Telmediq - HIPAA Messenger
HIPAA Compliant Messenger
Free
4.8.1for iPhone, iPad and more
4.3
53 Ratings
SmartPager Systems
Developer
99.7 MB
Size
Dec 19, 2023
Update Date
Medical
Category
4+
Age Rating
Age Rating
Telmediq - HIPAA Messenger Screenshots
About Telmediq - HIPAA Messenger
Telmediq Healthcare Communications Hub™
Telmediq is an enterprise cloud-based communications platform built specifically for healthcare. Our solution provides secure HIPAA compliant texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR all on one easy to use platform.
Note: You must have an account enabled on Telmediq before you can use this application.
Main functions of our offering include:
• Unified Communications: Our mobile applications allow for real-time texting and voice communication between clinicians. Multimedia messaging with photos, voice, and attachments are supported as are the ability to record and deliver voicemails when clinicians are busy with patients.
• Reliable Messaging: Telmediq provides a persistent and reliable messaging layer that is able to deliver time sensitive messages to users on a multitude of delivery channels. Telmediq detects when a user’s device has data connectivity issues, and routes the message accordingly based on a user’s network conditions and availability.
• Directory Integration: Telmediq is seamlessly deployed and managed through the organizations existing Microsoft Active Directory Infrastructure.
• Call Center Integration: The ability to send messages from the existing call center software and systems allows for rapid deployment with minimal disruption to existing call center workflow.
• On Call Scheduling: Telmediq has the leading on-call scheduling platform, including escalations, shared schedules, round-robin load balancing based on provider load, and more. In addition, we are the only communications platform that provides real-time integration with Amion, QGenda, Tangiers, as well as home grown and legacy scheduling platforms.
• Phone System Integration: Telmediq integrates with both SIP based and legacy (non SIP based) hospital phone platforms. We are the only communications provider that is able to support a transition strategy from legacy circuit switch PBX systems to the SIP domain.
• Clinical Integration: Telmediq provides Patient Centric Messaging – the ability to track all messages against a patient and have two-way synchronization with the EMR.
• Nurse Mobility: Existing nurse call systems can be mobilized for nurses through integration with room alarms as well as patient assignments.
Telmediq is an enterprise cloud-based communications platform built specifically for healthcare. Our solution provides secure HIPAA compliant texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR all on one easy to use platform.
Note: You must have an account enabled on Telmediq before you can use this application.
Main functions of our offering include:
• Unified Communications: Our mobile applications allow for real-time texting and voice communication between clinicians. Multimedia messaging with photos, voice, and attachments are supported as are the ability to record and deliver voicemails when clinicians are busy with patients.
• Reliable Messaging: Telmediq provides a persistent and reliable messaging layer that is able to deliver time sensitive messages to users on a multitude of delivery channels. Telmediq detects when a user’s device has data connectivity issues, and routes the message accordingly based on a user’s network conditions and availability.
• Directory Integration: Telmediq is seamlessly deployed and managed through the organizations existing Microsoft Active Directory Infrastructure.
• Call Center Integration: The ability to send messages from the existing call center software and systems allows for rapid deployment with minimal disruption to existing call center workflow.
• On Call Scheduling: Telmediq has the leading on-call scheduling platform, including escalations, shared schedules, round-robin load balancing based on provider load, and more. In addition, we are the only communications platform that provides real-time integration with Amion, QGenda, Tangiers, as well as home grown and legacy scheduling platforms.
• Phone System Integration: Telmediq integrates with both SIP based and legacy (non SIP based) hospital phone platforms. We are the only communications provider that is able to support a transition strategy from legacy circuit switch PBX systems to the SIP domain.
• Clinical Integration: Telmediq provides Patient Centric Messaging – the ability to track all messages against a patient and have two-way synchronization with the EMR.
• Nurse Mobility: Existing nurse call systems can be mobilized for nurses through integration with room alarms as well as patient assignments.
