Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

T-Mobile Scam Shield Screenshots

iPad

iPhone

About T-Mobile Scam Shield

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.

- What is Scam Shield? -

ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. Our defenses update every six minutes to stay ahead of scammers.

BUILT-IN PROTECTION
Americans deal with billions of scam and robo calls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.

KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.

- Included features -

• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.

- Premium features -

• Personal Number Blocking – Block specific numbers from calling you as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? We’ll identify and block call types you don’t want to see anymore.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.

For help and support, please contact callprotectionops@t-mobile.com.

What's New in the Latest Version 5.4.0

Last updated on Feb 14, 2024

Old Versions

General Bug fixes and Optimization

Version History

5.4.0

Feb 14, 2024

General Bug fixes and Optimization

5.3.0

Nov 27, 2023

Bug fixes and enhancements

5.2.0

Jul 28, 2023

VERSION – 5.2.0

The following changes have been made to the Scam Shield app:

Improvements
- Manually add phone numbers to your block list
- Delete all call activity

Fixes
- Fixed accessibility defects
- Fixed bugs causing crashes during authentication
- Fixed authentication latency during SIM swap
- Fixed bugs causing glitches in the user interface
- Fixed copy/paste issues

2.13

Dec 13, 2022

Bug fixes.

2.12

Dec 1, 2022

The following changes have been made to the Scam Shield app:

New Features

- Enabled premium trial for T-Mobile iOS users

Improvements

- Ability to copy numbers to clipboard

- Ability to block calls or enable scam block when reporting a number

- Updated user interface

- Enhanced accessibility font scaling

Fixes

- Fixed important security patches

- Fixed app crash upon opening the app

- Fixed issues related to multiple accessibility elements

- Fixed issues causing delayed activity response time

- Fixed issues related to changing a SIM card

- Fixed issues with the block icon when adding numbers to personal number lists

2.11

Apr 4, 2022

VERSION – 2.11
The following changes have been made to the Scam Shield app:

IMPROVEMENTS

- Metro by T-Mobile customers now have full access to the T-Mobile Scam Shield application
- Updated User Interface
- Enhanced accessibility
- Improved application response time

FIXES

- Fixed issues in where the app would show the startup screen multiple times
- Fixed issues affecting lookup results for Reverse Number Lookup
- Fixed issues to improve authentication attempts
- Fixed issues affecting the Caller ID status indicator
- Fixed issues causing incorrect error messaging
- Fixed issues impacting basic and premium subscription statuses
- Fixed issues limiting the refresh time stamp from updating

2.10

Dec 8, 2021

The following changes have been made to the Scam Shield app:

UPDATED FEATURES

-Improved Reverse Number Lookup-
See more information about the numbers you search for (Premium only)

-Improved quick actions-
Control how you handle a call with a single tap

-Call log management-
You can now delete unwanted entries from the activity log

IMPROVEMENTS

- Updated UI
- Improved performance
- Enhanced accessibility

FIXES

- Fixed issues in where the app would crash when accessing the keyboard
- Fixed various voiceover inconsistencies with screen readers

2.9

Sep 14, 2021

The following changes have been made to the Scam Shield app:

UPDATED FEATURES:

-Simple call reporting-
Report calls as scams (or misidentified scam calls as safe) right from the Activity tab. Simply tap the number you want to report and tap the “Report” button.

-New call categories-
We’ve added the “Private” category to the Category Manager so you can send all calls from private numbers straight to voicemail.

-Simplified call lists-
We’ve made it simpler than ever to determine who’s blocked and who’s not! The lists for numbers that are always blocked and always allowed to call you are now called “Block” and “Allow.”

IMPROVEMENTS:

- Multiple improvements were made to the app’s UI.
- Several updates were made to enhance app accessibility.
- Updates and improvements were made to the first-time use experience.

FIXES:

- People using dual-sim devices where the eSIM is the primary line and the secondary line is not T-Mobile will now be able to authenticate as expected.
- Adding a number to a list will now properly remove it from any other competing list.

2.7

Mar 17, 2021

The following changes have been made to the Scam Shield app:

Improvements
--Several updates were made to enhance app accessibility.

2.6

Dec 1, 2020

Minor bug fixes, improved some error messages, and fixed minor UI

2.5

Oct 3, 2020

eSIM authentication improvements

2.4

Sep 19, 2020

Authentication/Login improvements and minor copy changes.

2.2

Aug 22, 2020

Messaging updates and additional error logic

2.0

Jul 24, 2020

We're always working to enhance your experience to give you more control over calls.

- Refreshed design, updated interface
- With Scam Counter, you'll see the number of likely scam calls blocked and kept off your phone when Scam Block is turned on, and the number received when it's turned off.
- Mark your Favorites, so important calls always come through
- Improvements to network algorithms for tagging and blocking scam calls
- Improvements to how call categories are tagged

1.8

Dec 23, 2019

Settings page UI update

1.7

Sep 7, 2019

Minor bug fixes.

1.3

Feb 26, 2019

Minor bug fixes.

1.2

Dec 2, 2018

Minor bug fixes and updates