24/7 Virtual Video Visits
Let the Doctor Come to You
Free
12.16.106for iPhone, iPad
Age Rating
24/7 Virtual Video Visits Screenshots
About 24/7 Virtual Video Visits
Connect immediately with our medical providers for a live health care visit via your phone, tablet or personal computer 24 hours a day. Wherever you may be, Bon Secours Mercy Health 24/7 is there for you and your family. There’s no need for an appointment – it only takes minutes to sign up and connect!
For fast, convenient health care, simply download this app and enroll for free. When you need a virtual medical visit, tap the app and a 24/7 provider will be with you in minutes. It’s that easy to get peace of mind.
Visits are just $49 and may be covered by your health insurance. In-app credit card payment makes it easy and convenient and provides you with an electronic receipt you can submit to your health plan for possible reimbursement.
Choose a provider from an available list of board-certified physicians, licensed physician assistants and certified nurse practitioners. Depending on the issue at hand, our provider can diagnose, suggest follow up, and even prescribe medications that can be filled at a pharmacy near you.
A Bon Secours Mercy Health 24/7 virtual visit makes receiving care for common ailments affordable, convenient and fast. Common issues include:
• Bronchitis
• Cough
• Sinus infection
• Sore throat
• Urinary tract infection
• Vomiting
• Diarrhea
• Fever
• Pinkeye
• Flu
• Sprains and strains
• Cold
• Respiratory infection
• Headache
• Depression
• Anxiety
• Weight concerns
• Smoking cessation
Our Virtual Visit 24/7 app features include:
• Live video visits with secure messaging features
• Easy access to board-certified physicians, licensed physician assistants and certified nurse practitioners
• Service available 24/7, every day of the year
• Expert preventive care advice about recommend tests and immunizations such as flu shots, mammograms, etc.
If you already have an electronic medical record established through Bon Secours MyChart, a summary of your 24/7 visit will be posted to your electronic medical record. Bon Secours Mercy Health 24/7 takes your privacy very seriously. Your visit is secure and HIPAA compliant.
If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis.
For fast, convenient health care, simply download this app and enroll for free. When you need a virtual medical visit, tap the app and a 24/7 provider will be with you in minutes. It’s that easy to get peace of mind.
Visits are just $49 and may be covered by your health insurance. In-app credit card payment makes it easy and convenient and provides you with an electronic receipt you can submit to your health plan for possible reimbursement.
Choose a provider from an available list of board-certified physicians, licensed physician assistants and certified nurse practitioners. Depending on the issue at hand, our provider can diagnose, suggest follow up, and even prescribe medications that can be filled at a pharmacy near you.
A Bon Secours Mercy Health 24/7 virtual visit makes receiving care for common ailments affordable, convenient and fast. Common issues include:
• Bronchitis
• Cough
• Sinus infection
• Sore throat
• Urinary tract infection
• Vomiting
• Diarrhea
• Fever
• Pinkeye
• Flu
• Sprains and strains
• Cold
• Respiratory infection
• Headache
• Depression
• Anxiety
• Weight concerns
• Smoking cessation
Our Virtual Visit 24/7 app features include:
• Live video visits with secure messaging features
• Easy access to board-certified physicians, licensed physician assistants and certified nurse practitioners
• Service available 24/7, every day of the year
• Expert preventive care advice about recommend tests and immunizations such as flu shots, mammograms, etc.
If you already have an electronic medical record established through Bon Secours MyChart, a summary of your 24/7 visit will be posted to your electronic medical record. Bon Secours Mercy Health 24/7 takes your privacy very seriously. Your visit is secure and HIPAA compliant.
If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis.
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What's New in the Latest Version 12.16.106
Last updated on Oct 6, 2022
Old Versions
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
Show More
Version History
12.16.106
Oct 6, 2022
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
12.10.003
Aug 12, 2021
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
12.0.1603
Dec 8, 2020
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
12.0.806
Apr 25, 2020
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
12.0.627
Apr 4, 2020
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
11.5.700
Mar 25, 2020
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
11.4.301
Oct 1, 2019
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
11.4.106
Aug 9, 2019
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
11.3.105
Apr 5, 2019
We continue to improve the patient experience with new features and functionality.
11.2.016
Feb 22, 2019
We continue to improve the patient experience with these new features:
• Patients requesting an on-demand visit on the web platform or consumer mobile app will be able to choose to have a phone visit.
• Patients requesting an on-demand visit on the web platform or consumer mobile app will be able to choose to have a phone visit.
11.1.318
Dec 8, 2018
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
11.1.206
Nov 22, 2018
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
• Performance enhancements to increase reliability and speed
11.0.003
Aug 29, 2018
We continue to improve the Amwell patient experience with these new features:
• We have enhanced the service browsing experience to make finding services easier
• We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits
• You can now start a visit straight from the text message appointment reminder
• Patients using the consumer mobile app will now be able to change their password via My Account
• We have enhanced the service browsing experience to make finding services easier
• We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits
• You can now start a visit straight from the text message appointment reminder
• Patients using the consumer mobile app will now be able to change their password via My Account
10.4.115
Jun 22, 2018
We continue to improve the patient experience with these new features:
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
10.4.107
May 22, 2018
We continue to improve the patient experience with these new features:
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
10.4.106
Apr 10, 2018
We continue to improve the patient experience with these new features:
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.