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What's New in the Latest Version 4.8.1
Last updated on Dec 19, 2023
Old Versions
Resolved an issue with messages repopulating when auto archive isn't configured properly
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Version History
4.8.1
Dec 19, 2023
Resolved an issue with messages repopulating when auto archive isn't configured properly
4.8.0
Dec 13, 2023
We are pleased to share that we will be reintroducing the Telmediq App for Apple Watches. This release contains the following enhancements: receive notifications, read and respond to messages and view active threads in the inbox. When a user is on a Telmediq message they will now be able to see the title of the user’s they’re corresponding with. Additionally, users are now able to view a patient’s primary location in the patient details page if one has been set.
4.7.1
Oct 24, 2023
Resolved an issue with the Attach Patient button showing the wrong patient list
4.7.0
Oct 23, 2023
Telmediq
Link now iteratively tries Rover and Haiku links to see if one is valid. If both are valid, a choice is presented to the user prior to proceeding into linking application.
A copy me toggle has been added to the creation of a user routing rule.
If a user doesn’t have a mobile or alternate phone number in their profile and tries to make a call via mobile configuration, they will be prompted to enter a phone number. Additionally, the app will walk the user through where to input said number.
In addition to having the ability to end a conversation on the web console, we are bringing that same parody to the mobile applications. This functionality is only enabled when the user has the proper permission.
PFC
User is now able to view the read receipts of a patient conversation
Users can now view all conversations had with a patient to learn what has been communicated to them
If a patient opts-out by responding to a TMQ message by responding STOP, they are opted out of all messaging, video calling, and calling.
There is now no way to override the opt-out. If a patient types STOP, users are not able to opt them back in. They are also not able to be opted back in through the EMR.
Users are now able to go directly from a conversation with a patient to that patient’s details page
Bugs
Resolved a bug where Allow Replies seemed to be on for SMS patient messaging
Added logging for when a user is unable to successfully change their status
Resolved an issue with iPad that was crashing when attempting to take a photo in the application flash on
Link now iteratively tries Rover and Haiku links to see if one is valid. If both are valid, a choice is presented to the user prior to proceeding into linking application.
A copy me toggle has been added to the creation of a user routing rule.
If a user doesn’t have a mobile or alternate phone number in their profile and tries to make a call via mobile configuration, they will be prompted to enter a phone number. Additionally, the app will walk the user through where to input said number.
In addition to having the ability to end a conversation on the web console, we are bringing that same parody to the mobile applications. This functionality is only enabled when the user has the proper permission.
PFC
User is now able to view the read receipts of a patient conversation
Users can now view all conversations had with a patient to learn what has been communicated to them
If a patient opts-out by responding to a TMQ message by responding STOP, they are opted out of all messaging, video calling, and calling.
There is now no way to override the opt-out. If a patient types STOP, users are not able to opt them back in. They are also not able to be opted back in through the EMR.
Users are now able to go directly from a conversation with a patient to that patient’s details page
Bugs
Resolved a bug where Allow Replies seemed to be on for SMS patient messaging
Added logging for when a user is unable to successfully change their status
Resolved an issue with iPad that was crashing when attempting to take a photo in the application flash on
4.6.4
Sep 18, 2023
Resolved an issue when attempting to return to a VoIP call after navigating the app
4.6.3
Aug 24, 2023
Resolved an issue selecting users from the Directory when transferring a call.
4.6.2
Aug 10, 2023
Resolved a login issue for emails containing apostrophes
4.6.1
Aug 4, 2023
- Fixed an issue that could cause crashes
4.6.0
Aug 2, 2023
Logging In
• If the app has been closed, users can now decide how long is required before they need to re-enter their PIN using a custom time
• For shared device users, there is now the option to skip entering PIN, username, and email
- Please reach out to your customer success team if you would like to enable this feature
Return to Message from Call
• Users are now able to view their Telmediq messages during a call
Quick Response
More useful Quick Responses have been added
• Ok. No action needed.
