Viu More Augmented Support

Viu More Augmented Support



Free

2.0.8for iPhone, iPad
Viu More
Developer
Oct 23, 2019
Update Date
Utilities
Category
Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
Viu More Augmented Support Screenshots
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About Viu More Augmented Support

Augmented Support supports real-time video and audio communication between experts and technicians, together with a toolbox to draw annotations, save screenshots, sharing documents, chat box, and merging two video streams. It is a useful tool for companies dealing with field services and customer support, in order to provide faster and low-cost solutions.
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What's New in the Latest Version 2.0.8

Last updated on Oct 23, 2019
Old Versions
* Fixed issue when receiving a call, the calling screen does not popup
* Fixed issue when changing mode, the loudspeaker or mute configuration changes
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Version History
2.0.8
Oct 23, 2019
* Fixed issue when receiving a call, the calling screen does not popup
* Fixed issue when changing mode, the loudspeaker or mute configuration changes
2.0.7
Oct 1, 2019
- Add more information to bug reports
- Fixed automatic logout issue when starting the app without internet connection
- Fixed the issue with sending feedback and bug report from login screen
- Fixed issue with one side enters the call and the other side still rings
2.0.6
Sep 16, 2019
Improvements:
- Displaying a notification when a image that is shared during a call was not found
- General improvements on stability

Fixes:
- Connection issue when closing the merging cameras mode
- Initial letter when starting an outgoing call
- Issue where the call was not started when a call was received when the app was not running (also not in the background)
2.0.5
Sep 8, 2019
- Improves the UI of end user license agreement page
- Fixed the icons mismatch issue
- Fixed the issue where successful user report submissions were reporting as an error.
- Fixed the issue with end user license agreement always popping up with new login
- Fixed issue with double callscreen
- Fixed unreadable chat notifications
2.0.3
Aug 9, 2019
- Add support for arm64 for PDF renderer
- Fixed incoming call not popping up when app is not started
- Fixed new version notification not always popping up
2.0.2
Aug 7, 2019
- Add support for arm64 for PDF renderer
- Fixed incoming call not popping up when app is not started
- Fixed new version notification not always popping up
2.0.0
Aug 1, 2019
- Intuitive user-friendly interface
- Tap to focus in picture taking mode
- Additional status options
- Text annotations
- New annotations toolset
- History menu of annotations
- 8 call modes depending on your access rights
- Chat and info panel
- Connection health indicator
1.9.8
Apr 11, 2019
- Added bug reporter
- New implementation for sending feedback
- Improved the indication when the user losts connection during the call
- Improved the performance and lowered the battery usage
- Fixed the issue with multi-device login, call is answered from one device, but it keeps ringing in other devices
- Fixed the missed call issue when the local device system time is not correct.
1.9.7
Mar 13, 2019
- Improved camera quality when taking pictures for annotations
- New technology for recording videos on mobile platform
- Increased ringtime when a call is received
- Fixes app going to sleep during a call
1.9.6
Feb 22, 2019
- Added contacts search functionality
- Send text and images to offline users
- Support also landscape right mode during the call

##### Fixes
- User icon appears twice in the call
- Fixed unread message counter in a new conversation
- Fixed contact status update issue when the contact logs out
- Fixed the issue with permission panel
1.9.5
Jan 31, 2019
- Sorting of contacts by the time and date of the last message in the conversation
- Improved layout of the contact list
- Fixes crash in a group call when a user leaves the call
- Fixes permission request in the group call, the permission request is now only send to the person who is sharing his/her camera.
- Fixes the appearing of a toast when the user taps on a user icon in a call
- Fixes appearing of an outgoing call screen when add a person to a group call
1.9.3
Jan 28, 2019
- Add a speaker button to the call
- Increased size of chat messages during a call
- When a person who is sharing his view leaves a group call, the call mode will switch to voice-only mode
- [FIXED] Updating of description/title of a Work Instruction
- [FIXED] Position of favourite button in cloud files when accessing Favorites
1.9.2
Jan 14, 2019
- updated camera quality in picture mode
1.9.1
Nov 28, 2018
- added mute button during a call
- fixes audio when receiving a call
1.9.0
Nov 13, 2018
- Chat functionality has been added
- Layout of the home screen has been updated
- Work Instructions are saved in the cloud
1.8.2
Sep 24, 2018
Improvements:
- In remote desktop mode, UI is improved on the sender side

Fixes:
- Fixed the annotations mismatch issue
- Fixed the issue on the annotation panel that is not closed when returning to send picture mode from picture-only mode
1.8.1
Aug 13, 2018
Fixed the login issue with old user data
1.8.0
Aug 13, 2018
- Support multi-device login
- Support landscape and portrait mode for all the scenes excluding during the call
- Users can set their status to Available or Do Not Disturb
- Start the call with voice. Users can switch to video mode or picture sharing mode
- Pictures that are taken during the call are uploaded to cloud if the cloud function is enabled and users agree

Improvement:
- Picture sharing during the call improvement: send a thumbnail first and download the full picture when users start sharing it
- Reduce the call connecting time
- Give more feedback when there is a connection problem
- Users can receive calls from anywhere in the application and when the call is finished, app returns to the previous status
- Provide users more feedback about the network quality
- Hide video player controls by default

Fixes
- Fixed the contact name display issue: long name and name with special characters
-Annotations are cleared when switching pictures
- WaitingForPermission panel is gone when the request is denied
- Fixed the EndCall button when the call is still loading
1.7.3
Aug 3, 2018
Bugfix
- fixed some video call connection failure
- fixed crash on armv7
1.7.2
Jun 28, 2018
- Open .mp4 video files from file explorer

Improvement
- Picture aspect ratio is kept in cloud files, picture notes and work instructions
- Video aspect ratio is kept when opening camera from picture notes and work instructions
- Improves the update notification
- Use back camera by default for sharing camera mode

Fixes
- Fixed switch camera in picture notes
- Fixed step counting bug in work instruction viewer
- Remove chat button when establishing call
- Disable zooming during the call when unnecessary
1.7.1
May 24, 2018
Fixed the bug with picture displaying in cloud scene
1.7.0
May 9, 2018
Enable user grouping
Improve video quality
1.6.1
Mar 21, 2018
- Fixed "Forgot Password"
- Fixed video control in different aspect ratios
1.6.0
Mar 16, 2018
- Consulte manuals, plans and schedules in the 'cloud'
- Mark documents as 'Favorite'
- Receive notifications when a new version of your favorite document is available.
- Add in-app Video player
1.5.0
Feb 4, 2018
##### What's new?
- Create, read and edit work instructions
- Start a call with high-resolution pictures
- Switch to picture sharing mode during the call
- Whiteboard in picture notes and during the call
- Zoom and pan in video mode

##### Improvements
- the resolution in picture mode is FHD (1920*1080)
- zoom and pan from both sides
- video aspect ratio is kept
- rename pictures when saving in the local disk
- UI improvements

##### Fixes
- Fixed the buttons in update panel
- Fixed video recording in Windows platforms
- Fixed forgot password in iOS platform
1.4.0
Dec 20, 2017
- support multi-person call
- add video recording
- add Remote Desktop
- add uploading custom 2d icons
- improved video and audio quality
- several improvements in UI
1.3.1
Sep 18, 2017
Fixed the camera flipping
Fixed the annotation displacement due to the opened chatbox
Fixed the issue with contact status online/offline/busy updating
Fixed the update link for iOS devices to apple app store
1.3.0
Aug 31, 2017

Viu More Augmented Support FAQ

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iPhone
iPad
Viu More Augmented Support supports English

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