3.9.5
2026-06-08
Misc stability improvements and bug fixes.
3.9.4
2026-05-26
Misc stability improvements and bug fixes.
3.9.3
2026-05-07
Misc stability improvements and bug fixes.
3.9.1
2026-04-13
Telegram is here.
Connect your Telegram bot to tawk.to and reply to customers from the same Inbox as chat, WhatsApp, SMS, and Messenger — no need to switch between apps.
What's new:
Telegram in your Inbox:
Connect your bot in the web dashboard and start replying instantly.
Dedicated inbox tabs:
Each bot gets its own tab. Multiple bots per property supported.
Rich conversations:
Send and receive text, images, videos, audio, documents, voice messages, stickers, GIFs, locations, contacts, forwards, reply-to, and reactions.
No reply window limits:
Once a customer messages your bot, you can reply anytime — no 24-hour restriction like WhatsApp.
Unified contacts:
Conversations link to Person records. Sync profile photos and start chats from existing contacts or share your bot link.
AI Assist support:
Use Telegram with AI Assist and assign it per inbox (plan limits apply).
3.9
2026-04-01
Telegram is here.
Connect your Telegram bot to tawk.to and reply to customers from the same Inbox as chat, WhatsApp, SMS, and Messenger — no need to switch between apps.
What’s new:
Telegram in your Inbox:
Connect your bot in the web dashboard and start replying instantly.
Dedicated inbox tabs:
Each bot gets its own tab. Multiple bots per property supported.
Rich conversations:
Send and receive text, images, videos, audio, documents, voice messages, stickers, GIFs, locations, contacts, forwards, reply-to, and reactions.
No reply window limits:
Once a customer messages your bot, you can reply anytime — no 24-hour restriction like WhatsApp.
Unified contacts:
Conversations link to Person records. Sync profile photos and start chats from existing contacts or share your bot link.
AI Assist support:
Use Telegram with AI Assist and assign it per inbox (plan limits apply).
3.8.3
2026-02-20
WhatsApp is now fully supported in the app. Send and receive business WhatsApp messages directly, without switching apps, and use approved templates for follow-ups outside the 24-hour window.
All conversations are now unified in a new multichannel inbox. Live Chat, WhatsApp, SMS, Messenger, and Email appear together, with faster channel switching and a cleaner conversation view.
You can also start new outbound messages on supported channels and send or receive voice notes where available.
Faster replies, better context, and one inbox designed for how customers actually communicate.
3.8.2
2026-02-17
WhatsApp is now fully supported in the app. Send and receive business WhatsApp messages directly, without switching apps, and use approved templates for follow-ups outside the 24-hour window.
All conversations are now unified in a new multichannel inbox. Live Chat, WhatsApp, SMS, Messenger, and Email appear together, with faster channel switching and a cleaner conversation view.
You can also start new outbound messages on supported channels and send or receive voice notes where available.
Faster replies, better context, and one inbox designed for how customers actually communicate.
3.8.1
2026-02-14
WhatsApp is now fully supported in the app. Send and receive business WhatsApp messages directly, without switching apps, and use approved templates for follow-ups outside the 24-hour window.
All conversations are now unified in a new multichannel inbox. Live Chat, WhatsApp, SMS, Messenger, and Email appear together, with faster channel switching and a cleaner conversation view.
You can also start new outbound messages on supported channels and send or receive voice notes where available.
Faster replies, better context, and one inbox designed for how customers actually communicate.
3.8
2026-02-09
WhatsApp is now fully supported in the app. Send and receive business WhatsApp messages directly, without switching apps, and use approved templates for follow-ups outside the 24-hour window.
All conversations are now unified in a new multichannel inbox. Live Chat, WhatsApp, SMS, Messenger, and Email appear together, with faster channel switching and a cleaner conversation view.
You can also start new outbound messages on supported channels and send or receive voice notes where available.
Faster replies, better context, and one inbox designed for how customers actually communicate.
3.7.5
2025-11-22
* Misc stability improvements and bug fixes.
3.7.4
2025-11-01
* Misc stability improvements and bug fixes.
3.7.3
2025-10-20
* Misc stability improvements and bug fixes.
3.7.2
2025-10-09
* Introducing the new Inbox Search experience:
- Smart suggestions for contacts, assignees, status, tags, dates, and more
- Search across channels, contacts, messages and channel users
- Combine filters and text to narrow results fast
- Recent searches at your fingertips
* Misc stability improvements and bug fixes.
3.7.1
2025-10-05
* Introducing the new Inbox Search experience:
- Smart suggestions for contacts, assignees, status, tags, dates, and more
- Search across channels, contacts, messages and channel users
- Combine filters and text to narrow results fast
- Recent searches at your fingertips
* Misc stability improvements and bug fixes.
