5.720.1
2026-05-26
New Features
- Create and edit work orders and materials directly from your mobile device
- Expanded custom search on assets for faster lookups in the field
Improvements
- Backlog tab now sorts by creation order and filters to only your assigned work orders
- Smoother image loading in work order forms — no more content jumping or flickering
- Added the ability to filter out specific divisions
Bug Fixes
- Fixed an issue where form fields appeared empty in Salesforce after marking a form as Complete
- Fixed a UI lockup that could occur after completing a Pre-Job Form
- Resolved session errors and a crash that could force an app relaunch
- Signature names now save correctly when captured via mobile card
- General stability improvements and bug fixes
5.719.4
2026-05-04
Bug fixes and improvements based on your feedback:
- Backlog list no longer reorders when a work order is reassigned
- Create Work Order — accounts and contacts now load correctly without a full sync
- Profile-based forms now display correctly on the Create Work Order screen
- Work order history is now read-only — asset forms can no longer be accidentally edited
- Barcode scanning — UPC codes now appear when browsing materials without needing to add them first
- Asset screen layout fixed — no more white space or clipped Child Assets section
- Asset history moved to the Asset detail screen for easier access
- Photo capture — new option to take photos without requiring a comment
- iOS 26 — fixed white circle artifacts appearing on nav bar buttons and the loading spinner
- App version now reports correctly to the server
5.719.3
2026-05-01
Bug fixes and improvements based on your feedback:
- Backlog list no longer reorders when a work order is reassigned
- Create Work Order — accounts and contacts now load correctly without a full sync
- Profile-based forms now display correctly on the Create Work Order screen
- Work order history is now read-only — asset forms can no longer be accidentally edited
- Barcode scanning — UPC codes now appear when browsing materials without needing to add them first
- Asset screen layout fixed — no more white space or clipped Child Assets section
- Asset history moved to the Asset detail screen for easier access
- Photo capture — new option to take photos without requiring a comment
- iOS 26 — fixed white circle artifacts appearing on nav bar buttons and the loading spinner
- App version now reports correctly to the server
5.718.4
2026-04-01
- App preserves in-progress detail edits during sync and refresh
5.718.2
2026-03-25
NEW FEATURES
- Supervisor Field Worker Filter: Supervisors can now quickly filter the work order list by a specific field worker, making team management faster than ever.
- Customizable Work Order Detail Sections: Administrators can now configure which details appear directly on the work order screen and which are tucked into a separate details page.
PERFORMANCE
- Faster Inventory Loading: The Inventory screen now loads dramatically faster. What used to take over 20 seconds now loads in a fraction of the time.
BUG FIXES
- Work order cards on the Backlog tab now display the correct scheduled date and time.
- All three configured asset card fields now display properly throughout the app.
- The Inventory tab on iPad now loads content immediately without requiring a search first.
- Segment particle counts are now saved reliably on work orders.
- The attachment refresh button is now fully visible and accessible on iPad.
- Asset template fields marked as read-only now correctly appear as non-editable in the app.
RELIABILITY AND STABILITY
- Offline time blocks are now synced in the correct order when reconnecting, preventing scheduling conflicts.
5.717.5
2026-02-27
What’s New in Version 5.717
This update focuses on reliability, performance, and improved controls.
New
- Added permission controls to allow administrators to prevent material creation from the mobile app.
Improvements
- Better work order sorting and display.
- Work orders in Billed status can now be viewed in read-only mode.
- Support for new asset serial number fields.
- Improved attachment support when creating work orders.
- Improved account filtering for more accurate record selection.
Fixes
- Fixed issues with time tracking, automatic time blocks, and time block prompts.
- Resolved cases where work order details or forms didn’t save.
- Fixed picklist and form display issues on work orders and assets.
- Restored visibility of asset attachments and material names.
- Resolved asset linking errors.
- Reduced excessive syncing and app glitches.
- Improved location update behavior to prevent unnecessary background updates.
- Fixed contact profile display issues on work orders.
