Service Pro Mobile 3
Free
3.30.3for iPhone, iPad and more
Age Rating
Service Pro Mobile 3 Screenshots
About Service Pro Mobile 3
Mobile Field Service Software
Improve Customer Satisfaction, Increase Technician Utilization and Boost Service Efficiency with Service Pro® Mobile
Your customers have higher expectations.
Help your field service technicians exceed them.
Field service organizations that empower their service technicians with real time customer, asset, inventory, warranty and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly, and at a higher first time response success rate.
Why Service Pro Mobile?
A more informed technician is more productive! Empower your field service techs with immediate information to get the job done right, on the first call.
• Service Pro Mobile works anywhere - Service technicians can record work in areas with or without wireless network connectivity.
• Service Pro Mobile is easy to use - The mobile field service management features of Service Pro Mobile are intuitively laid out and use the device's native navigation.
• Service Pro Mobile is a seamless extension of Service Pro - Stop wasting effort! Integration with Service Pro® extends world class field service productivity to the field.
• Service Pro Mobile deployment options - On-premise or cloud.
• Service Pro Mobile does work orders and inspections - Technicians that perform work orders and inspections need just one device and just one app - Service Pro Mobile.
• Optionally capture GPS records at important steps of the order process. (Continued use of GPS running in the background can dramatically decrease battery life.)
• Service Pro Mobile can integrate to your ‘home office’ system – Enjoy company-wide field service automation by using Service Pro Mobile with your home office system, or our own Service Pro system.
What can Service Pro Mobile do?
Service Pro Mobile includes many paperless service management capabilities for field service technicians:
• Service Technician Status
• Service Technician Calendar
• Work Order Management:
• Site Contacts
• Site Equipment Assets
• Technician Time Tracking
• Inventory Tracking
• Asset Inspections
• Photo Capture
• Signature Capture
• Technician Location Tracking using Device's GPS (This data can be viewed in the app by selecting Tech Locations from the main menu).
Note: Continued use of GPS running in the background can dramatically decrease battery life.
Note: Our app allows the use of http connections and old versions of TLS for compatibility with user-configured systems. Please use https and TLS 1.2 if possible.
Improve Customer Satisfaction, Increase Technician Utilization and Boost Service Efficiency with Service Pro® Mobile
Your customers have higher expectations.
Help your field service technicians exceed them.
Field service organizations that empower their service technicians with real time customer, asset, inventory, warranty and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly, and at a higher first time response success rate.
Why Service Pro Mobile?
A more informed technician is more productive! Empower your field service techs with immediate information to get the job done right, on the first call.
• Service Pro Mobile works anywhere - Service technicians can record work in areas with or without wireless network connectivity.
• Service Pro Mobile is easy to use - The mobile field service management features of Service Pro Mobile are intuitively laid out and use the device's native navigation.
• Service Pro Mobile is a seamless extension of Service Pro - Stop wasting effort! Integration with Service Pro® extends world class field service productivity to the field.
• Service Pro Mobile deployment options - On-premise or cloud.
• Service Pro Mobile does work orders and inspections - Technicians that perform work orders and inspections need just one device and just one app - Service Pro Mobile.
• Optionally capture GPS records at important steps of the order process. (Continued use of GPS running in the background can dramatically decrease battery life.)
• Service Pro Mobile can integrate to your ‘home office’ system – Enjoy company-wide field service automation by using Service Pro Mobile with your home office system, or our own Service Pro system.
What can Service Pro Mobile do?
Service Pro Mobile includes many paperless service management capabilities for field service technicians:
• Service Technician Status
• Service Technician Calendar
• Work Order Management:
• Site Contacts
• Site Equipment Assets
• Technician Time Tracking
• Inventory Tracking
• Asset Inspections
• Photo Capture
• Signature Capture
• Technician Location Tracking using Device's GPS (This data can be viewed in the app by selecting Tech Locations from the main menu).
Note: Continued use of GPS running in the background can dramatically decrease battery life.
Note: Our app allows the use of http connections and old versions of TLS for compatibility with user-configured systems. Please use https and TLS 1.2 if possible.
Show More
What's New in the Latest Version 3.30.3
Last updated on Apr 3, 2024
Old Versions
- If a user creates an Order from a piece of Equipment, that Equipment is now added to the Order and set as the Selected Service Item.
