5.1
2023-03-31
The ActiveCore mobile app has been retired. You’ll still be able to access your ActiveCore service features and settings online at business.comcast.com/activecore or by visiting ActiveCore in My Account on your desktop or mobile device. We appreciate your understanding and thank you for being a Comcast Business customer.
5.0
2022-02-02
With this latest release, we’ve been working behind the scenes to improve your app experience.
4.9
2021-12-16
Push notifications have been improved to link directly to event detail pages, for enhanced navigation that delivers you straight to key insights about your service.
3.9
2020-12-07
With this latest release, we've been working behind the scenes to improve your app experience.
3.8
2020-11-23
We will now alert you when data path-related events are detected on your network.
Data path alerts monitor the load of your major network components that data packets pass through within the ActiveCore controller. These events do not mean the WAN port is down, but rather the data path of the interface is impacted.
You can view data path events via your:
• Activity feed
• Port insight pages (which now includes more detailed troubleshooting tips)
• Alert bell
• Email, text, and push notifications*
*To receive notifications for data path events, review your settings and ensure you have WAN port / data path notifications enabled.
3.7
2020-10-08
• Primary Managers can set custom network level thresholds for jitter, latency, and packet loss performance metrics for VPN Tunnels within Settings.
• Services Managers can now customize site names from the Site Details pages.
• You can pull-to-refresh data from the Dashboard and Tunnels pages.
3.6
2020-09-03
With the latest release, we fixed an issue where users were logged out of their accounts after 1 hour of inactivity
3.3
2020-07-23
We have made significant performance improvements, so you can quickly find the network information you need.
You can now access port and device activity insights right from the site details screen, providing you with key information faster.
3.1
2020-04-16
Fixed Text getting truncated in Dashboard Screen for the Network Sites up Percentage.
3.0
2020-04-06
In this update, we are excited to launch the new Home screen – providing you with a data-driven overview of your network health and activity.
2.6
2020-01-28
With this latest release, we’ve made some behind-the-scenes fixes and updates for an improved ActiveCore mobile app experience.
2.5
2019-12-19
In this update, we are delivering you new ways to stay informed about your network health and activity. Also, if you have VLANs configured on your ActiveCore devices, you can now view their information from Site Details.
If you are assigned as a Primary, Services, or Services & Billing Manager, head over to Settings & Support in the app to opt in for text, email, and push notifications to alert you when:
• A device or port restores connectivity
• . A service configuration deployment completes or fails
2.4
2019-10-22
We’ve enhanced the look, feel, and function of your network Activity feed. You can now:
• View port and device events when network connectivity has been restored
• View deployment events for service configuration request completion and failure
• Quickly access issues affecting your network at any time by tapping the new bell icon found at the top right of your screen
• Tap an event to reveal additional data
• Easily filter the list by site, event type, or time frame
2.3.2
2019-08-15
We’ve made some updates to improve the look and feel of the app and help you monitor your network more efficiently.
• Easily switch between Network, Insights, and Settings with the simplified bottom navigation
• Quickly navigate to your Insights by tapping the new alert bell
2.3.1
2019-06-17
We’ve heard your feedback and made it easier for you to view your active tunnels and identify which ones are above threshold.
2.3
2019-06-04
Coming to you in this update are a wide range of performance improvements, design enhancements, and security upgrades.
• View the top 5 applications used by any site under the enhanced Usage chart
• Quickly filter data between the entire network or My Sites
• Get a better look at your network from the enriched map, now with the option to filter by site status
• Browse the Site List faster with our new Fast Scroll performance upgrade
• Learn more about ActiveCore with the Welcome Guide, found under Support in your Settings
• “WAN Circuits”, representing your site connections, are now labeled as “Active Tunnels”
2.2.2
2017-09-13
We’ve been working behind the scenes to keep your app running smoothly.
2.2.1
2017-09-13
We’ve been working behind the scenes to keep your app running smoothly.
