Zendesk Chat
Chat with customers
Free
1.15.4for iPhone, iPad and more
Age Rating
Zendesk Chat Screenshots
About Zendesk Chat
Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.
Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Benefits of using the app:
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
- Encourage better agent collaboration on the go with agent-to-agent chats
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Manage, monitor, and reply to visitor conversations from anywhere
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- Improve agent response time and reduce typing time with the shortcuts feature
- See who's online on your website in real-time and engage with new leads on your website
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Benefits of using the app:
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
- Encourage better agent collaboration on the go with agent-to-agent chats
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Manage, monitor, and reply to visitor conversations from anywhere
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- Improve agent response time and reduce typing time with the shortcuts feature
- See who's online on your website in real-time and engage with new leads on your website
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
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What's New in the Latest Version 1.15.4
Last updated on Jul 6, 2023
Old Versions
Minor fixes and performance improvements.
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Version History
1.15.4
Jul 6, 2023
Minor fixes and performance improvements.
1.15.2
Mar 23, 2022
Minor fixes and performance improvements.
1.15.1
Sep 21, 2021
Minor fixes and performance improvements.
1.15.0
Feb 5, 2020
Minor fixes and performance improvements.
1.14.1
Jan 28, 2020
Minor fixes and performance improvements.
1.14.0
Jan 27, 2020
Minor fixes and performance improvements.
1.13.0
Dec 11, 2019
Minor fixes and performance improvements.
1.12.0
Nov 27, 2019
Minor fixes and performance improvements.
1.11.0
Nov 15, 2019
Minor fixes and performance improvements.
1.9.0
Oct 18, 2019
In this update we've improved connectivity between Zendesk Chat and Support apps. Now when a chat ends, you'll see an option to view an associated support ticket in the Support iOS app (when installed). You can also view related Support tickets for previous chats.
Try it out and let us know what you think - we’d love to hear your feedback.
Try it out and let us know what you think - we’d love to hear your feedback.
1.7.2
Oct 1, 2019
In this update we’ve improved Chat History. Now, you can filter the results list by agent name, tags, or dates to find the right chat or customer. Try it out and let us know what you think. We’d love to hear your feedback.
1.7.1
Sep 26, 2019
In this update we’ve improved Chat History. Now, you can filter the results list by agent name, tags, or dates to find the right chat or customer. Try it out and let us know what you think. We’d love to hear your feedback.
1.7.0
Sep 18, 2019
We heard that you need the ability to share more details with customers - that's why in this release you can add attachments to live chats. Try it out and let us know what you think!
1.4.0
Aug 21, 2019
In this update we’ve improved Chat History. Now, you can filter the results list by agent name, tags, or dates to find the right chat or customer. Try it out and let us know what you think. We’d love to hear your feedback.
1.3.2
Aug 12, 2019
Minor fixes and performance improvements.
1.3.1
Jun 20, 2019
Minor fixes and performance improvements.
1.3.0
May 17, 2019
In this release we added the ability to apply actions to chats in your Chat History list. For example, you can now email a chat transcript or details to another agent in your organization, delete a chat or mark as unread in case you need to return to it later.
We also fixed some bugs and made general improvements. Try it out and let us know what you think. We love feedback, so please share any with us by emailing chat@zendesk.com. Feedback will always be routed through to the mobile team.
We also fixed some bugs and made general improvements. Try it out and let us know what you think. We love feedback, so please share any with us by emailing chat@zendesk.com. Feedback will always be routed through to the mobile team.
1.2.1
Mar 19, 2019
Minor fixes and performance improvements. Important to note: This release sees the removal of support for devices running iOS 10.
1.2
Jan 24, 2019
In this release we added support for Chat History. Now you can view and search for previous chats like you do on the web. We’ll continue releasing improvements to the feature in the next update.
Try it out and let us know what you think!
Additionally - in the next release, we’ll be removing support for devices running iOS 10. To find out more and how that affects you, please see the full announcement here: https://chat.zendesk.com/hc/en-us/articles/360002106348-Zendesk-Chat-iPhone-iPad-App-removing-support-for-iOS-10
Try it out and let us know what you think!
Additionally - in the next release, we’ll be removing support for devices running iOS 10. To find out more and how that affects you, please see the full announcement here: https://chat.zendesk.com/hc/en-us/articles/360002106348-Zendesk-Chat-iPhone-iPad-App-removing-support-for-iOS-10
1.1
Jun 30, 2018
- Automatic translation support: Support customers and visitors from around the world without knowing their language, now on the go! To learn more about this new feature, go to https://chat.zendesk.com/hc/en-us/articles/360001594448/
- Minor bug & crash fixes
- Minor bug & crash fixes
1.0.5
Jun 21, 2018
-Bug fix for Support + Chat customers who use 2FA with their Zendesk login on iOS 11.4
1.0.4
Mar 23, 2018
-Fixed a bug where stale visitors could occasionally remain in the visitor list
-If you are still using an older version of the app (below v1.0), please update the app before April 23rd. On April 23rd, the legacy app will no longer work and you will not be able to login. To learn more, go to https://bit.ly/2uLhqcc
-If you are still using an older version of the app (below v1.0), please update the app before April 23rd. On April 23rd, the legacy app will no longer work and you will not be able to login. To learn more, go to https://bit.ly/2uLhqcc
1.0.3
Mar 14, 2018
-Support for credit card redaction
-Minor bug fixes
-Minor bug fixes
1.0.1
Mar 4, 2018
-Minor crash fixes
1.0
Feb 26, 2018
The redesigned Zendesk Chat app is finally here, now with iPad support! The app is now translated in over 27 languages and supports simultaneous desktop and mobile sessions.
If you have any feedback about the new app experience or run into an issue, please let us know by emailing chat@zendesk.com.
If you have any feedback about the new app experience or run into an issue, please let us know by emailing chat@zendesk.com.
Zendesk Chat FAQ
Click here to learn how to download Zendesk Chat in restricted country or region.
Check the following list to see the minimum requirements of Zendesk Chat.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
Zendesk Chat supports English, Arabic, Bulgarian, Czech, Danish, Dutch, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