3.7
2025-10-01
Introducing the new Inbox Search experience:
- Smart suggestions for contacts, assignees, status, tags, dates, and more
- Search across channels, contacts, messages and channel users
- Combine filters and text to narrow results fast
- Recent searches at your fingertips
3.6.1
2025-09-07
We’ve added two-way SMS with Twilio.
Now you can chat with your customers via text — straight from your tawk.to inbox.
We have also added carbon copy (Cc) support for Tickets.
3.6
2025-09-05
We’ve added two-way SMS with Twilio.
Now you can chat with your customers via text — straight from your tawk.to inbox.
3.5.11
2025-07-28
* Misc stability improvements and bug fixes.
3.5.10
2025-07-16
* Added HTML content support in tickets.
* Misc stability improvements and bug fixes.
3.5.9
2025-06-11
* Modern Ticket UI.
* Now using native iOS notifications while the app is open.
* Misc stability improvements and bug fixes.
3.5.7
2025-04-14
* Misc stability improvements and bug fixes.
3.5.6
2025-03-07
* Misc stability improvements and bug fixes.
3.5.5
2025-02-18
* Misc stability improvements and bug fixes.
3.5.3
2025-02-05
* Added draft support for Omni
* Misc stability improvements and bug fixes.
3.4.8
2024-11-20
* Misc stability improvements and bug fixes.
3.4.7
2024-11-02
* Added Multi AI Agent support
---
Deploy multiple AI Agents across various channels.
AI Assist now lets you create and manage multiple AI Agents, each tailored to excel in specific customer support channels.
This means you can have a dedicated AI Agent for live chats with a friendly and conversational tone, while another handles tickets with a more professional approach.
Assigning agents by channel streamlines your workflow and ensures customers receive the most relevant assistance.
3.4.5
2024-10-18
* Fixed Shortcut search issue.
* Misc stability improvements and bug fixes.
3.4.4
2024-09-27
* Misc stability improvements and bug fixes.
3.4.3
2024-09-11
* Added AI Assistant setup wizard.
* Added AI Assistant Integration/API settings.
* Misc stability improvements and bug fixes.
3.4.2
2024-09-10
* Added AI Assistant setup wizard.
* Added AI Assistant Integration/API settings.
* Misc stability improvements and bug fixes.
3.4.1
2024-08-12
* Added AI Assistant addon settings.
* Misc stability improvements and bug fixes.
3.3.9
2024-07-09
* Misc stability improvements and bug fixes.
3.3.8
2024-06-05
* Implemented new Shortcuts editor supporting attachments and actions.
* Misc stability improvements and bug fixes.
3.3.7
2024-06-03
* Implemented new Shortcuts editor supporting attachments and actions.
* Misc stability improvements and bug fixes.
3.3.6
2024-03-20
* Added Remove Branding and Video + Voice + Screensharing settings to property Admin section.
* Misc stability improvements and bug fixes.
3.3.4
2024-02-29
* Initiate chat transfer to another agent or department.
* Misc stability improvements and bug fixes.
3.2.5
2023-11-07
* Misc stability improvements and bug fixes.
3.2.4
2023-11-01
* Misc stability improvements and bug fixes.
3.2.3
2023-10-10
* Misc stability improvements and bug fixes.
3.2.2
2023-10-09
* Misc stability improvements and bug fixes.
3.2.1
2023-09-19
* Added Contact Chat & Ticket filters.
* Added Chat message reply fullscreen mode.
* Misc stability improvements and bug fixes.
3.2
2023-08-25
Introducing AI Assist - create and Automate your customer communications and access the limitless power of AI right inside tawk.to
1. Smart Reply - Respond faster with AI-generated suggestions and real-time responses - get real-time response suggestions based on current conversations and your own content. Just click reply and you're done.
2. AI Commands - unleash the power of AI:
* Brainstorm
* Tone
* Fix text
* Point expand
* Sentence expand
* Simplify
* Step by step
* Summarize
* Write about
3.1.3
2023-08-14
* Misc stability improvements and bug fixes.
3.1.2
2023-08-02
* Misc stability improvements and bug fixes.
---
Thank you for using tawk.to. Our newest version gives you access to the Contacts CRM directly in the app.
* Add unlimited contacts and organizations
* Filter and group contacts into segments
* View multichannel conversation histories
* Qualify leads and prioritize outreach
* Access timelines, notes, and organizations for each contact
* Respond to chats and tickets in context
* Tag, search, and filter with tags and custom attributes.
3.1.1
2023-07-29
* Misc stability improvements and bug fixes.