10.3.300
Feb 7, 2018
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.2.400
Jan 23, 2018
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.2.112
Dec 13, 2017
We continue to improve the patient experience with these new features:
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
• Patients that have been in a provider’s waiting room for an extended time are now given the option of transferring to a more available provider. This feature will automatically reach out to providers that might be able to see the patient sooner
• With this release, you can now edit your account information at any time in “My Account”. This includes name, date of birth, gender, address, email and phone number. Additionally, you can now edit your payment information via “Settings”
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
10.1.206
Nov 9, 2017
We continue to improve the patient experience with these new features:
• Now when patients are browsing practices they will have more visibility into provider costs. This update lets patients compare services without needing to open a provider’s profile
• With the introduction of more specialty practices, updates have been made to improve the patient experience when accessing these services
• Now when patients are browsing practices they will have more visibility into provider costs. This update lets patients compare services without needing to open a provider’s profile
• With the introduction of more specialty practices, updates have been made to improve the patient experience when accessing these services
10.0.103
Sep 7, 2017
We continue to improve the patient experience with these new features:
· Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
· With text notifications, having a visit has never been easier. Users can now opt into receive a text reminder for any scheduled visits.
· While in a provider’s waiting room, now you can minimize the app and our system will remind you to return to the app when the visit is ready to begin.
· Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
· With text notifications, having a visit has never been easier. Users can now opt into receive a text reminder for any scheduled visits.
· While in a provider’s waiting room, now you can minimize the app and our system will remind you to return to the app when the visit is ready to begin.
9.5.018
Jul 27, 2017
We continue to improve the patient experience with these new features:
· Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
· With text notifications, having a visit has never been easier. Users can now opt into receive a text reminder for any scheduled visits.
· While in a provider’s waiting room, now you can minimize the app and our system will remind you to return to the app when the visit is ready to begin.
· Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
· With text notifications, having a visit has never been easier. Users can now opt into receive a text reminder for any scheduled visits.
· While in a provider’s waiting room, now you can minimize the app and our system will remind you to return to the app when the visit is ready to begin.
9.4.112
Apr 26, 2017
Bug fixes and improvements
9.3.100
Jan 31, 2017
We continue to improve the Bon Secours 24/7 patient experience with these new features:
· The patient can now transfer their most recent visit’s information over to a new visit. This enhancement will improve the patient’s overall experience and allow the patient to see a doctor more quickly.
· The patient can now transfer their most recent visit’s information over to a new visit. This enhancement will improve the patient’s overall experience and allow the patient to see a doctor more quickly.
9.2.200
Oct 28, 2016
We continue to improve the Amwell patient experience with these new features:
• Parents can now share a child’s account, making it possible for either parent to have a visit on their child’s behalf.
• Users now have the option to share multiple photos during their video visit with a provider.
• Better and faster video handling.
• Parents can now share a child’s account, making it possible for either parent to have a visit on their child’s behalf.
• Users now have the option to share multiple photos during their video visit with a provider.
• Better and faster video handling.
9.2.024
Sep 30, 2016
We continue to improve the Amwell patient experience with these new features:
• Parents can now share a child’s account, making it possible for either parent to have a visit on their child’s behalf.
• Users now have the option to share multiple photos during their video visit with a provider.
• Better and faster video handling.
• Parents can now share a child’s account, making it possible for either parent to have a visit on their child’s behalf.
• Users now have the option to share multiple photos during their video visit with a provider.
• Better and faster video handling.
9.1.024
May 18, 2016
We continue to improve the patient experience with this new feature:
• Seeing a doctor has never been quicker. Now you can choose to see the first available provider and start your visit right away.
• Seeing a doctor has never been quicker. Now you can choose to see the first available provider and start your visit right away.
9.0.018
Apr 15, 2016
We continue to improve the patient experience with these new features:
• When multi-way video is enabled, patients and providers can invite guests to participate in their video visit.
• Users now have the option self-schedule their appointment with behavioral health providers.
• At the end of the visit, patients can choose to e-mail a summary of their visit to his/her primary care provider.
• When multi-way video is enabled, patients and providers can invite guests to participate in their video visit.
• Users now have the option self-schedule their appointment with behavioral health providers.
• At the end of the visit, patients can choose to e-mail a summary of their visit to his/her primary care provider.
8.4.015
Mar 16, 2016
We continue to improve the patient experience with these new features:
• Users with Touch ID-enabled devices can use their fingerprint to securely log into their account
• Doctor availability will be segmented into three tabs on the home page: Available, On-Call and Appointment
• Users have the option to select a doctor for an immediate on-demand visit, use the ‘on-call’ button to page a doctor or request an appointment with their doctor of choice for a later date and time
• Users with Touch ID-enabled devices can use their fingerprint to securely log into their account
• Doctor availability will be segmented into three tabs on the home page: Available, On-Call and Appointment
• Users have the option to select a doctor for an immediate on-demand visit, use the ‘on-call’ button to page a doctor or request an appointment with their doctor of choice for a later date and time
8.3.042
Jan 21, 2016
Performance enhancements.
8.3.027
Jan 6, 2016
24/7 Virtual Video Visits FAQ
Click here to learn how to download 24/7 Virtual Video Visits in restricted country or region.
Check the following list to see the minimum requirements of 24/7 Virtual Video Visits.
iPhone
iPad
24/7 Virtual Video Visits supports English
