MAX Service Desk requires a MAX Remote Management account
Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs.
Features in MAX Service Desk Mobile include:-
- Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.).
- Manage, filter and update your support tickets remotely.
- Sign off tickets with digital signatures and add photos to ticket comments.
- View customer information, contacts and related tickets.
- Get customer insights available through LogicCards.
About MAX Service Desk
MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.
* Now supports 2FA authentication
* App can now be used with custom domains
* Manage customer sites
* Edit and remove ticket tasks
* Reschedule Site Visits
* Starred Site Visits, Tickets and Customers
* Combined Ticket History with Responses
* Configurable distance units
* Custom start up screen
* Get directions to POI around site visits
* Improved design
* Comments renamed to Responses
* Resolved date format issues in Costs, Time Entries, Site Visits and Scheduled Tickets where the local date format differed from the web app's date format.
* General list performance improvements
* Ticket sorting not bypassing local cache has been resolved
* Saving information now gives visual indication of processing
* iOS status bar activity indicator now displays when accessing network.
- 62.4 MB
- Update Date:
- SolarWinds MSP UK Ltd
Safe to Download
AppPure.com and the download link of this app are 100% safe. The download link of this app will be redirected to the official App Store site, thus the app is original and has not been modified in any way.Got it