ServiceNow Agent Free Get

ServiceNow Agent

11.3.0 for iPhone, iPad

Free

0 Ratings

Update Date

2021-01-15

Size

60.9 MB

Screenshots for iPhone

iPhone

More Screenshots for iPad

ServiceNow Agent Description

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.

With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware

NOTE: This app requires the ServiceNow Madrid instance or later.

© 2021 ServiceNow, Inc. All Rights Reserved.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

ServiceNow Agent 11.3.0 Update

2021-01-15 Version History

New: You can now open Virtual Agent using Siri Shortcuts. This requires activating the Virtual Agent plugin and enabling Virtual Agent on the mobile app.

Fixed:
• Accessibility related issues
• Issue with inputting Japanese characters in the comment field
• Issue with autocorrect in text fields
• Image upload fails in the Virtual Agent chat
• The ‘Clear All’ function does not work in the Notifications section
• ‘Assigned to’ is not cleared out after ‘Assignment group’ is changed
• UI issues with iOS 14
This version is compatible with Quebec Early Availability instances and includes other performance improvements and minor bug fixes. Detailed release notes can be found on the ServiceNow product documentation website.

11.3.0 2021-01-15

11.2.0 2020-12-03

Fixed:
• An issue where the ‘Contact Support’ option was hidden when live chat was disabled.
• A bug with labels on media sections.
• An issue where after locking the screen, the chat didn’t display the current session. After locking the screen and opening the app back up, Virtual Agent will now maintain the session.

Detailed release notes can be found on the ServiceNow product documentation website.

11.1.0 2020-11-08

• Fixed an issue with mobile deep linking
• Fixed an issue with the HTML field when the content is resized
• Other performance improvements and minor bug fixes

Detailed release notes can be found on the ServiceNow product documentation website.

11.0.0 2020-10-16

• Updated designs for Activity Stream screens
• Enhanced pull to refresh applet launcher experience by having the clients receive all the latest metadata and allowing them to always receive the latest without having to re-login
• Added the ‘Dismiss’ button to message banners
• Added the Debug mode
• Fixed the issue where the record is not automatically removed from the embedded list when performing the delete action
• Fixed the issue where the app crashes when in the landscape mode
• Fixed the issue with the 'Hide when empty' field on the UI Section form
• Other performance improvements and minor bug fixes

Note: iOS 13 will be the minimum supported version.

Detailed release notes can be found on the ServiceNow product documentation website.

10.3.1 2020-10-09

• Security related fix
Detailed release notes can be found on the ServiceNow product documentation website.

10.3.0 2020-09-09

• Updated demo experience for the Service Desk Agent persona
• New demo experience for the IT Asset Manager persona
• Fixed the issue of triggering call actions from application
• Support X-axis labels in the chart section
• Other performance improvements and minor bug fixes

Detailed release notes can be found on the ServiceNow product documentation website.

10.2.1 2020-08-18

• Fixed an issue caused when switching apps while in the live agent support chat
Detailed release notes can be found on the ServiceNow product documentation website.

10.2.0 2020-08-12

• Fixed the click rank issue for mobile searches
• Fixed the issue with additional list items appearing on the list screen
• Enabled image zoom on Activity Stream
• Fixed an issue with Virtual Agent where the input field was not reliably being shown
• Other performance improvements and minor bug fixes

Detailed release notes can be found on the ServiceNow product documentation website.

10.1.0 2020-07-14

• Fixed the dependent field issue with choices
• Fixed the issue with the End Conversation functionality in Virtual Agent
• Fixed the issue with the chart drill-down
• Added Cabrillo QR/barcode scanning support
• Added support for the IBM MaaS 360 browser when configuring iOS authentication using App Configuration
• UI updates to the section label font and section divider spacing
• Other performance improvements and minor bug fixes

This version is compatible with Paris Early Access instances. Detailed release notes can be found on the ServiceNow product documentation website.

10.0.4 2020-06-18

• Fixed the issue with the function action that has only 1 UI parameter and 1 writeback parameter in the action item
• Fixed the issue where the app crashes when there is a duplicated applet in icon section in ALP
• Mobile push notification enablement toggle will now appear in the notification preferences section in the settings tab
• UI improvements
• Performance improvements and other minor bug fixes

Detailed release notes can be found on the ServiceNow product documentation website.

10.0.3 2020-06-01

Fixed:
•Fixed the honoring issue with the dependency of the UI parameter
•Fixed the issue with the Search List UI parameter

10.0.2 2020-05-21

New:
•Improved user experience when opening a single parameter

Fixed:
•Fixed the translation issue for the “Upload images” and “Signature” parameters on a form
•Fixed the issue where navigating to the list from the report in ALP is not working
•Fixed an issue with the redirection push notification
•Fixed an issue with the date time picker
•Performance improvements and other minor bug fixes

10.0.0 2020-04-24

Fixed:
•Fixed a key/value related issue in App Configuration Policies
•Fixed an issue with the date field default behavior
•Updated the location of the Quick Action button to align with iOS standards
•Support BlackBerry Access for App Configuration
•Performance improvements and other minor bug fixes

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

9.2.0 2020-03-21

Fixed:
•Performance improvements
•Minor bug fixes

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

9.1.0 2020-02-21

Fixed:
•Accessibility improvements
•Stability improvements

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

9.0.4 2020-01-22

Fixed:
•All the top menu functions/actions are displayed now
•UI improvements
•Stability improvements

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

9.0.3 2019-12-20

Fixed:
•Empty mandatory text fields in parameters screen cannot be submitted now.
•Stability improvements

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

9.0.2 2019-11-21

Fixed:
• Negative values - (minus) can be captured as the first character
• Stability improvements

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

9.0.1 2019-10-29

Fixed
•"Resolved" and "Confirmed" fields are shown in the detailed screen
•Adding work notes in Activity Stream is working
•Each item from the event list performs its own action
•UI improvements
•Stability improvements

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

9.0.0 2019-10-18

8.2.0 2019-09-26

Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device.
Fixed:
• Navigation bar background color on iOS 13.1
• Activity Stream video upload from library error on iOS 13.0 and up
• Other minor bug fixes

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

8.1.1 2019-09-06

Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device.
Fixed:
• Dot-walked fields for detailed screens
• Full lists open correctly
• Other minor bug fixes

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

8.1.0 2019-09-03

Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device.

Fixed:
• Dot-walked fields for detailed screens
• Full lists open correctly
• Other minor bug fixes

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

8.0.1 2019-07-30

Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device.

New features include:
• Applet launchers
• MobileDeepLinkGenerator
• Navigation bar
• Form applet
• Localization on mobile devices

Refer to the New York mobile platform release notes for more information: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/mobile/now-mobile-platform-rn.html

7.5.0 2019-07-11

Performance improvements

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

7.4.1 2019-06-17

- Stability improvements
- Fixed issues with passcode reset

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

7.3.0 2019-05-10

• Stability improvements

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

7.2.0 2019-04-08

• Fixed issues with URL
• Fixed issues with the card list display
• Add support for the fetch type "background"
• Localization corrections
•Localization support for French, Canadian, and Dutch
• Stability fixes

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

7.1.1 2019-02-02

• Added localization support for 4 supported languages: French, German, Spanish and Japanese Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602

7.0.2 2019-02-02

More Information

Price:: Free

Version:: 11.3.0

Size:: 60.9 MB

Genre:: Business Productivity

Update Date:: 2021-01-15

Developer:: ServiceNow

Language:: Chinese Czech Dutch English Finnish French German Hungarian Italian Japanese Korean Norwegian Bokmål Polish Portuguese Russian Spanish Swedish Thai Turkish
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