ServiceNow Agent ServiceNow Agent Free Get
ServiceNow Agent

ServiceNow Agent

11.3.0 for iPhone, iPad
Free
0

0 Ratings

Update Date

2021-01-15

Size

60.9 MB

Screenshots for iPhone

iPhone
More Screenshots for iPad
ServiceNow Agent Description
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​

With Mobile Agent you can:​
• Manage the work assigned to your teams​​
• Triage incidents and cases​​
• Act on approvals with swipe gestures and quick actions​​
• Complete work while offline​​
• Access the full issue details, activity stream, and related lists of records​​
• Optimize workflows with location, camera, and touchscreen hardware


NOTE: This app requires the ServiceNow Madrid instance or later.


© 2021 ServiceNow, Inc. All Rights Reserved.​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
ServiceNow Agent 11.3.0 Update
2021-01-15 Version History
New: You can now open Virtual Agent using Siri Shortcuts. This requires activating the Virtual Agent plugin and enabling Virtual Agent on the mobile app.

Fixed:
• Accessibility related issues
• Issue with inputting Japanese characters in the comment field
• Issue with autocorrect in text fields
• Image upload fails in the Virtual Agent chat
• The ‘Clear All’ function does not work in the Notifications section
• ‘Assigned to’ is not cleared out after ‘Assignment group’ is changed
• UI issues with iOS 14
This version is compatible with Quebec Early Availability instances and includes other performance improvements and minor bug fixes. Detailed release notes can be found on the ServiceNow product documentation website.
More
More Information
Price:
Free
Version:
11.3.0
Size:
60.9 MB
Update Date:
2021-01-15
Developer:
ServiceNow
Language:
Chinese Czech Dutch English Finnish French German Hungarian Italian Japanese Korean Norwegian Bokmål Polish Portuguese Russian Spanish Swedish Thai Turkish
More
You May Also Like
Developer Apps