ServiceNow Onboarding
Free
15.5.0for iPhone, iPad
Age Rating
ServiceNow Onboarding Screenshots
About ServiceNow Onboarding
ServiceNow Mobile Onboarding empowers new hires to complete tasks, view content, and get help across departments - including IT, HR, Facilities, Finance, and Legal - all from a single native mobile app.
Streamline the onboarding experience by allowing new hires to:
• Order a laptop and phone from IT
• Setup a workspace with Facilities
• Sign an NDA from Legal
• Submit a photo and update their profile with HR
• Review an expense policy from Finance and get help if they have questions
Powered by the Now Platform®, Mobile Onboarding manages workflows across multiple departments and systems, hiding the complexity of backend processes. New hires don't even have to know which departments are involved in any given process. They receive a simple and easy onboarding experience and can complete tasks before they even start, ensuring they are day-one ready.
NOTE: This app requires the ServiceNow New York instance or later.
© 2022 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Streamline the onboarding experience by allowing new hires to:
• Order a laptop and phone from IT
• Setup a workspace with Facilities
• Sign an NDA from Legal
• Submit a photo and update their profile with HR
• Review an expense policy from Finance and get help if they have questions
Powered by the Now Platform®, Mobile Onboarding manages workflows across multiple departments and systems, hiding the complexity of backend processes. New hires don't even have to know which departments are involved in any given process. They receive a simple and easy onboarding experience and can complete tasks before they even start, ensuring they are day-one ready.
NOTE: This app requires the ServiceNow New York instance or later.
© 2022 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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What's New in the Latest Version 15.5.0
Last updated on Feb 23, 2023
Old Versions
Accessibility improvements
• Screen reader does not read the ‘Reservation sensitivity’ description field
New
• Multi-instance switching allows users to switch between instances without logging out
Fixed
• An ‘Invalid URL’ error message appears after tapping a link in Agent Mobile
• A signature is added regardless of response to confirmation message
• The search list ignores previous selections after making another search
• The app crashes when using the ‘Camera’ icon on the search bar
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Screen reader does not read the ‘Reservation sensitivity’ description field
New
• Multi-instance switching allows users to switch between instances without logging out
Fixed
• An ‘Invalid URL’ error message appears after tapping a link in Agent Mobile
• A signature is added regardless of response to confirmation message
• The search list ignores previous selections after making another search
• The app crashes when using the ‘Camera’ icon on the search bar
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
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Version History
15.5.0
Feb 23, 2023
Accessibility improvements
• Screen reader does not read the ‘Reservation sensitivity’ description field
New
• Multi-instance switching allows users to switch between instances without logging out
Fixed
• An ‘Invalid URL’ error message appears after tapping a link in Agent Mobile
• A signature is added regardless of response to confirmation message
• The search list ignores previous selections after making another search
• The app crashes when using the ‘Camera’ icon on the search bar
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Screen reader does not read the ‘Reservation sensitivity’ description field
New
• Multi-instance switching allows users to switch between instances without logging out
Fixed
• An ‘Invalid URL’ error message appears after tapping a link in Agent Mobile
• A signature is added regardless of response to confirmation message
• The search list ignores previous selections after making another search
• The app crashes when using the ‘Camera’ icon on the search bar
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.5.0
Aug 25, 2022
What’s new for iOS v14.5.0
Fixed
• Notifications not marked as read after selecting them
• Unable to scan bar codes
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
Fixed
• Notifications not marked as read after selecting them
• Unable to scan bar codes
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.3.0
Jun 30, 2022
New
• Use map screens to display an area with highlighted locations associated with records
• Post multiple videos and images directly within a single activity stream flow
Fixed
• User impersonation doesn’t work properly
• Default instance names aren’t displayed
• Geolocation tracking settings reset automatically
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Use map screens to display an area with highlighted locations associated with records
