VisualSupport - RemoteCall
Free
7.4.0003for iPhone, iPad and more
Age Rating
VisualSupport - RemoteCall Screenshots
About VisualSupport - RemoteCall
Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
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What's New in the Latest Version 7.4.0003
Last updated on Nov 16, 2023
Old Versions
- Other minor bug fixes
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Version History
7.4.0003
Nov 16, 2023
- Other minor bug fixes
7.2.0002
Nov 15, 2022
- Other minor bug fixes
7.1.0001
Apr 13, 2022
- Other minor bug fixes
7.0.4002
Jan 10, 2022
- Other minor bug fixes
7.0.3003
Oct 20, 2021
- Other minor bug fixes
7.0.2001
Jun 21, 2021
- Other minor bug fixes
7.0.1009
Apr 12, 2021
- Other minor bug fixes
7.0.1006
Dec 7, 2020
- Other minor bug fixes
7.0.1001
Oct 26, 2020
- Other minor bug fixes
6.0.27005
Apr 13, 2020
- Other minor bug fixes
6.0.26005
Dec 17, 2019
- Other minor bug fixes
6.0.26003
Dec 16, 2019
- Other minor bug fixes
6.0.25003
Sep 24, 2019
- Other minor bug fixes
6.0.24009
Jul 22, 2019
- Other minor bug fixes
6.0.23003
Dec 17, 2018
- Other minor bug fixes
6.0.22002
Oct 22, 2018
- Other minor bug fixes
6.0.21.008
Sep 17, 2018
- Other minor bug fixes
6.0.21003
Aug 6, 2018
- Other minor bug fixes
6.0.20002
Apr 23, 2018
- Added support to iPhone X.
- Other minor bugs and fixes.
- Other minor bugs and fixes.
6.0.18008
Nov 27, 2017
- Added a new feature : "Reverse connection method".
6.0.17007
Aug 28, 2017
- Other minor bug fixes
6.0.16003
Jul 24, 2017
- Other minor bug fixes
6.0.14001
Nov 28, 2016
- Other minor improvements and fixes.
3.0.51
Oct 4, 2016
- Added support to iOS 10
- Added support to IPv6
- Other minor bug fixes
- Added support to IPv6
- Other minor bug fixes
3.0.45
Jul 29, 2016
- Added support to IPv6.
- Fixed the voice chat issue.
- Fixed the voice chat issue.
VisualSupport - RemoteCall FAQ
Click here to learn how to download VisualSupport - RemoteCall in restricted country or region.
Check the following list to see the minimum requirements of VisualSupport - RemoteCall.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
VisualSupport - RemoteCall supports English, French, Japanese, Korean, Portuguese, Simplified Chinese, Spanish, Traditional Chinese