1.5.2
2026-05-20
Fix an issue preventing chats from showing in the Chat section
1.5.1
2026-05-12
Fix an issue preventing chats from showing in the Chat section
1.5.0
2026-05-07
Updated Appointments section to add Appointment Type and Location fields
Improved Ticket list chip rendering
Back End stability updates and fixes
1.4.0
2026-04-08
Added bar code scan feature for searching Assets
Improved app startup time
Fixed an issue where a assigned End Users would appear blank after being deleted unexpectedly
Misc Bug and performance fixes
Please note we are continuing to further improve the Ticket Index display and sort performance
1.3.1
2026-02-18
Added an Assigned End User field to the Asset Detail page
You can now search for Assets by End User name in the Asset section
Fixed an issue preventing Ticket Details from refreshing on Worksheet creation
Improved Appointment Creation flow
Updated Date Time Picker in Appointments
1.2.1
2026-01-16
Fixed a bug that was causing sessions to end much sooner than they should be.
Performance fixes for the Appointments section
Backend stability fixes
1.1.21
2025-11-11
Added an Assigned Tech field to the Tickets-Create page
1.1.20
2025-11-04
Employee Time Clock functionality has been added to the Mobile which allows Techs to Clock-In directly from the Mobile App.
Performance Improvements to the Home Page.
1.1.19
2025-10-16
Improved Asset Detail page load
Improved Appointments page load
Made some UI adjustments on the Ticket Detail page
General Crash fixes
1.1.18
2025-10-06
Improved Ticket Comment UI to be more clear when a Customer or End User doesn't have an email address.
1.1.17
2025-09-29
We have introduced Ticket Worksheet functionality.
Fixed an issue where the 'Start Chat' button would become unresponsive.
Updated Ticket Detail load time and behavior.
Improved Ticket Comment UI to be more clear when a Customer doesn't have an email address.
Fixed misc crashes
1.1.16
2025-08-22
Fixed a case where certain types of Alerts could lead to the App Crashing unexpectedly
Updated the Alerts page to be more clear when there are no Open Alerts currently.
Fixed a case where ending a Chat wouldn't clear the Chat from the Open Chats screen.
Fixed some misc app crashes
1.1.15
2025-07-30
Dark Mode - Added Support for Dark Mode theming in the Mobile App
Fixed Misc App Crashes
1.1.14
2025-07-01
Added an Assigned Asset Section to the End User Detail page
Introduced Canned Responses to Ticket Comments
Add support for additional file type attachments (now includes: doc, docx, xls, xlsx, ppt, pptx, pdf, txt, mp3, wav, m4a, in addition to jpg, jpeg, png)
Updated Asset Online Indicator for clarity
Performance updates to Chat
Crash Fixes
1.1.13
2025-05-29
You can now create, view and edit End Users for Organizations
Fixed an over eager form validation
Fixed a login issue that could be triggered by an unexpected token expiration
Fixed a series of issues that could lead to app crashes
1.1.12
2025-05-13
Fixed an issue where editing a ticket in the Syncro Mobile App would clear the assigned End User.
1.1.8
2025-02-05
Fixed an issue that prevented a small number of accounts from authenticating as expected
Fixed an issue which resulted in a timer entry to not save as expected
Removed the 250 character limit on Ticket Comments
Add the ability to @mention techs from Ticket Comments
1.1.7
2025-01-22
Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat.
Fixed an issue where long company names resulted in an error in Search.
Fixed an issue where addresses weren't being fully displayed when creating a New Appointment.
Fixed a condition that when met, prevented a Chat from being triggered from the Asset page.
Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script
Updated App Icon and Color Scheme.
1.1.6
2025-01-15
Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat.
Fixed an issue where long company names resulted in an error in Search.
Fixed an issue where addresses weren't being fully displayed when creating a New Appointment.
Fixed a condition that when met, prevented a Chat from being triggered from the Asset page.
Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script
Updated App Icon and Color Scheme.