5.716.3
2026-01-30
- Fixed Fieldworker app version not updating
- Fixed Work Order form exit behavior
- Fixed login crash logs and diagnostics
- Improved signature name validation
- Improved description editing
- Resolved incorrect IDs in certain workflows
- Improved time block activity prompts
- Fixed autocomplete crash on Team screen
- Improved handling of objects not returned during parsing
5.715.1
2026-01-14
We’ve made several improvements to make your day-to-day work smoother and more reliable:
- Improved stability and performance when loading the app and syncing data
- Fixed issues with work order lists refreshing and displaying correctly
- Resolved problems with asset search and filtering
- Improved handling of time tracking to prevent missing or duplicate time entries
- Fixed issues with assigning and updating work orders
- Reduced unnecessary image reloading during syncs
- Addressed UI flickering and other visual inconsistencies
- Improved reliability of signature uploads
5.714.2
2025-12-10
**ServiceEcho iOS – Version 5.714.2**
This update includes several improvements to make Work Orders, Materials, and Inventory more reliable and easier to use.
### What’s Improved
* Pull-to-refresh now correctly updates Services and Materials.
* Warehouse-related issues for ODC have been resolved.
* Materials can now be deleted without errors.
* The Work Order screen no longer triggers duplicate API calls, improving performance and reducing delays.
* Taxes now apply correctly in all situations.
* Completed time blocks no longer appear at the same time.
* Error messages are clearer when required information is missing.
* You can no longer open a Work Order during a refresh, preventing incomplete or outdated views.
* The app now prevents starting a Work Order until it has fully loaded.
* The Inventory Asset account selector now shows all accounts as expected.
* The Asset Card now appears in the correct selector.
* Added more background diagnostics to help improve future reliability.
Thanks for using ServiceEcho! We’re committed to continuous improvements to keep your workflows smooth and dependable.
5.713.3
2025-11-27
Enhanced Contact Screen Integration – A revamped UI integration improves how contacts are displayed and interacted with in the app.
Asset Management Improvements – Added a dedicated asset selector card for mobile and improved search functionality. Fixed an issue where assets sometimes failed to load on work orders.
Account & Contact Linking – Introduced better linking between accounts and contacts via the Account API to ensure relationships are accurately represented.
Team Checkout & Minute Check Features – Added tools for team members to check in/out and log minutes worked, streamlining time tracking.
Backlog Work Order Fixes – Resolved an issue where users couldn’t see certain field messages and corrected a bug where assigned backlog work orders were stuck in read‑only mode.
Timeblock Handling – Addressed anomalies when multiple time blocks were in progress, ensuring accurate total time calculations.
Picklist Clear Option – Added a clear button to picklist fields for easier selection reset.
Tax Logging Adjustment – Fixed incorrect behavior in how taxes are applied and logged on transactions.
Work Order Interaction – Added safeguards to stop a work order from being started before it fully loads.
General Fixes & Stability Enhancements – Various minor bug fixes and performance improvements to make the app run more smoothly.
5.711.20
2025-10-15
Fixes for the following issues:
- Nested Services and Materials for Segments showing incorrectly
- Customer notes not showing full note
- Time blocks with no Activities or no Work Orders
- Error hitting next on Work Order Forms
- Signature not uploading
5.711.12
2025-09-09
- Performance improvements and bug fixes
5.710.3
2025-08-11
- bug fixes
5.710.2
2025-07-10
We've fixed an issue where required Work Order Form detail values weren't being validated when completing a Work Order. Now, all required Work Order Form items and their associated detail values will be properly checked for completion, ensuring data accuracy and consistency across platforms.
5.710.1
2025-06-25
What's New & Improved
We've been hard at work enhancing your experience, and this release brings some key improvements and important bug fixes.
• Today Tab Supervisor View Enhanced: We redesigned the Today tab in the Supervisor View to be more intuitive and aligned with the non-supervisor view. It's now time-block based, meaning you'll see work orders scheduled for attendance that day, rather than just filtering by the work order's start date. This provides a more accurate and immediate overview of your team's daily tasks.
• Work Order Forms: "Discard" Button: For clearer actions, we updated the "X" button on Work Order Forms to "Discard." This change makes it more explicit that clicking this button will discard any unsaved changes.
Bug Fixes
We've squashed some pesky bugs to make your experience smoother:
• Close Button Color: The issue where the close button color on form views was not visible has been resolved.
• Status Reversion: No more unexpected Work Order status reversions! Your changes will now stick without errors.
• Service Deletion: Services can now be deleted correctly, following the profile guide.
