ServiceDesk Plus MSP
IT help desk software for MSPs
Free
5.8for iPhone, iPad and more
Age Rating
ServiceDesk Plus MSP Screenshots
About ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
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What's New in the Latest Version 5.8
Last updated on Mar 12, 2024
Old Versions
1. FAFR Support: When creating or editing requests from the ServiceDesk Plus MSP mobile app, administrators can enable field and form rules by selecting the "Enable Field and Form Rules for Mobile App" option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
However, scripts cannot be executed through Field and Form Rules for requests created or edited via the mobile app.
This feature has been supported from server build 14700.
2. Mobile app & server compatibility check: The app now checks and redirects users to their respective mobile application when attempting to use the SDP/SCP product server in the SDPMSP mobile application.
This feature has been supported from server build 14505.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
However, scripts cannot be executed through Field and Form Rules for requests created or edited via the mobile app.
This feature has been supported from server build 14700.
2. Mobile app & server compatibility check: The app now checks and redirects users to their respective mobile application when attempting to use the SDP/SCP product server in the SDPMSP mobile application.
This feature has been supported from server build 14505.
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Version History
5.8
Mar 12, 2024
1. FAFR Support: When creating or editing requests from the ServiceDesk Plus MSP mobile app, administrators can enable field and form rules by selecting the "Enable Field and Form Rules for Mobile App" option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
However, scripts cannot be executed through Field and Form Rules for requests created or edited via the mobile app.
This feature has been supported from server build 14700.
2. Mobile app & server compatibility check: The app now checks and redirects users to their respective mobile application when attempting to use the SDP/SCP product server in the SDPMSP mobile application.
This feature has been supported from server build 14505.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
However, scripts cannot be executed through Field and Form Rules for requests created or edited via the mobile app.
This feature has been supported from server build 14700.
2. Mobile app & server compatibility check: The app now checks and redirects users to their respective mobile application when attempting to use the SDP/SCP product server in the SDPMSP mobile application.
This feature has been supported from server build 14505.
5.7
Oct 18, 2023
1. Multi-Factor Authentication has been supported from server build 14500.
2. Reply Templates have been supported from server build 14500.
3. Now you can access attachments in a conversation via mobile app from server build 14500.
4. The issue where multi-line description entered while creating a request on the mobile app appeared as a single line on the web has been resolved.
2. Reply Templates have been supported from server build 14500.
3. Now you can access attachments in a conversation via mobile app from server build 14500.
4. The issue where multi-line description entered while creating a request on the mobile app appeared as a single line on the web has been resolved.
5.6
Aug 3, 2023
- The Billing Work Log feature for Request with Charge Per Hour Contract has been supported from server build 14200
- Include non-operational hours option has been supported in the Work Log from server build 13000
- Is Billable option is now available for all work logs
- Include non-operational hours option has been supported in the Work Log from server build 13000
- Is Billable option is now available for all work logs
5.5.1
Jul 24, 2023
Resolved few bugs related to the user interface on the login page.
5.5
Jun 28, 2023
- Added support for Login via SAML Authentication from build number 14200. Users can now authenticate using SAML for enhanced security and convenience.
- Improved API functionality for searching and selecting approvers in the request add approval form.
- Improved API functionality for searching and selecting approvers in the request add approval form.
5.4
May 3, 2023
1. This version is compatible with the sever build 14200.
2. Account selection list now shows more than 100 accounts along with API Search functionality (from server build number 10604).
3. Account selection field included in Add Request form (from server build number 14200).
4. New theme colors added.
2. Account selection list now shows more than 100 accounts along with API Search functionality (from server build number 10604).
3. Account selection field included in Add Request form (from server build number 14200).
4. New theme colors added.
5.3
Feb 6, 2023
1. The APIs of Task, Task-Worklog, Attachment have been migrated to latest v3 version from build number 14000.
2. API Search supported for Task list.
3. Earlier an Internal Error occurred while Adding a Request with multiple attachments. This issue has been fixed from build number 10604.
2. API Search supported for Task list.
3. Earlier an Internal Error occurred while Adding a Request with multiple attachments. This issue has been fixed from build number 10604.
5.2
Dec 21, 2022
1. Introducing Tab Bar, to make app exploration effortless.
2. App Shortcuts, a quick way to get one or more tasks done with your app.
3. Issues related to Call Requester action in Request detail page has been fixed.
2. App Shortcuts, a quick way to get one or more tasks done with your app.
3. Issues related to Call Requester action in Request detail page has been fixed.
5.1.1
Nov 1, 2022
Earlier, a few users faced an 'Internal error' when logging into the application due to a missing parameter in the API request. This issue has been fixed.
