1.18.23
2024-01-30
This release includes bug fixes and performance enhancements.
1.18.21
2023-06-08
This release includes minor bug fixes and a new icon!
1.18.20
2023-03-15
This release includes improvements to our payment process and payment programs, as well as enhanced visibility around pending disconnection notices in order to reduce the likelihood of a service disconnection.
1.18.19
2022-12-21
This release includes improvements to the payment process, as well as enhanced visibility into our payment assistance programs.
1.18.17
2022-10-27
This release enhances the account summary view and includes the option to delete your digital registration.
1.18.16
2022-04-29
This release includes minor bug fixes and enhanced visibility on potential late fees to help you avoid extra charges.
1.18.15
2022-04-12
This release includes bug fixes including inconsistencies in date selection when editing a scheduled payment, and resetting user data after enrolling or unenrolling from paperless billing. Enhancements include additional options for reporting outages of various types in the outage reporting feature.
1.18.14
2021-08-27
Notifications in the app related to disconnection have been updated.
1.18.6
2020-11-18
In this release we've made some changes to make sure that bank account setup goes smoothly, and updated our survey tool to get feedback from you. We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
1.18.5
2020-10-06
In this release we've changed the payment account selection process to not use the first available payment account when you don’t have a default payment account. If you don’t have a default payment account, we will not select one for you from your list of payment accounts. Additionally, we have corrected a number of bugs to ensure that your payment experience continues to be smooth and reliable.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
1.18.2
2020-09-01
In this release we've made enhancements to our payment processing system that ensures your payment making experience is smooth and reliable. We also changed the way new account registrations are created by embedding in app web views to keep your information safe and secure.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
1.18.1
2020-08-11
This release includes enhancements to our payment processing platform. It includes the ability for those that are not enrolled in paperless billing to schedule immediate and future dated ACH or credit/debit card payments within our app. Payment processing fees may apply to each transaction.
Due to the enhancement of our payment processing platform, an update to the newest version of our app is required. Users who choose not to update to the current version will not have access to payment processing. We suggest allowing automatic updates for our app to ensure you are always experiencing the newest version of our app.
1.18.0
2020-08-09
This release includes improvements to our payment processing capabilities which include making it possible for customer who are not on paperless billing to make payments from their bank accounts or by credit card. Payments can now be scheduled any day of the week, including holidays.
1.17.5
2020-07-18
~What's New~
•This release includes under the hood enhancements to ensure your experience in our app runs smooth.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
1.17.3
2020-04-29
~What's New~
•AEP Ohio is working to keep the power flowing and looking for ways to better serve our customers during these uncertain times. Through June 30, 2020, customers can use a debit or credit card to pay your bill with no added processing fees.
The suspension of these fees provides customers with more options to keep their account up-to-date during the COVID-19 pandemic. If you need to make payment arrangements, please call our customer service line at 1-800-672-2231.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
1.17.0
2020-04-16
~What's New~
•This release contains performance enhancements that ensure your experience in our app runs smooth.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
1.16.1
2020-02-03
~What's New~
•In this release we have added the past due balance to the Account Summary screen making it easier for you to know exactly what is owed on your account.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
1.16.0
2020-01-27
~What's New~
•In this release we have implemented user interface improvements that make it easier for you to view your account balances and enhance your overall experience in our app.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
1.15.0
2019-10-17
~What’s New~
•In our ELECTRIFYING new release we have added Historical Weather to the Energy Usage section of the app to help you understand how temperature impacts your energy usage. You will now be able to see the average high and low temperature for each day of your current billing cycle, the previous billing cycle, and the same billing cycle of the previous year.
•We have also implemented a feature that will allow us notify users on older versions of the app that a new version is available.
•Additionally, this release contains some small user interface changes, along with performance enhancements to keep your app experience smooth.
We are always working hard to ensure our app meets, or exceeds your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying this app, please leave us a rating and a review in the app store!
1.14.0
2019-08-27
~What’s New~
•In this release we have added the Average Monthly Payment Plan option, which can be found in settings. If you are a residential customer you’ll see the average bill amount for your account and have the option to join the program.
•Customers enrolled in AutoPay will now be able to manage their options and enrollment in the program by the tap of a button.
•To help you save energy, we have added “Tips to Lower Your Usage” links in our Energy Usage section.
•We are always working hard to ensure you have the best experience in our app, so this release also includes some subtle User Interface/Experience changes and under the hood improvements to keep your experience running smooth.
We value your feedback! Please submit your suggestions for improvements to appsupport@aep.com. If you are enjoying the app, please leave us a rating and a review!
