Removed from the App Store
Apps » Productivity » Xerox® Support Engage

Xerox® Support Engage

1.1.22 for iPhone, iPad
Free
0

0 Ratings

Update Date

2020-10-14

Size

119.1 MB

Screenshots for iPhone

iPhone
Xerox® Support Engage Description
"Xerox ® Support Engage provides direct access to support tools & resources including chat and video calls with Digital Support Experts.

About XEROX® SUPPORT ENGAGE

Support Engage is a comprehensive, end-to-end application for getting access to Xerox Support. Through a simple, conversational interface you can get answers for the range of Xerox devices. The app gives you access to:
• Diagnostic troubleshooting tools (guided help)
• A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questions
• The extensive and authoritative Xerox knowledge database for technical support
• Access via chat to live Digital Support Experts via an algorithm which matches you to the best available expert
• Audio and video chat with live Digital Support Experts who can provide further support in real-time

NOTE: Digital Support Experts are provided the transcript of your Digital chat at the beginning of your session so that you will not have to repeat the issue or question to the live expert."
Xerox® Support Engage 1.1.22 Update
2020-10-14
• Improved messaging during live agent transfer.
• Minor bug fixes.
More Information
Price:
Free
Version:
1.1.22
Size:
119.1 MB
Genre:
Business Productivity
Update Date:
2020-10-14
Developer:
Xerox Corporation
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AppPure.com and the download link of this app are 100% safe. The download link of this app will be redirected to the official App Store site, thus the app is original and has not been modified in any way.

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1.1.22 2020-10-14
• Improved messaging during live agent transfer.
• Minor bug fixes.
1.1.21 2020-07-23
•Improved compatibility for new mobile platforms.
•Minor bug fixes.
1.1.20 2020-07-07
• Introduction of routing code in the preference screen.
• Improved error messages.
• Minor bug fixes.
1.1.19 2020-06-23
Enhancements
• Improved customer experience while using one-way audio and video.
Maintenance
• Improved product lookup messages.
1.1.18 2020-05-18
Enhancements
•Improved customer experience when an agent sends a text while in a video chat.
•Added support for Ireland.
•Improved default language selection options.
Maintenance
•Improved compatibility for new mobile platforms.
1.1.17 2020-02-27
"Bug Fixes
- Improved use of language and translations within application messaging.
- Improved Login experience.
- Addressed token expiration issue.

Enhancements
- Enhanced customer experience when in a text chat conference with two agents."