• Unassigned Work Orders: Unassigned work orders will now correctly be removed from the app.
5.708.1
2025-04-30
New Features & Improvements
• Improved form input with auto field focus and “Next” key navigation for smoother data entry.
• Optimized material downloads to fetch only relevant data, improving performance and reducing load times.
Bug Fixes
• Fixed a bug where users could not leave date value on forms as blank and were forced to enter date.
• Fixed issue where date fields displayed incorrect values in forms.
• Resolved a problem where Work Orders without Time Blocks were not showing.
• Fixed a bug that caused the Work Order list to break when sorted by date.
5.707.4
2025-04-11
• Resolves an issue that prevented Work Orders from loading for some users
5.706.3
2025-03-14
Fixed an issue preventing images and signatures from uploading in Services.
5.706.2
2025-03-05
• Resolves an issue when manually creating Time Blocks
5.704.4
2025-01-16
• Resolves an issue where Work Orders from other Fieldworkers were displaying in the Today tab of the main Work Order list
• Other minor bug fixes
5.704.3
2025-01-10
• Fixes the Work Orders being displayed in the Today tab to include ones with Time Blocks that have a start date of today
5.704.1
2024-12-19
• New feature: ability to change the colour of the Time Block statuses
• Supports Work Order Status as a field for Mobile Card based views
• Links Asset Subforms to Asset objects upon creation
• Persists user's Work Order fetch date range
• Resolves a GeoFencing crash
• Fixes a Work Order Total calculation issue when Service instances are hidden
• Other minor bug fixes
5.703.3
2024-12-10
• Minor improvement to the Detail Instance fetch
5.703.2
2024-12-04
• Resolves an issue where Service Instances are sometimes not being fetched from Salesforce
5.702.2
2024-11-13
• Fixes hidden issues where certain objects are retrieved that aren’t compatible with some clients
5.702.1
2024-10-30
• New Time Block overlapping error message (if enabled)
• Time Block transition rules (if enabled)
• Support for the upload/download of Excel Attachments
• Bug Fix for Work Order Form Detail Instances not being fetched until page load
5.701.1
2024-10-09
• New feature: Total Hours Worked
• Improved amount of Work Orders being fetched for the supervisor profile
• Minor bug fixes
5.700.000
2024-09-11
• Supports new Mobile Card create Work Order screen
• Resolves an intermittent network time tracking issue
• Improvements to the Asset Subform view
• Minor bug fixes
5.6.9
2024-07-25
• Adds the Job Name field to the Time Block card view for enabled users
• Improvements to the Work Order fetch
• Prevents Not-Completed Time Blocks from being fetched
• Allows the Fieldworker list to be queryable in the edit Time Block screen
• Minor bug fixes
5.6.8
2024-07-03
• Fix for Time Block delete permission
• New feature - Paging for Work Order Forms
* Service Detail Instance fix
• New feature - Limit the number of characters that can be inputted to a Detail Instance
• Improvement to the Customer Notes/Field Notes permissions
• Other minor bug fixes
5.6.7
2024-06-26
• Minor bug fixes
5.6.6
2024-06-04
• Resolves a 500 error experienced by some users
5.6.0
2024-02-28
• Resolves a crash for some users while attempting to create a new Material
5.5.2
2023-11-03
• Resolves a time tracking formatting issue
5.5.0
2023-10-12
• Adds a minimum Time Block duration to the Team tab
5.4.6
2023-09-28
• Allows for the display of Work Orders from other Divisions that are not in the Backlog status
• New feature (if turned on): - Ends Time Blocks at 11:59pm if they are attempted to be tracked overnight
• New feature: Help text in headers
• New feature: Logs Fieldworker app version upon login
5.4.5
2023-09-15
• Resolves minor time tracking issues
5.4.4
2023-09-13
• Resolves minor time tracking issues
5.4.3
2023-09-08
• Resolves an issue in the Team tab while switching Time Block Activities
5.4.1
2023-08-28
• Resolves an issue with time tracking on iPads
5.3.6
2023-08-09
• Resolves an issue with time tracking on Work Orders after refreshing/resetting data on iPad devices
5.3.5
2023-08-01
• Fixes an issue with display order for Services
• Resolves an issue with Backlog Work Orders disappearing after a sync
5.3.4
2023-07-28
• Resolves some time tracking issues
5.3.1
2023-07-13
• Resolves issues with time tracking
5.2.9
2023-07-06
• New Time Block Status Transition feature (including the new Time Block Status field on the Time Block object)
• Time tracking improvements
5.2.8
2023-06-13
• Service Detail fetching improvements
5.2.7
2023-06-07
• Asset Form Detail fetching improvements
5.2.6
2023-05-30
• Asset Form Detail syncing improvements
• Ability to hide the Sync Required banner - contact us for more details
• Ability to hide the attachment refresh button and thumbnails - contact us for more details
5.2.5
2023-05-16
• Improvements to time tracking
5.2.3
2023-05-02
Bug fixes:
• Prevention of multiple In Progress Time Blocks for a single Work Order/Fieldworker
• Resolves a bar code scanning issue for Assets with serial numbers
New features:
• Backlog Feature
• Non-Productive Time Feature
• Material Used Estimated Quantity
Contact us for more details. These features must be enabled in order to be available to you.