• Post multiple videos and images directly within a single activity stream flow
Fixed
• User impersonation doesn’t work properly
• Default instance names aren’t displayed
• Geolocation tracking settings reset automatically
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.2.0
May 26, 2022
Fixed
• Incorrect date and time displayed for last battery replaced
• Images or strings of input disappearing
• Parameter screen text doesn’t display properly
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Incorrect date and time displayed for last battery replaced
• Images or strings of input disappearing
• Parameter screen text doesn’t display properly
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.1.0
Apr 28, 2022
Fixed
• Broken pagination in filters
• Confirmation message not translated correctly
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Broken pagination in filters
• Confirmation message not translated correctly
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
14.0.0
Mar 31, 2022
Accessibility improvements
• Fix for media sections without headers for VoiceOver
Fixed
• Certain images and videos do not appear
• Broken UI rule errors
• In some cases, screen parameters are not submitted
• 'Mark as complete' button not enabled
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Fix for media sections without headers for VoiceOver
Fixed
• Certain images and videos do not appear
• Broken UI rule errors
• In some cases, screen parameters are not submitted
• 'Mark as complete' button not enabled
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.5.0
Feb 25, 2022
Accessibility improvements:
• Fix for choice field buttons without accessible names or roles
Fixed
• Missing survey header
• Phone type menu item was not visible
• Video content did not render
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Fix for choice field buttons without accessible names or roles
Fixed
• Missing survey header
• Phone type menu item was not visible
• Video content did not render
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.4.0
Jan 27, 2022
Fixed:
- Report data displayed incorrectly
- Exposed element in VoiceOver
- Users are unable to upload attachments
- Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
- Report data displayed incorrectly
- Exposed element in VoiceOver
- Users are unable to upload attachments
- Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
13.3.0
Jan 6, 2022
What’s new for iOS v13.3.0
Fixed:
- VoiceOver focus does not work correctly
- Surveys appear in the wrong tab after submitting
- Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
Fixed:
- VoiceOver focus does not work correctly
- Surveys appear in the wrong tab after submitting
- Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
12.5.0
Sep 9, 2021
Fixed:
• The PIN page is displayed three times when opening the app through a notification after 5 minutes of inactivity
• The search does not honor the user criteria when impersonating a user
• Bar charts have duplicate indicators on the Y axis
• Showing all available errors when uploading an attachment fails
• Locations are not visible on maps when coordinates are returned as (0,0)
• Issues with UI policies
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• The PIN page is displayed three times when opening the app through a notification after 5 minutes of inactivity
• The search does not honor the user criteria when impersonating a user
• Bar charts have duplicate indicators on the Y axis
• Showing all available errors when uploading an attachment fails
• Locations are not visible on maps when coordinates are returned as (0,0)
• Issues with UI policies
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
11.2.0
Dec 3, 2020
Fixed:
• An issue where the ‘Contact Support’ option was hidden when live chat was disabled.
• A bug with labels on media sections.
• An issue where after locking the screen, the chat didn’t display the current session. After locking the screen and opening the app back up, Virtual Agent will now maintain the session.
Detailed release notes can be found on the ServiceNow product documentation website.
• An issue where the ‘Contact Support’ option was hidden when live chat was disabled.
• A bug with labels on media sections.
• An issue where after locking the screen, the chat didn’t display the current session. After locking the screen and opening the app back up, Virtual Agent will now maintain the session.
Detailed release notes can be found on the ServiceNow product documentation website.
11.1.0
Nov 8, 2020
• Fixed an issue with mobile deep linking
• Fixed an issue with the HTML field when the content is resized
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
• Fixed an issue with the HTML field when the content is resized
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
10.2.1
Aug 18, 2020
• Fixed an issue caused when switching apps while in the live agent support chat
Detailed release notes can be found on the ServiceNow product documentation website.
Detailed release notes can be found on the ServiceNow product documentation website.
