Shopify Inbox
Live chat for your business
Free
8.11.0for iPhone, iPad and more
Age Rating
Shopify Inbox Screenshots
About Shopify Inbox
About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app.
USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.
Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations
SHOP APP
Let customers contact you from the Shop app.
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FEEDBACK & SUPPORT
For 24/7 support visit the Shopify Help Center: help.shopify.com
Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app.
USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.
Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations
SHOP APP
Let customers contact you from the Shop app.
-----------
FEEDBACK & SUPPORT
For 24/7 support visit the Shopify Help Center: help.shopify.com
Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
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What's New in the Latest Version 8.11.0
Last updated on Apr 8, 2024
Old Versions
NEW: View customer's conversation history in the customer profile. Available on desktop and mobile.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
Show More
Version History
8.11.0
Apr 8, 2024
NEW: View customer's conversation history in the customer profile. Available on desktop and mobile.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
8.9.0
Mar 25, 2024
NEW: View customer's conversation history in the customer profile. Available on desktop and mobile.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
8.7.0
Mar 11, 2024
NEW: View customer's conversation history in the customer profile. Available on desktop and mobile.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
Bug fixes and performance improvement
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
Bug fixes and performance improvement
8.5.0
Feb 26, 2024
• Track unread conversations across all of your stores
• Bug fixes and performance improvement
• Bug fixes and performance improvement
8.3.0
Feb 12, 2024
• Track unread conversations across all of your stores
• Improved spam filtering
• Bug fixes and performance improvement
• Improved spam filtering
• Bug fixes and performance improvement
8.2.1
Feb 1, 2024
• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Improved spam filtering
• Bug fixes and performance improvement
• Improved spam filtering
• Bug fixes and performance improvement
8.2.0
Jan 30, 2024
• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Improved spam filtering
• Bug fixes and performance improvement
• Improved spam filtering
• Bug fixes and performance improvement
8.0.0
Jan 16, 2024
• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Bug fixes and performance improvement
• Bug fixes and performance improvement
7.23.0
Jan 8, 2024
• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Bug fixes and performance improvements
• Bug fixes and performance improvements
7.22.0
Dec 18, 2023
• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Bug fixes and performance improvements
• Bug fixes and performance improvements
7.20.0
Dec 5, 2023
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Please reach out to inbox@shopify.com with any feedback!
7.19.0
Nov 14, 2023
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Please reach out to inbox@shopify.com with any feedback!
7.18.0
Nov 6, 2023
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Please reach out to inbox@shopify.com with any feedback!
7.17.1
Nov 1, 2023
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Please reach out to inbox@shopify.com with any feedback!
7.17.0
Oct 30, 2023
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Please reach out to inbox@shopify.com with any feedback!
7.16.0
Oct 23, 2023
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Please reach out to inbox@shopify.com with any feedback!
7.15.0
Oct 16, 2023
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Please reach out to inbox@shopify.com with any feedback!
7.13.2
Oct 2, 2023
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Please reach out to inbox@shopify.com with any feedback!
7.13.1
Sep 27, 2023
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Please reach out to inbox@shopify.com with any feedback!
7.13.0
Sep 19, 2023
• Improved spam detection
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
7.11.0
Sep 5, 2023
• Improved spam detection
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
7.10.1
Aug 23, 2023
• Search results now link to specific messages in conversations
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
7.10.0
Aug 22, 2023
• Search results now link to specific messages in conversations
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
7.9.1
Aug 9, 2023
• Conversation search. Search by customer name, customer email or text. Easily find conversations and re-engage with customers.
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
7.9.0
Aug 1, 2023
• Conversation search. Search by customer name, customer email or text. Easily find conversations and re-engage with customers.
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
• Bug fixes and performance improvements
Please reach out to inbox@shopify.com with any feedback!
Shopify Inbox FAQ
Click here to learn how to download Shopify Inbox in restricted country or region.
Check the following list to see the minimum requirements of Shopify Inbox.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Shopify Inbox supports English