SysAid Helpdesk App

Manage your IT help desk and assets when you’re on the go!

SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need to deliver superior help desk support anywhere, any time.

With the trademark simplicity and ease-of-use of SysAid’s IT Management platform, SysAid Help Desk App allows you to:

● View all service requests assigned to your team
● Update the status, priority, due date, and other fields of a service request
● Create new service requests
● View a complete list of your assets, user, and companies
● Update the asset name, location, owner, and other fields
● Filter help desk and asset lists per field
● Navigate between views in an interface that's specially designed for your iPhone
● Receive Push Notifications to your iPhone relating to service requests under your responsibility
● Perform SysAid Remote Control sessions seamlessly
● Rotate your iPhone during a SysAid Remote Control session to switch to full view

SysAid Help Desk App is a free application included in SysAid IT Management Software, a powerful tool specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Help Desk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.

Stay on track, in-the-know, and improve your IT performance with SysAid. IT’s that simple!