10.0.2
May 21, 2020
New:
•Improved user experience when opening a single parameter
Fixed:
•Fixed the translation issue for the “Upload images” and “Signature” parameters on a form
•Fixed the issue where navigating to the list from the report in ALP is not working
•Fixed an issue with the redirection push notification
•Fixed an issue with the date time picker
•Performance improvements and other minor bug fixes
•Improved user experience when opening a single parameter
Fixed:
•Fixed the translation issue for the “Upload images” and “Signature” parameters on a form
•Fixed the issue where navigating to the list from the report in ALP is not working
•Fixed an issue with the redirection push notification
•Fixed an issue with the date time picker
•Performance improvements and other minor bug fixes
10.0.0
Apr 24, 2020
Fixed:
•Fixed a key/value related issue in App Configuration Policies
•Fixed an issue with the date field default behavior
•Updated the location of the Quick Action button to align with iOS standards
•Support BlackBerry Access for App Configuration
•Performance improvements and other minor bug fixes
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
•Fixed a key/value related issue in App Configuration Policies
•Fixed an issue with the date field default behavior
•Updated the location of the Quick Action button to align with iOS standards
•Support BlackBerry Access for App Configuration
•Performance improvements and other minor bug fixes
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
9.2.0
Mar 21, 2020
Fixed:
•Performance improvements
•Minor bug fixes
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
•Performance improvements
•Minor bug fixes
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
9.1.0
Feb 21, 2020
Fixed:
•Accessibility improvements
•Stability improvements
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
•Accessibility improvements
•Stability improvements
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
9.0.4
Jan 23, 2020
Fixed:
•All the top menu functions/actions are displayed now
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
•All the top menu functions/actions are displayed now
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.3
Dec 20, 2019
Fixed:
•Empty mandatory text fields in parameters screen cannot be submitted now.
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
•Empty mandatory text fields in parameters screen cannot be submitted now.
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.2
Nov 21, 2019
Fixed:
• Negative values - (minus) can be captured as the first character
• Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
• Negative values - (minus) can be captured as the first character
• Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.1
Oct 29, 2019
Fixed
•"Resolved" and "Confirmed" fields are shown in the detailed screen
•Adding work notes in Activity Stream is working
•Each item from the event list performs its own action
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
•"Resolved" and "Confirmed" fields are shown in the detailed screen
•Adding work notes in Activity Stream is working
•Each item from the event list performs its own action
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
9.0.0
Oct 18, 2019
Fixed
•"Resolved" and "Confirmed" fields are shown in the detailed screen
•Adding work notes in Activity Stream is working
•Each item from the event list performs its own action
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
•"Resolved" and "Confirmed" fields are shown in the detailed screen
•Adding work notes in Activity Stream is working
•Each item from the event list performs its own action
•UI improvements
•Stability improvements
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.2.0
Sep 26, 2019
For the first time ever, new hires can easily onboard with Mobile Onboarding from ServiceNow.
Powered by the Now Platform®, this new release of the Mobile Onboarding app manages workflows across multiple functions and systems, hiding the complexity of backend processes, ensuring new hires are day one ready.
Fixed:
• Navigation bar background color on iOS 13.1
• Activity Stream video upload from library error on iOS 13.0 and up
• Other minor bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
Powered by the Now Platform®, this new release of the Mobile Onboarding app manages workflows across multiple functions and systems, hiding the complexity of backend processes, ensuring new hires are day one ready.
Fixed:
• Navigation bar background color on iOS 13.1
• Activity Stream video upload from library error on iOS 13.0 and up
• Other minor bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.1.1
Sep 4, 2019
For the first time ever, new hires can easily onboard with Mobile Onboarding from ServiceNow.
Powered by the Now Platform®, this new release of the Mobile Onboarding app manages workflows across multiple functions and systems, hiding the complexity of backend processes, ensuring new hires are day one ready.
• New: The ability for users to use a demo account
• Bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
Powered by the Now Platform®, this new release of the Mobile Onboarding app manages workflows across multiple functions and systems, hiding the complexity of backend processes, ensuring new hires are day one ready.
• New: The ability for users to use a demo account
• Bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.1.0
Sep 3, 2019
For the first time ever, new hires can easily onboard with Mobile Onboarding from ServiceNow.
Powered by the Now Platform®, this new release of the Mobile Onboarding app manages workflows across multiple functions and systems, hiding the complexity of backend processes, ensuring new hires are day one ready.
• New: The ability for users to use a demo account
• Bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
Powered by the Now Platform®, this new release of the Mobile Onboarding app manages workflows across multiple functions and systems, hiding the complexity of backend processes, ensuring new hires are day one ready.
• New: The ability for users to use a demo account
• Bug fixes
Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
8.0.1
Jul 30, 2019
ServiceNow Onboarding FAQ
Click here to learn how to download ServiceNow Onboarding in restricted country or region.
Check the following list to see the minimum requirements of ServiceNow Onboarding.
iPhone
iPad
ServiceNow Onboarding supports Chinese, Czech, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
