3.6.1
2026-04-24
1. APP\Call Operations\Transfer, supports transfer to third-party numbers
2. Optimization of button message display logic
3. Addition of Romanian language to intelligent responses
4. Highlighting of sensitive words
5. Optimization of button style in historical records of third-party channels
6. Optimization of inaccurate issues regarding historical customer star marking/canceling star marking
7. APP\Call Service Summary\Notes, supports preset note text
8. Limitation on the frequency of the "Invite Evaluation" button for customer service
9. UI optimization of the online chat page
3.6.0
2026-03-09
1. Support for custom attachment fields in service tickets
2. Knowledge source attribution added to bot messages
3. Enhanced compatibility with the ticket workflow canvas
4. Call transfer functionality implemented
5. Variable card collection and echo feedback integrated into bot messages
6. Button message echo response enabled for bot interactions
7. Persian language support added to smart reply capabilities
8. Real-time caching is supported for online conversations.
3.4.9
2026-01-05
[New] Online service summary is associated with notes in the service template
[New] Support internal remarks, asynchronous suspension, batch reply
[Added] Support for displaying rich text styles in human customer service welcome language
[Optimization] Added message types to session summaries
[Optimization] Large text content chat page stagnation problem
[Optimization] iOS 26 liquid glass navigation adaptation
3.4.8
2025-11-06
1. Add a new session group
2. New sorting rules for work orders are added, and new reminders are placed at the top
3. Online sessions support the display of internal notes
4. The customer service APP can receive messages from shopee, ladaza, TikTok Shop and Xiaohongshu
5. Online SLA notification push (My -> message notification)
6. Workbench sends message error
7. Solve the problem of calling without sound in cellular networks
3.4.7
2025-09-03
[New] Customer service APP can receive messages from shopee, ladaza, TikTok Shop and Xiaohongshu
[New] Information Security - long-term do not change the password mandatory reminder
[New] Added Filipino language to Robotics and Knowledge Center
【 Added 】 Conversation summary
[New] Added customer withdrawal message display to inbox
[Optimization] Optimized the issue that the file preview page could not be opened when entering the chat from the user center
[Optimization] Call login status "online" does not support placeholders