• I’ll call you with a verbal order.
• I’ll put in an order.
User Avatar
• A user’s display icon is now shown beside them in a message thread. Clicking it will open their directory page, while holding it down allows the user to forward the thread or view message history.
Patient Family Communication General Changes
• If a patient has opted out of receiving automated messages, users will not be able to call the patient
• If a patient has opted out of receiving automated messages, Opted Out will be displayed in orange
• If it is outside of a patient’s preferred contact window, the time will be displayed in orange
• When talking to a patient or family member, the user will be shown a banner in the message thread letting them know
Video Permissions
• New permission set in Patient/Family Communication regarding the ability to start video chats
- Can invite patients to video visits
- Can invite relations of a patient to video visits
Attach Patient
• If user has View Patient Admin permission, they can click Attach Patient and search the All Patients list now. This allows the user to save a SmartAnswer voicemail to a patient, and contact them from that voicemail
Bug Fixes
• Fixed an issue with non-functioning actions when left-swiping on a patient message thread by removing the Recall and Forward actions
• If the app has been closed, users can now decide how long is required before they need to re-enter their PIN using a custom time
• For shared device users, there is now the option to skip entering PIN, username, and email
- Please reach out to your customer success team if you would like to enable this feature
Return to Message from Call
• Users are now able to view their Telmediq messages during a call
Quick Response
More useful Quick Responses have been added
• Ok. No action needed.
• I’ll call you with a verbal order.
• I’ll put in an order.
User Avatar
• A user’s display icon is now shown beside them in a message thread. Clicking it will open their directory page, while holding it down allows the user to forward the thread or view message history.
Patient Family Communication General Changes
• If a patient has opted out of receiving automated messages, users will not be able to call the patient
• If a patient has opted out of receiving automated messages, Opted Out will be displayed in orange
• If it is outside of a patient’s preferred contact window, the time will be displayed in orange
• When talking to a patient or family member, the user will be shown a banner in the message thread letting them know
Video Permissions
• New permission set in Patient/Family Communication regarding the ability to start video chats
- Can invite patients to video visits
- Can invite relations of a patient to video visits
Attach Patient
• If user has View Patient Admin permission, they can click Attach Patient and search the All Patients list now. This allows the user to save a SmartAnswer voicemail to a patient, and contact them from that voicemail
Bug Fixes
• Fixed an issue with non-functioning actions when left-swiping on a patient message thread by removing the Recall and Forward actions
4.5.3
May 10, 2023
Resolves an issue that could cause launching an Epic deep link to fail
Resolves an issue that could cause the app to crash when joining/leaving a care team
Resolves an issue that could cause the app to crash when joining/leaving a care team
4.5.2
May 9, 2023
Performance improvements.
4.5.1
Apr 3, 2023
Patient Family Communication
- Users can now message patients and family in the Inpatients list. Note: Requires Patient Family Communication to be enabled.
- Appointment List can now be filtered by date.
- Users and Patients can now enter a pre-video visit lobby to adjust their settings
- Attachments can be rendered and viewed in a chat
Bugs
- Fixed an issue with the message indicator now showing if too many messages exist in a thread
- Fixed an issue with deep linking in news posts
- Fixed a visual issue with password entry
- Users can now message patients and family in the Inpatients list. Note: Requires Patient Family Communication to be enabled.
- Appointment List can now be filtered by date.
- Users and Patients can now enter a pre-video visit lobby to adjust their settings
- Attachments can be rendered and viewed in a chat
Bugs
- Fixed an issue with the message indicator now showing if too many messages exist in a thread
- Fixed an issue with deep linking in news posts
- Fixed a visual issue with password entry
4.4.0
Jan 15, 2023
This release introduces a suite of Patient and Family Communication Features (Perfectserve PFC). Users will not see these features unless their organization purchases and implements the PFC module in Telmediq. This module allows for automatic messaging, such as appointment reminders, as well as user-to-patient and user-to-family secure conversations, notification templates, and video calls.
