Some of the key features you’ll find in the app:
// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account.
// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more.
// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.
// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.
// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!
We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
We also fixed bugs and made some minor improvements to the design of the ticket list in Views.
Now when you choose a ticket form, you’ll see associated conditional fields appear below it. This update enables visibility and use of conditional fields in the app. However, the fields need to be configured via the web.
As always, we made general app improvements by fixing bugs. Please try it out and send us your feedback.
We also fixed long-standing bugs and improved app performance in general. Go ahead, give it a test run and let us know what you think - you can share your feedback directly from the Feedback screen in the app.
- 50.9 MB
- Release Date:
Safe to Download