- The Order Note contents field now allows you to enter full updates before saving and sending to back office. Previously, it would save and send prematurely.
- Signature email and full name fields no longer truncate entries after an apostrophe or quote mark. These fields containing an apostrophe or quote mark now appear properly.
- Technicians no longer experience sync errors when syncing data associated with service items that are deleted in back office.
- The Order Note contents field now allows you to enter full updates before saving and sending to back office. Previously, it would save and send prematurely.
- Signature email and full name fields no longer truncate entries after an apostrophe or quote mark. These fields containing an apostrophe or quote mark now appear properly.
- Technicians no longer experience sync errors when syncing data associated with service items that are deleted in back office.
Show More
Version History
3.30.3
Apr 3, 2024
- If a user creates an Order from a piece of Equipment, that Equipment is now added to the Order and set as the Selected Service Item.
- The Order Note contents field now allows you to enter full updates before saving and sending to back office. Previously, it would save and send prematurely.
- Signature email and full name fields no longer truncate entries after an apostrophe or quote mark. These fields containing an apostrophe or quote mark now appear properly.
- Technicians no longer experience sync errors when syncing data associated with service items that are deleted in back office.
- The Order Note contents field now allows you to enter full updates before saving and sending to back office. Previously, it would save and send prematurely.
- Signature email and full name fields no longer truncate entries after an apostrophe or quote mark. These fields containing an apostrophe or quote mark now appear properly.
- Technicians no longer experience sync errors when syncing data associated with service items that are deleted in back office.
3.30.2
Mar 6, 2024
- Technicians can now search for special characters when adding Order Lines. This improvement makes searches more accurate when handling inventory lines with dimensional characters.
- Apple introduced the “Smart Punctuation” keyboard setting starting with iOS11 devices. This unintentionally interfered with searching using quote characters. This setting is now turned off in Service Pro Mobile, allowing technicians to perform more accurate searches and save time.
- Apple introduced the “Smart Punctuation” keyboard setting starting with iOS11 devices. This unintentionally interfered with searching using quote characters. This setting is now turned off in Service Pro Mobile, allowing technicians to perform more accurate searches and save time.
3.30.1
Feb 7, 2024
- Mobile now appropriately handles retrieving order-related data from Service Pro (e.g., order lines, scope tasks for Vista customers) where the number of records to be returned exceeds 10,000.
3.30.0
Jan 10, 2024
- Mobile now appropriately handles retrieving order-related data from Service Pro (e.g., order lines, scope tasks for Vista customers) where the number of records to be returned exceeds 10,000.
3.29.12
Dec 13, 2023
Mobile now appropriately handles retrieving order-related data from Service Pro (e.g., order lines, scope tasks for Vista customers) where the number of records to be returned exceeds 10,000.
3.29.11
Nov 15, 2023
- Auto-sync only: Enhancements were made to ensure new Order Lines are assigned to the appropriate Service Items.
3.29.10
Oct 18, 2023
- The My Map Tech Status now displays the most recent date that a Tech Location was last updated.
- The Inspection Time Field now displays the correct time in the user’s local time zone.
- The Inspection Time Field now displays the correct time in the user’s local time zone.
3.29.9
Sep 20, 2023
- Searching for the Equipment Type Picker on the Bulk Inspect section now filters and displays the selected equipment accurately.
- Improvements were made to ensure that Service Tech Order Lines are consistently created with their corresponding Actual Times.
- Improvements were made to ensure that Service Tech Order Lines are consistently created with their corresponding Actual Times.
3.29.8
Aug 23, 2023
- Manually entering Actual Time start or end times no longer overwrites entered times when near the Daylight Savings Time change.
- Date/Time pickers in the app no longer show tomorrow's date as 'Today' when close to midnight.
- Date/Time pickers in the app no longer show tomorrow's date as 'Today' when close to midnight.
3.29.6
Jun 28, 2023
- Manually entering Actual Time start or end times no longer overwrites entered times when near the Daylight Savings Time change.
- Date/Time pickers in the app no longer show tomorrow's date as 'Today' when close to midnight.
- Date/Time pickers in the app no longer show tomorrow's date as 'Today' when close to midnight.
3.29.4
May 3, 2023
- Now you can access XOi Vision through Service Pro Mobile.