5.2.2
2023-04-14
• Fixes a bug where Asset Form Details were sometimes not able to be tapped on
• Reduces duplicate Time Block status issues
5.2.1
2023-03-30
• Bug fix for Asset Form Details sometimes not appearing
5.2.0
2023-03-20
• Fixes an issue with required Service Details not allowing the user to navigate away from the Service detail screen
• Resolves a bug with hidden Work Order statuses and the related Work Orders still appearing in the app
• Improvements to Work Order Forms
• New Feature: On Job Work Order Forms
• New Feature: Post Job Work Order Forms
5.1.15
2023-02-07
Improvements to Work Order Form performance
5.1.5
2022-10-25
- A bug fix for Asset details not appearing in some circumstances
5.1.4
2022-09-29
This version fixes a few bugs including:
- An issue with Work Order Field/Customer Notes disappearing
- Asset information sometimes appearing as blank
- Work Order History associated objects not appearing in some cases
5.1.3
2022-09-09
- Fixes an issue with display order for some detail screens
5.1.2
2022-08-30
- Fixes an issue for some clients having difficulty seeing Service Details
5.1.0
2022-08-17
- New feature: Option to make the main Work Order list either Time Block driven or Work Order driven
- Improvements to the Time Block creation process
- Minor bug fixes
- Supports Google Cloud storage as an alternative to Salesforce for storing files
- New feature: Mobile Cards for Service details. Contact us for information
- Fixes issues with Asset fetching for some clients
5.0.37
2022-06-01
- This version fixes a bug where Work Orders sometimes were not appearing in the Job list
5.0.36
2022-05-26
- New feature: Work Order History (found in the Account page) and requires configuration for it to appear [contact us for details]
- Fixes an issue that if multiple images/files were uploaded at the same time that they could have duplicate filenames
- Removes the swipe to delete feature from the Work Order list
- Allows legacy users to have the ability to delete Materials (if the permissions are set up correctly)
- Fixes a bug where materials that were added from Divisions were not sometimes setting the Division field in Salesforce
- Fixes issues with extra Time Blocks being created
5.0.35
2022-03-16
This version resolves an issue for some users having difficulty viewing Work Orders
5.0.33
2022-02-17
- Important minor bug fix for users experiencing an issue with Asset location not updating automatically
5.0.32
2022-02-11
- Important minor bug fixes to some users experiencing error code 500 from Salesforce
5.0.30
2021-11-18
- New Customizable Work Order Cards: available for some clients
- Crash reductions
- Minor UI improvements
- Improvements to the time tracking process
5.0.29
2021-10-16
- Improvements to the display of Time Block details, Service Details, and Asset Form Details
- Allows the Teams tab to be hidden for some users
- Allows the Material Product Code field to be edited for some users
- Fixes an bug where Work Orders would occasionally disappear after a "Pull to Refresh" on the main Work Order page
- Improvements to the Teams tab Time tracking process (displays as Checked-In if a Fieldworker Time Block is in progress, fixes issues with non Work Order Time Block tracking, and instantly triggers uploads of Time Blocks now)
- Allows multiple photos to be selected for attachments at once
- Allows PDFs to be accepted as attachment types
- Improvements to network sync times
- Removes the deprecated "Quantity" field on Services
- Other minor performance improvements
5.0.28
2021-09-24
- Fixes an occasional error when fetching Work Orders
5.0.11
2020-12-18
• Bug fixes and improvements
5.0.10
2020-12-12
• Added support for scheduled notifications
• Bug fixes and improvements
5.0.9
2020-12-02
• Added support for service quantity
5.0.7
2020-11-26
• Added support for custom closed status field names
• Added customer notes to signature view
• Fixed downloading large amounts of assets
5.0.6
2020-10-29
• Added share image/pdf functionality to enable printing, sending in messages etc.