1.13.2
2019-06-20
This release contains a fix for the issue that was preventing some customers from making ACH Payments in the app.
We value your feedback! Please submit your suggestions for improvements to appsupport@aep.com. If you are enjoying the app, please leave us a rating and a review!
1.13.1
2019-06-04
In this release we have added in-app surveys and a Feedback button that can be found in settings. Your satisfaction is VERY important to us! User submission of feedback and completion of surveys will help us improve your overall AEP Ohio app experience.
You may also submit your suggestions for improvements to appsupport@aep.com. If you are enjoying the app, please leave us a rating and a review!
1.13.0
2019-05-06
~What's New~
•This release contains user experience enhancements for our AutoPay feature, which pays your total account balance in full each month.
•We have also made other user experience changes to accommodate customers whose accounts are enrolled in Supplier Consolidated Billing.
•We have tidied up your experience by doing some housekeeping to ensure things continue to run smoothly.
~Fixed~
•We have fixed a bug that prevented some customers from seeing their payment history.
We value your feedback! Please submit your suggestions for improvements to appsupport@aep.com.
If you are enjoying the app, please leave us a a rating and a review!
1.12.1
2019-04-09
This release contains under the hood improvements that will keep your app experience smooth.
We value your feedback, so if you have something to share please send feedback to appsupport@aep.com.
If you are enjoying this app, please leave us a rating and a review.
1.12.0
2019-04-03
~WHAT'S NEW~
•This release contains improvements to the free payment option currently enjoyed by our paperless billing customers. Customers will now be able to edit and/or cancel future dated payments conveniently from their mobile devices.
•We have also made some minor changes to the Account Summary page so you can easily access your electric account number.
~FIXED~
•We have updated our Outage Map URL to a new SSL-Enabled URL.
We value your feedback! Please submit your suggestions for improvements to appsupport@aep.com. If you are enjoying the app, please leave us a rating and a review.
1.11.0
2019-02-26
In this release, we have updated the Credit Card Fee for Commercial Accounts and made some other under the hood improvements to ensure things continue to run smooth.
1.10.0
2019-01-04
Happy New Year to all!
In this release we have implemented changes to delight our small device lovers and aggrandize their experience. Additionally, users can now download their billing statements directly from our app. We have also simplified the experience for our users who chose to pay their electric bills by debit or credit card and because we are show-offs, we have completed other performance and stability enhancements so that your experience is awesome.
1.9.0
2018-09-21
We have an ELECTRIFYING release! Don’t know your meter number by heart? Don’t know the exact physical address of your current location? No problem! You can now use your device camera in our app to scan the bar code of any AEP Ohio meter.
Additionally, if you are checking on the status of an outage, you will now have easy access to view outage maps in your area.
1.8.1
2018-09-06
To simplify your experience, we have changed how we securely move you between our website and app. If we have to send you back to our website to complete a transaction we will keep you logged into your account.
1.8.0
2018-07-16
With this release you will see we have expanded your energy usage content. We've heard from some of our customers, more is better!
1.7.2
2018-07-09
Under the hood improvements to keep your experience as smooth as possible.
1.7.1
2018-06-27
We are doing some housekeeping to make sure things keep running smooth. If you tried to add a mobile number we probably gave you an error message, we will not do that again! There was a minor, but valuable, improvement made to our free paperless billing payment process.
1.7.0
2018-06-12
In this release you will see we have added your payment history. This feature will allow you to see more than just the most recent payment. We also want to say, THANK YOU for your feedback, it helped bring this feature to your hands!
1.6.0
2018-06-04
If you were looking for biometric login, we now have it! Feel free to use your fingerprint or facial scanning, if your device is enabled. In this release we also added our customer alert feature. If you want alerts for power outages or billing information you can set your preferences now.
1.5.0
2018-05-21
If you manage more than one account you can now add it to your existing login. We also created a way for your to set which account you see first when you login.
1.4.0
2018-04-16
If you don't already have a registration, you can now create a login for your AEP Ohio account within the app.
1.3.1
2018-03-06
Expanded Settings! Now you can add and manage bank accounts and manage your paperless billing in the Settings section.
1.2.1
2018-02-08
Credit card payment fee has changed from $2.95 to $1.85.
1.2.0
2018-01-25
Energy Usage! Compare how your current usage compares to last month or the same time last year.
FIXES
We fixed an issue where some dates could display incorrectly (usually a day early) for those using the app in the Central time zone.
1.1.0
2017-12-19
Security Codes: Customers with extra security enabled can now validate and access their account