- If the most recent Labor Order Line is deleted and multiple Actual Times are allowed on one Order Line, new Actual Time records are no longer assigned to that deleted Order Line.
- Users without deletion rights can no longer delete Actual Time or Labor Order Lines.
- If the most recent Labor Order Line is deleted and multiple Actual Times are allowed on one Order Line, new Actual Time records are no longer assigned to that deleted Order Line.
- Users without deletion rights can no longer delete Actual Time or Labor Order Lines.
3.29.3
Apr 5, 2023
- When AllowManyActualTimesPerTechLine is on and mobile adds a new Actual Time record to an already-synced Order Line, if back office deletes it before the new Actual Time is synced, the Order Line is recreated.
- Completed inspections no longer appear as incomplete on order summary screens when viewed during a data sync.
- New Auto-Sync allows for automatic, faster syncing between SPM3 and back office. Technicians no longer need to manually sync if Auto-Sync is enabled on a company level.
- Completed inspections no longer appear as incomplete on order summary screens when viewed during a data sync.
- New Auto-Sync allows for automatic, faster syncing between SPM3 and back office. Technicians no longer need to manually sync if Auto-Sync is enabled on a company level.
3.29.2
Mar 8, 2023
- Better messaging helps technicians know if re-syncing the Inspection Result completes successfully. If not, technicians can still access it in read-only mode until the re-sync is complete.
- Inspection Result data no longer potentially gets associated with multiple duplicated OrderLines if an Inspection Result was being synced to back office for the first time as part of the Payment Data Sync.
- Inspection Result data no longer potentially gets associated with multiple duplicated OrderLines if an Inspection Result was being synced to back office for the first time as part of the Payment Data Sync.
3.29.1
Feb 8, 2023
- Enhancements have been made regarding Actual Time records overlapping
- Saving a blank signature closes the signature pad and leaves the signature field blank
- Technicians can no longer add annotations on a Call Note image
- Vista only: Users can view an equipment’s PM parts on the Equipment Details screen and the Order Summary screen, as well as add them to Inventory Order Lines
- Saving a blank signature closes the signature pad and leaves the signature field blank
- Technicians can no longer add annotations on a Call Note image
- Vista only: Users can view an equipment’s PM parts on the Equipment Details screen and the Order Summary screen, as well as add them to Inventory Order Lines
3.29.0
Jan 11, 2023
- When a technician completes an inspection and syncs their data, back office users can successfully generate and view the inspection report.
- The sync process for Actual Time records has been updated to ensure that a second sync is performed in the off chance an error occurs during the first sync.
- Technicians can now edit the Sort Order on the Extended Parts Period field or the Extended Labor Period field on Equipment or Service Item record through FVS and view those changes on the record.
- The sync process for Actual Time records has been updated to ensure that a second sync is performed in the off chance an error occurs during the first sync.
- Technicians can now edit the Sort Order on the Extended Parts Period field or the Extended Labor Period field on Equipment or Service Item record through FVS and view those changes on the record.
3.28.12
Dec 14, 2022
- Mobile users can now see the dates associated with labor entries on the Order Summary screen. If multiple actual time entries are associated with an order line, a date range appears for the time entry.
- When using the mobile device to create a new work order for a customer, users can now search for a site based on the site address.
- When using the mobile device to create a new work order for a customer, users can now search for a site based on the site address.
3.28.11
Nov 16, 2022
- Users with the appropriate mobile right can reassign their appointments to another technician. This mobile right is available in Service Pro 10.28.11.
- At your request, MSI can set a new tenant-level option that allows users to install all eligible serial numbers for an inventory line at a customer site.
- All purchase order editing functionality is now controlled by the Purchase Order - Edit mobile right, replacing Purchase Order - Edit Only New.
- At your request, MSI can set a new tenant-level option that allows users to install all eligible serial numbers for an inventory line at a customer site.
- All purchase order editing functionality is now controlled by the Purchase Order - Edit mobile right, replacing Purchase Order - Edit Only New.
3.28.10
Oct 19, 2022
- Improved user experience for sending system logs and data exports.
- Behind-the-scenes technical changes reliably sync completed inspections.
- Elapsed Time appears the same on the Punch Clocks list and in the punch clock details when stopping a running punch clock by starting another punch clock.