• Added manual pause
5.0.5
2020-10-23
• Removes invalid work orders when lead is changed or time block changed
• Bug fixes and improvements
5.0.4
2020-10-16
• Fixed issue with Service Instances Uploading
• Added support for pausing work orders.
• Bug fixes and improvements
5.0.3
2020-10-07
• Added support for additional permissions
• Fixed issue with adding images to image details
• Added support for section header details
• Time stamp for notes
• Bug fixes and improvements
5.0.2
2020-10-04
• Added drag and drop support for work items
• Added sync images on wifi only option in settings
• Bug fixes and improvements
5.0.1
2020-10-02
• New Nested Services/Materials to better show relationships between items
• New Work Order Detail page with better grouping
• Fixed issues with large volume syncing
• Bug fixes and improvements.
5.0.0
2020-09-23
• Brand new 5.0.0 Interface
4.0.4
2020-02-17
- filtering now show materials without associated accounts.
4.0.3
2019-12-14
Bug fixes and improvements
4.0.1
2019-11-14
Updated to iOS 11.1+
- Numerous bug fixes, UI tweaks.
- Fixed issue with some attachments not uploading
- Fixed the pause button functionality
- Fixed popup on activity page not showing text when starting work order
4.0
2019-11-01
• Updated to iOS 11.1+ and Apple Maps
• Improved initial and refresh loading time. Post Login update occurs in the background if you've logged-in in the past two hours.
• Improved 'orientation' rendering, supporting all device types, including iPhone X and above.
• Localized to French
• Support Apple's Password Autofill. Create accounts on the device in Apple Settings > Accounts & Passwords, using Website serviceecho.com.
• Swipe support for navigating between tabs and views.
• Work Order navigation tabs along the bottom are also accessible via a popup by swiping up on the bottom navigation bar or from swiping from the right edge of the screen. The navigation items can be reordered with a long-press.
• Attachments can be added from the device photo library.
• Expense Receipts can be added from the device photo library.
• Account Management allowing creation and editing of Accounts. Accounts can be created from a device Contact and created during Work Order creation. Account contacts can be added from the device Contacts. Account Details and Map accessible from Account view.
• Account Type now uses Salesforce picklist values.
• Account clone now also copies Services and Materials.
• Account geo-location can be set/updated by pressing 'select here'.
• Asset creation. Additionally Assets can be created as a child of another Asset.
• Asset cloning to copy an existing asset along with it's details, services, and materials.
• Asset search now shows results from all groups, rather than forcing the user to click into each segment.
• Map showing all Work Orders, Fieldworkers, Accounts. Accessible from the hamburger menu.
• Work Order creation from Account on Global Map.
• Work Order Contact can be edited from Info tab.
• Work Order map now calculates route and ETA by default.
• MaterialsUsed now supports for Details and Templates.
• MaterialsUsed now support Price and Discount fields.
• SerivceInstance now supports Price field.
• Network detection allows the app to seamlessly transition form offline to online and visa versa. If initially logged while offline, the app will login and push changes when network becomes available. While offline, pending uploads will turn the network icon yellow.
• User Notifications for new Work Orders and updated Field or Team Messages during periodic background polling. Notifications are suppressed outside of the Fieldworkers working hours.
• Revamped Settings page with additional Work Order List filter selections of 'Today' and 'This Week'.
• Enable geofencing to automatically set Work Order Arrival and Departure times based on 'Start Range' threshold. Geofencing can be disable in Settings > GPS / Location.
• Support for Salesforce ContentDocument and ContentNote File types.
• Numerous bug fixes, UI tweaks.
3.30
2014-01-08
Fixed
• Work Orders which transitioned to 'Billed' status were not being deleted from the mobile app.