Web Help Desk Mobile

Free

1.7.0for iPhone, iPad and more

2.7

30 Ratings

SolarWinds Worldwide, LLC

Developer

6.8 MB

Size

Jan 23, 2019

Update Date

Business

Category

Age Rating

App Store Developer Website

Age Rating

Apps in this category do not contain restricted content.

Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

Web Help Desk Mobile Screenshots

iPad

iPhone

About Web Help Desk Mobile

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.

Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.

SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

What's New in the Latest Version 1.7.0

Last updated on Jan 23, 2019

Old Versions

Remote notifications are fixed now.

Version History

1.7.0

Jan 23, 2019

Remote notifications are fixed now.

1.6.6

Nov 20, 2017

Remote notifications are fixed now.

1.6.5

Sep 11, 2017

Updated support for SolarWinds Web Help Desk 64-bit and iOS 11

1.6.4

Sep 8, 2014

Various bug fixes.

If you encounter issues with authenticating after upgrading, please delete the app and reinstall.

1.6.3

Feb 28, 2014

Bug Fixes

1.6.2

Nov 26, 2013

-iOS7 compatibility
-Minor bug fixes

1.6.1

Jan 26, 2011

- Fixes bug requiring a host name when using a Custom server configuration.

1.6

Jan 24, 2011

- Now compatible with iPhone OS 3.1.3
- Fixes bug that could cause the application to crash on startup if it couldn't connect to the Web Help Desk server.

1.5.1

Dec 21, 2010

- Fixes bug in which the SSL setting in non-Custom server configurations was being applied to Custom configurations.

1.5

Dec 15, 2010

- Fixed to accept self-signed certificates when using SSL

1.4

Nov 16, 2010

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IMPORTANT! Requires Web Help Desk server to be running version 10.0.18 or later.
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- Fixes crashes that could occur when authenticating.
- Fixes issue that could cause authentication to fail with certain passwords.
- Fixes issue causing encryption mode to be inverse of SSL switch in default and WebObjects server configurations.

1.3

Oct 26, 2010

- Fixes issue that requires manual log in when session expires.
- Fixes issue causing duplicate prompts to view ticket when a notification is received while the app is inactive.

1.2

Oct 19, 2010

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