5.1.1
2024-04-10
In this release, we are introducing our brand new feature: Mobile Agent for Sightcall VISION. We also fixed a lot of bugs and improved performance.
5.1.0
2024-03-01
In this release, we continued to improve our new solution, Sightcall VISION.
In particular, we added snapshots and annotations for Mobile agents, screencast and zoom for guests. We also strengthened the user experience with zoom feature and fullscreen/PiP switch.
On top of that, we also added AI Detection to help you identify and localize a specific object in a scene.
And as usual, we also improved performance and stability.
4.5.9
2023-10-16
Features
- Cloud communication layer updated
- iPhone 15 compatibility
4.5.7
2023-06-27
Features
- SDF: added Accuracy to GPS
Bugfixes
- SDF: GPS continuous mode fixed
- App Clip: added rich consent text (with HTML)
4.5.3
2023-06-07
Features
- Digital Flows: now able to load an URL in the same webView
Bugfixes
- Case reports broken because of chat messages
- Downgrade iOS minimum from 15 version to 14
4.5.2
2023-06-01
Bugfix: establishing a call takes too long
4.5.1
2023-05-30
Security: better SSL support
Bugfix: call fail in AppClip
4.5.0
2023-05-25
- Digital Flows: iOS Measure in Augmented Reality
- Digital Flows: ability to limit video capture time
- Digital Flows: Webview UI controls added
- 4K Snapshots in calls
- Media capture UI and features improvements
- Consent popup redesigned
- Live translation improvement
Bugfixes
- various bugfixes
4.4.0
2023-02-13
Digital Flows :
- Media Upload new metadata attribute
- Detection of Flow background/foreground changes
Bugfixes:
- SDF Media Capture: improve compression and resize preview images stored in Context
- SDF: Call activity (from guest url) not starting if an SDF is already launched
- SDF: Change UI/UX for Native pop-up to start a new Flow
- SDF: Native pop-up is always triggered on "resume" and "restart" in the URL
- SDF: Unable to capture video on some iOS devices
- Misc: "Paste URL link" feature crashes the app
- Misc: Unable to process specific ACD URL
4.2.4
2022-10-12
- fixed: signature popup not appearing
4.2.3
2022-10-06
Fixed: connection with display name issue
4.2.2
2022-10-03
- Fixed: connection issue on external ACD calls
- Fixed: can't interact with app when a toast message is shown
- Fixed: Wrong case report API return
4.2.1
2022-09-21
Fixed an issue that prevents users from connecting to appclip with Digital Flow
4.2.0
2022-09-19
- Handle of RTCC JWT authentication
- JWT support for network test
- Start a call from an sdf in App Clip
- Push notification handling
- Deeplinks with support of new URLs and new pincode
- Integration of new and enhanced stats
- Bug fixes
4.1.3
2022-08-11
Fix a bug that could prevent a call to start.
4.1.2
2022-07-29
Fix a rare occurrence where the wrong webpage was displayed for certain services.
4.1.0
2022-06-07
Visual Support is now fully compatible with Sightcall Digital Flows.
Added an input Field to copy past a Sightcall URL and start a call manually
4.0.3
2022-05-02
Bugfixes:
- issue with reference in case report
4.0.2
2022-04-15
Bugfixes:
- The reference parameter is correctly passed through the URL when joining an ACD call.
- Fixed an issue that prevents users from connecting to the US core platform
4.0.1
2022-04-11
Fix minor bugs :
- Fix an issue that prevents tenant customizations to be handled properly
- Video startup behaviour is now correctly handled by the Apps
4.0.0
2022-04-05
- Improvements to the No-App Experience. This feature is currently available as a beta release.
- Corrected an issue that caused a guest to not receive a request for GPS use at the start of a call.
- When using a link to join a visual support session, the Connect link did not open the Visual Support app to start the session. This issue has been fixed.
- Fixed an issue caused by an incorrectly handled request. The agent requested that the guest shared an image from their gallery. If the guest collapsed the sharing drawer manually, then the agent console did not handle the request correctly.
- Corrected an issue that did not allow the device camera to submit a picture or video when using a FIle Upload use case.
3.8.0
2022-02-08
Improvements to the No-App Experience:
Corrected an issue that caused pop-ups to not display correctly.
Geolocation permissions are now consistently requested at the beginning of a visual support session.
Fixed Guest survey at the end of the call in No-app
3.7.1
2022-01-24
Bug fixes and performance improvements
3.7.0
2022-01-14
Fixes minor issues
3.6.2
2021-12-08
Fixes an issue with geolocation permissions
3.6.0
2021-10-11
Updates in this version:
Speech Translation is now supported
Recording platform improvements
Bug fixes in this version:
The transcript history window visibility has been corrected during sessions using Speech Translation
3.5.9
2021-08-09
US platform compatibility
3.4.4
2020-12-08
Various bug fix
3.4.2
2020-11-26
Various bug fix
3.4.1
2020-11-17
Various bug fix
3.3.9
2020-10-29
Various bug fix
3.3.7
2020-10-19
Various bug fix
3.3.6
2020-09-16
Various bug fix
3.3.4
2020-07-17
Various bug fix
3.3.3
2020-06-04
Various bug fix
3.3.2
2020-04-29
Various bug fix
3.3.1
2019-12-03
Various bug fix
3.3.0
2019-11-18
Various bug fix
3.2.3
2019-11-04
Various Bug fix
3.2.2
2019-09-19
- Various Bugfixes
3.2.1
2019-09-16
- Various Bugfixes
3.2.0
2019-08-19
- Various Bugfixes
3.1.3
2019-08-06
- Various Bugfixes
3.1.2
2019-07-15
- Various Bugfixes
3.1.1
2019-07-02
What's New
• Support for Smart Measure
• Easy Screencasting
• Confirmation pop up before ending a call
• Greek language support
• Turkish language support
Bugs Fixed & Improvements
• Improved: Snapshots, including OCR, are much, much faster
• Improved: Visual improvement of the video player when sharing video from library
• Fixed: Keep zoom and torch settings while taking snapshots
• Fixed: App could crash after taking a picture
• Fixed: Case reference now included in survey
• Better ios 12.x Support
3.1.0
2019-07-01
- Various Bugfixes
3.0.2
2019-04-02
- Various Bugfixes
3.0.1
2014-11-21
- Various Bugfixes