Aug 8, 2023
NEW FEATURES
• Expression input validation which were set up in the smartform designer are now supported on mobile
• A Company Setting was added for Diff-Syncing after Workflow Step execution
Equipment can be picked via scanning a barcode in Smartforms
• Attach files to a measurement point reading
• Inactive Measurement Points will not be displayed in the Measurement Point List
• Measurement Points which are a counter counting backwards will now be validated so that only a value can be entered which is indeed lower as the one before.
• Expression input validation which were set up in the smartform designer are now supported on mobile
• A Company Setting was added for Diff-Syncing after Workflow Step execution
Equipment can be picked via scanning a barcode in Smartforms
• Attach files to a measurement point reading
• Inactive Measurement Points will not be displayed in the Measurement Point List
• Measurement Points which are a counter counting backwards will now be validated so that only a value can be entered which is indeed lower as the one before.
10.15.0
Jul 13, 2023
NEW FEATURES
• Equipment hierarchy tab is now displayed
• It is now possible in smartforms to pick your Equipment by scanning a Barcode or QR code
• Filter Equipment list by Active/Inactive equipments
• Selection Lists can now be translated
• Equipment hierarchy tab is now displayed
• It is now possible in smartforms to pick your Equipment by scanning a Barcode or QR code
• Filter Equipment list by Active/Inactive equipments
• Selection Lists can now be translated
10.14.0
Jun 8, 2023
NEW FEATURES
• Search using Barcode Scanning on Equipment List and Material List
• Prefilling of fields on Equipment and Material Creation Screen using Barcode Scanning
• Conflict Resolution support for conflicts on Smartforms was now added; Note that the conflict resolution refers to conflicts on the DTOChecklistInstance, it does not refer to actual field-level conflicts within a Smartform
• It is now possible to change the filename but it is not possible to delete the file extension while renaming
• Search using Barcode Scanning on Equipment List and Material List
• Prefilling of fields on Equipment and Material Creation Screen using Barcode Scanning
• Conflict Resolution support for conflicts on Smartforms was now added; Note that the conflict resolution refers to conflicts on the DTOChecklistInstance, it does not refer to actual field-level conflicts within a Smartform
• It is now possible to change the filename but it is not possible to delete the file extension while renaming
10.13.0
May 15, 2023
NEW FEATURES
• Migration of Person list to card-based design
• Alignment of default sorting in Smartforms across platforms: Smartforms are sorted in a descending fashion by their status (open) and by their creation Date/Time
• Select multiple activities from different service calls on the Activity List to create a report–for example, for the Activities done for a specific business partner or equipment (Only available in preview mode)
• Measurement Points on Equipment
• Migration of Person list to card-based design
• Alignment of default sorting in Smartforms across platforms: Smartforms are sorted in a descending fashion by their status (open) and by their creation Date/Time
• Select multiple activities from different service calls on the Activity List to create a report–for example, for the Activities done for a specific business partner or equipment (Only available in preview mode)
• Measurement Points on Equipment
10.12.1
Apr 12, 2023
BUG FIXES
• Adressed sync issue related to Logbook Events
• Adressed sync issue related to Logbook Events
10.12.0
Apr 5, 2023
NEW FEATURES
• Supporting technician is now displayed on Activity detail screen
• Screen configuration for Contact Screen
• Supporting technician is now displayed on Activity detail screen
• Screen configuration for Contact Screen
10.11.0
Mar 7, 2023
NEW FEATURES
• Alignment of the person status screen with other platforms
• Business Partner module now supports searching by Street
• Alignment of the person status screen with other platforms
• Business Partner module now supports searching by Street
10.10.0
Feb 14, 2023
NEW FEATURES
• Update of the time recording list screen
• The floating action button is now hidden when scrolling down and is shown again when scrolling up
• Approval status is now shown on the Mileage screen
• Cancelled Activities are no longer displayed during group checkout
• Update of the time recording list screen
• The floating action button is now hidden when scrolling down and is shown again when scrolling up
• Approval status is now shown on the Mileage screen
• Cancelled Activities are no longer displayed during group checkout
10.9.1
Jan 23, 2023
BUG FIXES
• Fixed issue with UDF selection in Inline Mileage Screen
• Fixed validation expressions for Mileage screen (screen configuration)
• Fixed issue with UDF selection in Inline Mileage Screen
• Fixed validation expressions for Mileage screen (screen configuration)
SAP Field Service Management FAQ
Click here to learn how to download SAP Field Service Management in restricted country or region.
Check the following list to see the minimum requirements of SAP Field Service Management.
iPhone
Requires iOS 16.0 or later.
iPad
Requires iPadOS 16.0 or later.
SAP Field Service Management supports English, Arabic, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish
