0
0 Ratings
Update Date
2019-08-29
Size
157.3 MB
SumTotal mySupport Description
The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application.
mySupport app is now available for all our Designated Support Contacts.
Key features include:
- Aggregated key support metrics, such as resolution time, backlog and age
- Immediate Information arranged as Need to Do, Need to See and Need to Know
- Escalation and prioritization status and progress
- Use with Salesforce mobile app to see or update Case details (Internal Users)
- Upcoming deployment and maintenance schedules and status
- Outage notifications and status updates
Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.
mySupport app is now available for all our Designated Support Contacts.
Key features include:
- Aggregated key support metrics, such as resolution time, backlog and age
- Immediate Information arranged as Need to Do, Need to See and Need to Know
- Escalation and prioritization status and progress
- Use with Salesforce mobile app to see or update Case details (Internal Users)
- Upcoming deployment and maintenance schedules and status
- Outage notifications and status updates
Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.
SumTotal mySupport 3.0 Update
2019-08-29
Version History
Updated:
One Search to find what you need
Keep up with your SumTotal Learn Assignments
Click to Call – Skip the IVR and get connected to Support, quickly!
Get Notified on the phone about events and incidents
One Search to find what you need
Keep up with your SumTotal Learn Assignments
Click to Call – Skip the IVR and get connected to Support, quickly!
Get Notified on the phone about events and incidents
More
More Information
- Price:
- Free
- Version:
- 3.0
- Size:
- 157.3 MB
- Genre:
- Business
- Update Date:
- 2019-08-29
- Developer:
- SumTotal Systems
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