- Total Hours and Repair Time appear the same when an actual time record is created from a punch clock.
- Behind-the-scenes technical changes reduce the occurrence of runtime exception errors.
- Behind-the-scenes technical changes reliably sync completed inspections.
- Elapsed Time appears the same on the Punch Clocks list and in the punch clock details when stopping a running punch clock by starting another punch clock.
- Total Hours and Repair Time appear the same when an actual time record is created from a punch clock.
- Behind-the-scenes technical changes reduce the occurrence of runtime exception errors.
3.28.9
Sep 21, 2022
- Users now have the ability to override the Unit Cost and Unit Price of any Order line.
- Users can export their database and system logs without logging out.
- Punch clocks work as expected when the MobilePunchClockRoundingAction tenant is set to Standard and the MobilePunchClockRoundingInterval tenant is set to a value greater than one.
- Users can export their database and system logs without logging out.
- Punch clocks work as expected when the MobilePunchClockRoundingAction tenant is set to Standard and the MobilePunchClockRoundingInterval tenant is set to a value greater than one.
3.28.8
Aug 24, 2022
- Unanswered questions on completed inspections appear as a blank space instead of an empty field.
- Starting a punch clock by changing an appointment status stops any running punch clocks that were started manually.
- Starting a punch clock by changing an appointment status stops any running punch clocks that were started manually.
3.28.7
Jul 27, 2022
- Users assigned the Inspection - Preview right can now view Inspection version numbers within the Inspections tab.
- Display changes have been made regarding Warranty information on the Equipment details screen and Service Item details screens.
- If a mobile user overwrites an existing Order Summary Signature by leaving the signature blank, the signature is deleted and the deletion successfully syncs to back office
- Display changes have been made regarding Warranty information on the Equipment details screen and Service Item details screens.
- If a mobile user overwrites an existing Order Summary Signature by leaving the signature blank, the signature is deleted and the deletion successfully syncs to back office
3.28.6
Jun 29, 2022
- Order line descriptions are now displayed in place of the Master Record description on order lines.
- Users can now select, copy, and paste from Read-only fields.
- When a user searches by technician name or number, the service tech number is displayed alongside the technician's name in the results.
- Users can now select, copy, and paste from Read-only fields.
- When a user searches by technician name or number, the service tech number is displayed alongside the technician's name in the results.
3.28.5
Jun 6, 2022
- Technicians can successfully capture and save an annotated image on a new Oder Note even if the Order Note had been synced to back office prior.
- Technicians can now successfully change and save the Note Type of an Order Note even if the Order Note had been synced to back office prior.
- Technicians can now successfully change and save the Note Type of an Order Note even if the Order Note had been synced to back office prior.
3.28.4
May 4, 2022
- The ServiceableItemDisplayProperties option allows users to view user defined choice list values on equipment records.
- Users can successfully view the Meter Readings screen
- Vista: Back office users can assign default labor codes to an appointment status for timekeeping and payroll purposes
- If a task or inventory order line has a checklist associated with it, syncing the device before the checklist is completed no longer results in the checklist results being removed from the order line.
- Users can successfully view the Meter Readings screen
- Vista: Back office users can assign default labor codes to an appointment status for timekeeping and payroll purposes
- If a task or inventory order line has a checklist associated with it, syncing the device before the checklist is completed no longer results in the checklist results being removed from the order line.
3.28.3
Apr 6, 2022
- You can now upload additional document types, including PDF and CAD files, as order note attachments. Any file type in the device’s file picker can now be attached. File size limitations apply if set by your company.
- The time elapsed now appears correctly when changing the technician on a punch clock.
- Attachments are now removed from device storage when the related order is removed from the device, and when the designated time period for attachments to be stored is exceeded.
- The time elapsed now appears correctly when changing the technician on a punch clock.
- Attachments are now removed from device storage when the related order is removed from the device, and when the designated time period for attachments to be stored is exceeded.
Service Pro Mobile 3 FAQ
Click here to learn how to download Service Pro Mobile 3 in restricted country or region.
Check the following list to see the minimum requirements of Service Pro Mobile 3.
iPhone
Requires iOS 9.0 or later.
iPad
Requires iPadOS 9.0 or later.
iPod touch
Requires iOS 9.0 or later.