2.2
2019-01-14
We’re delivering a more in-depth view of your network health with the addition of the impaired site status. Now, sites with a device that has one or more ports down will be represented as a yellow circle on the network map, indicating that the device is impaired and requires attention.
Also included are some enhancements and updates to increase your app’s performance.
2.1
2018-11-01
We are providing you full control of managing Insight notification types in the app. Head to the updated Settings menu to access your notifications preferences. Easily switch on or off push, text and email notifications for when a port or device is down.
2.0.1
2018-09-17
In this update we made some improvements to keep your app running smoothly.
2.0
2018-09-04
We are thrilled to introduce the ActiveCore iOS widget in this milestone update. Just press and hold on the app’s icon to get a quick view of your network’s health, or open a menu to quickly navigate to your dashboard, site list or Insights. (*On select operating systems and devices. Please refer below for supported operating systems and devices.)
Along with the new widget extension, we’ve included some considerable performance and design upgrades:
•Amped up the app’s speed and reduced loading times when signing back in.
•Easily move through the app with the new intuitive navigation bar.
•Touched up the loading screens for a more fluid experience.
•Enhanced Insights to load your history quicker with the option to display the last 30, 60, or 90 days.
•Receive push notifications for multi-WAN devices.
* Widgets will be available for all device models running iOS 10 & above. It will show under Notification center screen.(Swipe to the right on your Home or Lock screen, or pull down Notification Center, to view your widgets.)
3D Touch(Force Touch is different from touch and hold) is available only on selected device models:
iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X
1.8
2018-07-30
We’ve introduced additional design updates and bug fixes to improve the app’s overall performance and expanded the device information sections to provide additional details.
1.7
2018-06-29
In this update we’ve delivered some user enhancements and bug fixes so your app runs smoother and more efficiently.
1.6.1
2018-05-09
Coming to you in this update are some bug fixes that will keep your app performing smoothly.
1.6
2018-05-02
Get a larger view of your network with landscape mode! Rotate your phone to seamlessly switch between portrait and landscape, allowing you to see more sites at a time and quickly view their usage.
1.5
2018-03-26
iOS 1.5 enhancements
We’re delivering a deeper look at your sites’ activity and performance along with an improved overall experience.
• Quickly view the last 12 hours of any site’s performance and usage with our new latency, jitter, packet loss, throughput, WAN usage and bandwidth utilization charts.
• Get a better overview of your network with clearer, more intuitive messaging.
1.4
2018-02-11
iOS 1.4 enhancements
We’ve updated the app for a smoother experience so you can easily navigate and view critical site details.
· Quickly identify and access multi-site addresses from the map
· You can now collapse the network overview panel to view more of the map onscreen
· Filter results in real time with the enhanced search bar
· Seamlessly navigate between site connections from the site details screen to view jitter, latency and packet loss
· Resolved screen cutoff iPhone X users were experiencing
1.3
2017-12-01
Get ready for a cleaner, more intuitive experience!
•A better overview of your network right from the dashboard
•Easily sort and organize Insights affecting your network
•Site performance data at your fingertips
•Now, send us feedback right from the app
1.2
2017-11-27
Get ready for a cleaner, more intuitive experience!
•A better overview of your network right from the dashboard
•Easily sort and organize Insights affecting your network
•Site performance data at your fingertips
•Now, send us feedback right from the app
1.1
2017-09-13
Stay connected to your network from anywhere at any time with the ActiveCore mobile app. This powerful tool allows you to access critical data when you need it from Comcast Business SD-WAN, the first NFV launched on our ActiveCore SDN Platform. Following network activity has never been easier with our geographic display of your network’s overall health where you can select sites from the interactive map for closer details. You’ll stay alert with port and device notifications delivered to you in real time and access to a full record of live and past network events.
Monitor your network with:
•Insights delivered via text, email, and in-app notifications
•An interactive network map
•Quick access to site and device health statuses