Service Café

Free

1.2.16for iPhone, iPad and more

9.3

3 Ratings

McDonald's Corporation

Developer

42.7 MB

Size

Oct 10, 2018

Update Date

Business

Category

Age Rating

App Store Developer Website

Age Rating

Apps in this category do not contain restricted content.

Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

Service Café Screenshots

iPad

iPhone

About Service Café

This application is created for users of McDonald’s Corporation ServiceCafe IT Service Desk only. Access is protected by valid credentials.

This application offers the following features:
- View list of active tickets including title, description, and status
- View ticket details
- Create new ticket
- Call or chat to service desk personnel
- Request a call back from service desk personnel
- Change password
- Reset password
- Approver tasks
- System dashboard

The application allows optional push notifications containing status updates.

What's New in the Latest Version 1.2.16

Last updated on Oct 10, 2018

Old Versions

- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"

Version History

1.2.16

Oct 10, 2018

- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"

1.2.15

May 6, 2018

- Access to Tech Bar functionality through Quick Menu

1.2.14

Jan 12, 2018

A minor update for tickets submitted from the mobile app.

1.2.13

Oct 24, 2017

- System Dashboard now shows major incidents assigned to GTS and GES assignment groups
- Defect fixes

1.2.12

Aug 16, 2017

- Additional service desk numbers
- UI improvements and defect fixes
- Assignment group incident watchlist on System Dashboard

1.2.11

Jul 7, 2017

- RFM dashboard phase-2 enhancements

1.2.10

Jun 26, 2017

- Defect fixes

1.2.9

May 15, 2017

- Major incidents for JIRA added to system dashboard

1.2.8

May 2, 2017

- Defect fixes
- App analytics improvements

1.2.7

Apr 13, 2017

- UI improvements

1.2.6

Apr 6, 2017

- Updated service desk number for Singapore and UAE
- Remember me feature for auto login
- Defect fixes

1.2.4

Feb 6, 2017

- Defect fixes and performance improvements

1.2.3

Jan 20, 2017

- RFM2 Dashboard

1.2.1

Jan 13, 2017

- Defect fixes for Chat Service Desk

1.2.0

Jan 3, 2017

- Approver tasks
- Service desk phone numbers for UAE and Singapore

1.1.3

Sep 26, 2016

- Change password functionality
- Improved Reset Password functionality
- Defect Fixes
- Performance improvements

1.1.1

May 12, 2016

- Fix for default Canadian service desk number when iPhone's region setting is set to Canada.

1.1.0

May 3, 2016

- Chat service desk functionality
- Call service desk functionality now have a Canada number
- Fixed an issue with the app installation on iPhone 4S, iPhone 5 and iPhone 5C devices

1.0.10

Apr 25, 2016

- Defect fixes in Password Reset and Call Me Back functionalities
- UI improvements in Request Detail functionality
- Fix for an issue where Apple App Store was not allowing the app to install on iPhone 5
- Improvements in logic to retrieve user's Requests list

1.0.9

Apr 19, 2016

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