Other updates include:
Login email bug – fixed a bug where, with some settings, the email field at login would be pushed off the edge of the screen.
Other updates include:
Login email bug – fixed a bug where, with some settings, the email field at login would be pushed off the edge of the screen.
4.3.4
Jul 26, 2022
Fixed a scenario where the Transfer Call button was missing when the user received a VoIP call.
4.3.3
May 16, 2022
Bug fixes and performance improvements.
4.3.1
Apr 27, 2022
Fix issue where Care Team list in Patient screen was not refreshing after joining or leaving the Care Team.
4.3.0
Apr 26, 2022
Fixed an issue that could display the wrong read receipts in forwarded threads.
Fixed issues with handling deep links.
Fixed issues with handling deep links.
4.2.2
Jan 26, 2022
Fixed an issue that could display the wrong read receipts in forwarded threads.
4.2.1
Jan 13, 2022
Fixed an issue that could cause a patient list search to not be filtered
4.2.0
Dec 10, 2021
1. Patient Filters - Patient searches can now have filters set and saved to help focus the patient list to the current needed scope.
2. Changed compose to defocus the recipients field if the compose was launched with a recipient provided. E.g.: when choosing "Message" from directory.
3. Changed the wording in from "Update Password" to "Change Password.
4. Added a Forgot Password option to the "Change Password" screen..
5. Added network unavailable messaging to the login screen.
6. Added network unavailable messaging to the lock screen.
7. Added an error message to indicate a group has no members if you try and send a message to a group with no members.
8. Improved errors that are displayed when trying to send a message.
9. Fixed an issue where audio could be delayed in starting at the beginning of a call.
10. Fixed an issue where assuming a role would change whether a user should set auto logout but the app had not updated the user profile yet.
11. Fixed an issue where not having permission to view a schedule could result in a crash.
12. Fixed an issue where some iPads would not allow selecting the front facing camera during message compose.
2. Changed compose to defocus the recipients field if the compose was launched with a recipient provided. E.g.: when choosing "Message" from directory.
3. Changed the wording in from "Update Password" to "Change Password.
4. Added a Forgot Password option to the "Change Password" screen..
5. Added network unavailable messaging to the login screen.
6. Added network unavailable messaging to the lock screen.
7. Added an error message to indicate a group has no members if you try and send a message to a group with no members.
8. Improved errors that are displayed when trying to send a message.
9. Fixed an issue where audio could be delayed in starting at the beginning of a call.
10. Fixed an issue where assuming a role would change whether a user should set auto logout but the app had not updated the user profile yet.
11. Fixed an issue where not having permission to view a schedule could result in a crash.
12. Fixed an issue where some iPads would not allow selecting the front facing camera during message compose.
4.1.6
Oct 27, 2021
Fixed an issue where Choice fields in message types were always considered to be required.
4.1.5
Oct 24, 2021
Added compatibility for additional OAuth SSO providers
4.1.4
Sep 17, 2021
- Fixes an issue that could cause a crash on the PIN screen
- Fixes an issue where notification sounds and vibrations could still occur while status is set to offline
- Fixes an issue where notification sounds and vibrations could still occur while status is set to offline
4.1.3
Aug 26, 2021
- Fixes an issue that could prevent the transfer button from showing in the dialer
4.1.2
Aug 20, 2021
- Fixes an issue where the app could crash on iPads
Telmediq - HIPAA Messenger FAQ
Click here to learn how to download Telmediq - HIPAA Messenger in restricted country or region.
Check the following list to see the minimum requirements of Telmediq - HIPAA Messenger.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
Apple Watch
Requires watchOS 7.0 or later.
iPod touch
Requires iOS 11.0 or later.
Telmediq - HIPAA Messenger supports English, Spanish