---
Thank you for using tawk.to. Our newest version gives you access to the Contacts CRM directly in the app.
* Add unlimited contacts and organizations
* Filter and group contacts into segments
* View multichannel conversation histories
* Qualify leads and prioritize outreach
* Access timelines, notes, and organizations for each contact
* Respond to chats and tickets in context
* Tag, search, and filter with tags and custom attributes.
3.1
2023-07-18
Thank you for using tawk.to. Our newest version gives you access to the Contacts CRM directly in the app.
* Add unlimited contacts and organizations
* Filter and group contacts into segments
* View multichannel conversation histories
* Qualify leads and prioritize outreach
* Access timelines, notes, and organizations for each contact
* Respond to chats and tickets in context
* Tag, search, and filter with tags and custom attributes.
3.0.14
2023-06-14
* Misc stability improvements
3.0.13
2023-06-07
* Misc stability improvements
3.0.12
2023-06-03
* Misc stability improvements
3.0.11
2022-07-29
* Misc stability improvements
3.0.10
2022-06-14
* New looks for the Inbox section
* Misc stability improvements
3.0.9
2022-05-29
Thank you for using tawk.to. Our latest version brings a new look that's easier to read and navigate. Try it out and start chatting on mobile today!
* Access your inbox, monitoring and account settings with super-simple navigation
* See who’s browsing your site and view active chats in real time
* Enjoy advanced filtering options for Chats and Tickets
* Support your team in-chat with tabs for visitor details, Shortcut templates, Knowledge Base access, and more
* Stay connected to your team in the Direct Messaging center
Need support? Reach out in the app or at https://help.tawkto/. We are available to assist you 24x7-365.
==============
* Misc stability improvements
3.0.7
2022-05-26
Thank you for using tawk.to. Our latest version brings a new look that's easier to read and navigate. Try it out and start chatting on mobile today!
* Access your inbox, monitoring and account settings with super-simple navigation
* See who’s browsing your site and view active chats in real time
* Enjoy advanced filtering options for Chats and Tickets
* Support your team in-chat with tabs for visitor details, Shortcut templates, Knowledge Base access, and more
* Stay connected to your team in the Direct Messaging center
Need support? Reach out in the app or at https://help.tawkto/. We are available to assist you 24x7-365.
==============
* Misc stability improvements
3.0.6
2022-04-21
Thank you for using tawk.to. Our latest version brings a new look that's easier to read and navigate. Try it out and start chatting on mobile today!
* Access your inbox, monitoring and account settings with super-simple navigation
* See who’s browsing your site and view active chats in real time
* Enjoy advanced filtering options for Chats and Tickets
* Support your team in-chat with tabs for visitor details, Shortcut templates, Knowledge Base access, and more
* Stay connected to your team in the Direct Messaging center
Need support? Reach out in the app or at https://help.tawkto/. We are available to assist you 24x7-365.
==============
* Misc stability improvements
3.0.3
2022-04-09
Thank you for using tawk.to. Our latest version brings a new look that's easier to read and navigate. Try it out and start chatting on mobile today!
* Access your inbox, monitoring and account settings with super-simple navigation
* See who’s browsing your site and view active chats in real time
* Enjoy advanced filtering options for Chats and Tickets
* Support your team in-chat with tabs for visitor details, Shortcut templates, Knowledge Base access, and more
* Stay connected to your team in the Direct Messaging center
Need support? Reach out in the app or at https://help.tawkto/. We are available to assist you 24x7-365.
==============
* Misc stability improvements
3.0.2
2022-04-02
Thank you for using tawk.to. Our latest version brings a new look that's easier to read and navigate. Try it out and start chatting on mobile today!
* Access your inbox, monitoring and account settings with super-simple navigation
* See who’s browsing your site and view active chats in real time
* Enjoy advanced filtering options for Chats and Tickets
* Support your team in-chat with tabs for visitor details, Shortcut templates, Knowledge Base access, and more
* Stay connected to your team in the Direct Messaging center
Need support? Reach out in the app or at https://help.tawkto/. We are available to assist you 24x7-365.
==============
* Misc stability improvements
3
2022-03-23
Thank you for using tawk.to. Our latest version brings a new look that's easier to read and navigate. Try it out and start chatting on mobile today!
* Access your inbox, monitoring and account settings with super-simple navigation
* See who’s browsing your site and view active chats in real time
* Enjoy advanced filtering options for Chats and Tickets
* Support your team in-chat with tabs for visitor details, Shortcut templates, Knowledge Base access, and more
* Stay connected to your team in the Direct Messaging center
Need support? Reach out in the app or at https://help.tawkto/. We are available to assist you 24x7-365.
2.17.18
2022-01-06
* Misc stability improvements and bug fixes.