5.1
Oct 28, 2022
1. You can now take actions on Request approvals and Change approvals (from server build number 10604)
2. APIs of Request Worklogs and Request Approvals have been migrated to v3 (from server build number 13000)
3. Multi Level Approvals supported in Request module (from server build number 13000)
4. Captcha image supported during login (from server build number 13000)
5. Bug fixes and improvements
2. APIs of Request Worklogs and Request Approvals have been migrated to v3 (from server build number 13000)
3. Multi Level Approvals supported in Request module (from server build number 13000)
4. Captcha image supported during login (from server build number 13000)
5. Bug fixes and improvements
5.0.3
Aug 24, 2022
1. The following Push Notification related issues have been fixed.
a. Wrong badge number on App icon.
b. Notification deregistration issue.
c. Tap on notification was not taking to its detail view.
2. The rich text description was displayed along with its HTML tags while replying to a request. It has been fixed.
a. Wrong badge number on App icon.
b. Notification deregistration issue.
c. Tap on notification was not taking to its detail view.
2. The rich text description was displayed along with its HTML tags while replying to a request. It has been fixed.
5.0.2
Aug 4, 2022
Bug fixes and performance improvements.
5.0.1
Jul 25, 2022
1. “Invalid Json” error shown when the app launched without server or internet connection. This issue has been fixed.
2. Performance improvements.
3. Bug fixes.
2. Performance improvements.
3. Bug fixes.
5.0
Jun 15, 2022
1. Login via V3 API is supported from build number 10604 for the following login methods: Local Authentication, Active Directory Authentication, and LDAP Authentication.
2. Support for Add, Edit Request template from build number 10604
3. New V3 API changes added for Request module from build number 10604.
4. Minor bug fixes.
2. Support for Add, Edit Request template from build number 10604
3. New V3 API changes added for Request module from build number 10604.
4. Minor bug fixes.
4.3
Jul 28, 2021
Siri Shortcuts: Quickly access Request details with Siri Shortcuts by adding personalized phrase.
4.2.7
Jun 23, 2021
1. In add request, requester search showing wrong account details. This issue has been fixed.
2. iOS 14 related issue fixes.
3. Performance improvements.
2. iOS 14 related issue fixes.
3. Performance improvements.
4.2.6
Oct 19, 2020
Earlier, all tasks were listed on changing any task-filter. This issue has been fixed (Server build 10512 or above).
4.2.5
Oct 14, 2020
General fixes and stability improvements.
4.2.4
Jul 13, 2020
1. Earlier, the app crashed when the swipe gesture in request detail was used rapidly. This issue has been fixed.
2. Minor bug fixes.
2. Minor bug fixes.
4.2.3
Apr 23, 2020
Push Notification related issue is fixed
4.2.2
Feb 18, 2020
1. This version supports “WorkLog Type” for Task WorkLog.
2. Earlier, the app crashed while loading the attachment list. This issue has been fixed.
3. iOS 13 related issues and other minor issues have been fixed.
2. Earlier, the app crashed while loading the attachment list. This issue has been fixed.
3. iOS 13 related issues and other minor issues have been fixed.
4.2.1
Jan 25, 2020
1. Support for updating field staff’s current location to the ServiceDesk Plus MSP server from build number 10500.
2. Bug fixes.
2. Bug fixes.
4.2
Jan 24, 2020
Support for updating field staff’s current location to the ServiceDesk Plus MSP server from build number 10500.
4.1.3
Dec 11, 2019
General fixes and stability improvements.
4.1.2
Jun 4, 2019
1. The “CC” field for reply-request is now auto-filled with the values of “E-mail Id(s) To Notify”.
2. For “Sample Account”, the app crashed while adding a work log for the task. It has been fixed.
3. Minor bug fixes.
2. For “Sample Account”, the app crashed while adding a work log for the task. It has been fixed.
3. Minor bug fixes.
ServiceDesk Plus MSP FAQ
Click here to learn how to download ServiceDesk Plus MSP in restricted country or region.
Check the following list to see the minimum requirements of ServiceDesk Plus MSP.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
ServiceDesk Plus MSP supports English, Arabic, Bosnian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