2.17.16
2021-08-15
* Misc stability improvements and bug fixes.
2.17.13
2021-01-07
* Misc stability improvements and bug fixes.
2.17.11
2020-11-10
* Misc stability improvements and bug fixes.
2.17.10
2020-10-13
* Misc stability improvements and bug fixes.
2.17.9
2020-10-07
* Misc stability improvements and bug fixes.
2.17.7
2020-09-19
* Misc stability improvements and bug fixes.
2.17.6
2020-08-27
* Misc stability improvements and bug fixes.
2.17.5
2020-07-07
* Misc stability improvements and bug fixes.
2.17.4
2020-03-31
* Misc stability improvements and bug fixes.
2.17.3
2020-03-09
* Misc stability improvements and bug fixes.
2.17.2
2020-03-07
* Misc stability improvements and bug fixes.
2.17.1
2020-02-26
* Misc stability improvements and bug fixes.
2.17
2020-02-15
* Added ability to control Ban list from Admin section.
2.16.6
2020-01-15
Stability improvements and bug fixes.
2.16.4
2020-01-10
Stability improvements and bug fixes.
2.16.3
2019-11-21
Stability improvements and bug fixes.
2.16.2
2019-11-13
Stability improvements and bug fixes.
2.16.1
2019-11-09
Stability improvements and bug fixes.
2.16
2019-11-07
Added ability for agents to mark group chats as resolved.
2.15
2019-11-01
Added option to create a ticket right from within live chat.
2.14.1
2019-10-30
Stability improvements and bug fixes.
2.14
2019-10-09
* Added Widget Content settings to Admin section
- Change widget language
- Configure Online, Away, Offline, Pre chat form greetings
- Configure Offline and Pre chat form fields
2.13.4
2019-09-18
Better Chat Push notification cleanup.
Stability improvements and bug fixes.
2.13.3
2019-09-13
Stability improvements and bug fixes.
2.13.2
2019-09-10
Fix for iOS13 beta push notification issue.
2.13.1
2019-09-06
Stability improvements and bug fixes
2.13
2019-09-03
* Added Widget Settings to Admin section
- Edit Widget name
- Toggle Widget enabled status
- Change Widget behavior on the site
- Edit Widget Notification Settings
- Edit Widget Visibility Settings
- Edit Widget Feature Settings
- Delete Widget
2.12.1
2019-06-30
Stability improvements and bug fixes.
2.12
2019-06-12
Added Property settings to the Admin.
2.11
2019-05-30
Added Data Privacy settings.
Stability improvements and bug fixes.
2.10
2019-05-27
* Added Agent alert settings.
* Fixed issue with Chinese language input.
* Stability improvements and bug fixes.
2.9.14
2014-11-15
Stability improvements and bug fixes.
2.9.13
2019-02-25
Added TouchId/FaceId support for login.
Stability improvements and bug fixes.
2.9.12
2019-02-21
Stability improvements and bug fixes.
2.9.11
2019-02-18
Added Widget scheduler settings.
Stability improvements and bug fixes.
2.9.10
2018-12-14
Stability improvements and bug fixes.
2.9.9
2018-12-08
Stability improvements and bug fixes.
2.9.8
2018-12-06
Stability improvements and bug fixes.
2.9.7
2018-10-19
Stability improvements and bug fixes.
2.9.6
2018-10-17
Stability improvements and bug fixes.
2.9.5
2018-10-16
Stability improvements and bug fixes.
2.9.4
2018-09-29
Stability improvements and bug fixes.
2.9.3
2018-09-28
Stability improvements and bug fixes.
2.9.2
2018-09-18
Stability improvements and bug fixes.
2.9.1
2018-09-17
Stability improvements and bug fixes.
2.9.0
2018-09-15
Added Tabs.
iOS12 ready.
Stability improvements and bug fixes.
2.8.20
2018-05-29
Stability improvements and bug fixes.
2.8.19
2018-05-22
Stability improvements and bug fixes.
2.8.18
2018-05-16
Stability improvements and bug fixes.
2.8.17
2018-05-09
Stability improvements and bug fixes.
2.8.16
2018-05-04
Stability improvements and bug fixes.
2.8.15
2018-05-03
Stability improvements and bug fixes.
2.8.14
2018-04-26
Added file picker for attachments.
Stability improvements and bug fixes.
2.8.13
2018-04-06
Added settings option to keep chat pinned to bottom at all times.
Stability improvements and bug fixes.
2.8.12
2018-03-11
Stability improvements and bug fixes.
2.8.11
2018-03-02
Stability improvements and bug fixes.
2.8.10
2018-02-27
Stability improvements and bug fixes.